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December 2023 by Arlis McKee
Tried to return an item within a couple weeks of purchase. Item was clearly defective. Manager “Ashe” would not allow it because I used an item at work. I have never heard of an item being exempt from warranty because it was used at work. The item is a waist pack/ wallet.MEC used to be an amazing store. It used to have durable items at a great price. This store in Kelowna has the worst customer service I have seen at any MEC.This Manager “Ashe” was also training another new employee while this was happening. What a great example to set! Sad experience MEC very disappointed in a once great store.
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December 2023 by Jeff Nitychoruk
Just incredibly bad service from MEC nowadays. First, my online order took 3 weeks to ship because of a "glitch" in their system that I only found out about after calling and emailing them for weeks. It takes forever to get through to a person and they don't even appear to bother responding to emails. Finally the order was shipped but it ended up being the wrong item! Back to trying to chase them down. After 5 phone calls finally a person to talk to. Her response: either take it in person to a MEC store to exchange (which I can't do because there isn't one where I live) or wait 6-8 weeks for a refund and replacement.......This company is in a serious death spiral.
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November 2023 by AlpineOwls
Rocksolid joke. Apparently this is “my fault” when I never left in the sun or over pumped and used 15 times. This company has been going downhill for the last 10 years. What a shame that one of Canadas most respected brands now doesn’t stand behind any product. Take your money elsewhere.
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October 2023 by Jordon Querino
MEC just lost a customerI bought this boot about two years ago but honestly the lacing loop started falling apart after two uses.Not wanting to be wasteful I kept them.Now I am at the point where I need my boots to perform and I just don't trust them.I brought them into the Kelowna location and they told me that this was under regular wear and tear. But I am sorry when you pay $300 for a pair of boots you expect them to last longer then two years.I am super unhappy with the whole process.I will not be buying boots from mec again.You would think they would stand behind their products.What a joke of a members rock solid guarantee.
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October 2023 by Roamnwander
Ordered a Kelty Backroads Tent online. A week later they cancel it and say sorry, we dont have that. Walmart does that all the time.down hill now that its not a coop.
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September 2023 by Mitch DeCock
We just had an incredible experience at MEC. The Kelowna location has a really attentive and knowledgeable team. It’s great to see MEC still has a big heart and cares about the community. Patricia rolled out the red carpet for us as evacuees. We left feeling special and really uplifted. We have a new child carrier and several items that were a great deal! Looking forward to creating memories hiking with our daughter Emilia!
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July 2023 by Shaun Adams
I'm older now, but still shopping at Mec and getting outdoors. I had a disturbing experience shopping at Kelowna Mec with my wife and our small dog. Mec makes a point of saying that Mec is dog friendly, which we appreciate on a hot day when we can't leave our pet in the car.I chose a hat, and my wife was shopping for sandals prior to cruising the store for other wants and needs. I asked a woman employee for assistance with the sandals selection, and she reluctantly and with a petulant expression came over to where my wife was waiting. Our little dog, who is very friendly, greeted the Mec employee by standing up on her hind legs, looking her in the eye, and resting her paws on the woman's leg. The woman became verbally abusive, struck our dog away, and stormed off in a huff while striking at her own leg as though to knock off lumps of a serious contaminant, and loudly made disparaging comments about dogs in general, her dislike of dogs, and criticized me for not keeping our dog on a short leash. Whaaaa??? That's a first.I could see the woman talking to a co-worker while glaring at us as though we were a serious problem. We're an older couple who always treat others as we would hope to be treated ourselves. I was uncomfortable being treated like scum.No one else was forthcoming to help us with the sandal purchase.We were disturbed and left the store.If you're store management and would like a description of your worker so that you can have a conversation with her about this, feel free to contact me.
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June 2023 by Noel Savignano
Good service. The girl at the running shoes helped me very well to choose between a couple of nice pair of shoes. Patient and kind. Thanks again for the service
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June 2023 by Ellem Mayo
I was having a great conversation with a couple of very friendly employees when the so called “manager” (she wasn’t dressed like one) started bugging the employees about getting to back work. Since when is customer service not working???
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June 2023 by Sébastien Roy
Frankly, the nicest MEC I've seen. Very well stocked camping section. Nice to speak French with some of the staff!
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June 2023 by Hanna Miller
Ok, we were all sad to see MEC is no longer a Canadian coop. But the good news is, in Kelowna it has the same friendly, educated staff. I bought the Smith Express bike helmet today (fits like a dream) and didn't bother taking the box. When it was getting recycled my super friendly bike staffer noticed the helmet extras were still in the box (cool little visor, and stick-on light). She got sales to give me a call to come and retrieve it. Now that is great customer service. I would have never known I was missing anything. Thanks!
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April 2023 by Peter Peng
Matt in the bike section is the GOAT. Got my bike up and running in no time after its front wheel went missing. Fast and informative service. Very satisfied.Thank you!
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February 2023 by Marlow Roxanne
Went here to return a jacket that started to come apart after 1 week of light use. They refused. They were also rude and unhelpful. I've shopped MEC for 20 years. MEC used to be a different. Times have changed. I won't be back.
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January 2023 by Jennifer Haigh
These people are so customer service! Every time I go there, every single one is so impressively professional. Well done. Today I had the most comprehensive, patient and thorough discussion with the bike tech. The best bike conversation I’ve had with a salesperson since moving to Kelowna! #bikelanesfordays
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December 2022 by Alex Wedensky
Large, convenient; good selection of gear for active lifestyle. Check the website of you're looking for something specific (a model or a size of your ski boot, for example) to see if it is in stock.
