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August 2023 by Scott M.
Response from Kelowna Bmw over a water leak possible warranty issue I had;"Our Service Manager who discussed your situation with you explained in detail that we would bring your vehicle into our shop to diagnose what the repair solution would be. Your factory warranty expired in November 2021. It is always important that we discuss upfront how the repair process would go including costs associated when the manufacturer warranty has expired and in your case this has been for 2 1/2 years. The extended corrosion warranty has to do with corrosion rusting though body panels which for your BMW X5M is not the case. BMW Canada has a very good warranty and will stretch in many situations when it makes sense. Kelowna BMW's service team has been very diligent trying to work with you on your external water leak and will continue to work with you at your request. Delivering the news that someone's warranty has expired is not something that anyone on our team likes to have to discuss, that facts in this situation Scott are the facts. We can fix your vehicle's issue but the manufacture will not cover the cost so far past your warranty expiry date.Kind regards, Gord Hayes Kelowna BMW/MINI Kelowna."My review starts here;The above is reply from someone I have never dealt with at kelowna Bmw. He is not a part of the solution. Cannot imagine having a major issue and this is who you are banking on to help you. My initial four year warranty was up but that is an odd story. The dealership had sold my suv previously to numerous buyers and kept their cash deposits. But the dealership also started the warranty as it sat in the showroom for many months, maybe well over a year?My suv bought in 2019 with currently 45km door was filling with water. Any one with common sense would estimate there is going to be corrosion on the bare metal and electrical. To the naked eye I can see corrosion as leather door card is warped and bubbling. I hoped the bmw 12 year rust and corrosion warranty could apply?The service manager in kelowna did explain to me I am wasting my time as Bmw would not warranty common issue. He also said I would be paying for the labor of warranty application? BMW never had a chance to "stretch" a warranty as it was not submitted due to kelowna Bmw talking me out of applying.The word diligent is used to asses my water damage. No one even left their seat to look at the obvious corrosion. If that's "diligence" or the "facts" I am confused.Kelowna Bmw almost soured me on Bmw as a brand. Fortunately for me, BMW Canada and other BMW dealers did not use the same tact as kelowna Bmw. It was an easy fix and all doors were done to be thorough.Ps, now I know why Kelowna has a high number of great German specific garages for after warranty service.Buyer beware!
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December 2022 by Abhimanyu Sharma
I really appreciate the customer service by the parts center here at BMW kelowna. I called in for parts and they had everything I needed in stock except for 1 item which they got for me the very next day.
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December 2021 by Ozzie Youdell
Kelowna Bmw is a dealership dedicated and committed to providing first class customer service. the staff at service department and parts demonstrate that there focus is aimed at total customer satisfaction and provide attention to detail and nothing less than complete accountability for the service providedOzzie youdell.
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May 2021 by Tom D.
Purchased via long distance. Vehicle had damage when received. Notification to dealership resulted in a "that's nice" message. Would not recommend.
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April 2021 by Dawn S.
I had no choice but to take my BMW in there for service of two recalls. I was having a good moment at the point of reception but that all ended when the service guy came out and insulted me and my vehicle by referring to my 2007 mint 335xi as "the old one"!!! Not very professional at all and that's when things when faster down hill when the receptionist also threw him under the bus by agreeing with me to my face that he was rude! Professionalism is sorely lacking at a place of business that sells such high end expensive vehicles.....first mistake they made was looking down their nose at me because I was dressed in a Canadian tuxedo!!!! I won't be back unless my car needs more recall work, they won't be getting my loyalty or my hard earned money!!! Snub noses!!!
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December 2020 by C (Blueeyezbuck)
Thank you Greg in Parts you are amazing and very helpful. Would recommend a raise for you .
