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January 2024 by Randall Molnar
Have always expereinced excellent customer service by all staff members, not only by floor staff but mangement as well! Plus it seems the "Laura" size line's selection is improving as well. Always enjoy shopping at this store for the women in my life. Cheers.
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December 2023 by Lorna Arnst
Terrible, terrible experience AGAIN on returning an item. First return of a sub standard jacket was dealt with to my satisfaction, but only after several telephone calls and escalating to upper management. Most recent return was very upsetting! I am a senior who lives 2.5 hours away from this store and only go to this city when absolutely necessary. Being older, I don't drive at night, so late day trips are out of the question. I had purchased a jacket in late September and did not need to wear it until early December. When I put it on, it did not fit well and I noticed some puckering at the shoulder that I did not notice in the store. When I returned this jacket, I was informed that after 14 days, only a PORTION of the purchase price would be put on a gift card. I should have cut off a sleeve and taken it with me to ensure I got a fair "refund". At no time during my visit to the store was my attention directed to the 14 day return policy, it was not mentioned to me at all. When I asked where this information was to be found, the clerk silently flipped over the receipt and looked at me. Then she said only a portion of the purchase price could be refunded and a return of my money WAS NOT POSSIBLE. I had to accept a gift card. The back of the receipt clearly states that refunds will be issued "with the method of payment used at the time of purchase'. I DID NOT purchase this jacket with a gift card!! Therefore, I will be pursuing a FULL REFUND. I would never recommend this store to anyone!
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November 2023 by Darlene Bildstein
Friendly Staff found 1 color item in the back room. I was totally Happy I loved the soft color pink shell top. I bought 1 beige one also.
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November 2023 by Bonnie Thimer
Always enjoy the store as it is age appropriate for me
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October 2023 by Stella M
This is my first time in a Laura.Greeted when my Daughter and I entered the store.I like the new colours for Fall and Winter.There is a very nice array of clothing and accessories.I enjoyed my visit and my purchases, which are made in CANADA..Lee, Tam and the other young lady staff member, are lovely.It would be nice if there was a Laura store in Parksville/Qualicum Beach, where I live, and in Victoria, where my Daughter lives, on Vancouver Island.
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October 2023 by Sue Melnyk
Had an amazing shopping experience today, Denise demonstrated patience, listening skills and unadulterated attention addressing all our needs for a winter wardrobe for my 91 year mother. Thank you Denise, this has not been our usual experience at this store. I am grateful for your care, compassion and respect for my mom.
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October 2023 by White Lioness
Not only were the products amazing, beautiful & the perfect style for my daughters wedding, but the lady that helped with picking the dress was amazing!!!
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September 2023 by Leeanne Christianson
Hgh quality clothes, wide range of sizes and great customer service
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August 2023 by Adriana Blessed
a store who doesn't have a washroom for the clients is not for me.
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July 2023 by Donna Pringle
very helpful staffloved my purchase
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May 2023 by Tianna Quilt
I absolutely love my shopping experience at Laura’s the staff was super helpful and polite. I will definitely be going back there in the future. ?
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April 2023 by jennifer jones
Wonderful selection of dresses for all occasions. I was looking for a suitable Christmas party dress.The sales assistant, Divine, was very knowledgeable & certainly knew the store inventory. In no time I had a number of sutible dresses to try. I am delighted with my purchase & added a beautiful clutch purse the perfect size for phone, lipstick & car keys. In future Laura will be my first stop when shopping for clothes.
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March 2023 by Eileen Buttenham
Staff were very friendly and helpful. Enjoy shopping at your store.
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March 2023 by Barb Hartley
Staff were all very helpful, great customer service.
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March 2023 by Lynda Fugger
One employee was very helpful, steaming a pair of jeans I wanted to buy but didn't like the folds left on the legs. They steamed out and I bought them. She was patient, friendly and took time to help me find the perfect fit.
