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November 2024 by Roma-Jane Boschman
Most expensive oil change I’ve gotten. I usually go to Great Canadian Oil change but I thought I would try Mr Lube this time, I regret that. Great Canadian Oil change is cheaper and faster, I’ve also received coupons or free car washes every time I’ve gone to Great Canadian Oil change. Being a first time customer, usually you get some sort of perk, not at Mr Lube.
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November 2024 by Sarah Smith
Amazing service! They were able to fix a flat tire for my daughter today on short notice and they were really busy at the time. Another place said they were too busy to look at it, but Mr Lube on Underhill St fit her in! Thank you so much!
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November 2024 by Azu Chude
Placed an order and fully paid for 4 new winter tires on Monday, 4th Nov. Was told they would be delivered before noon the following day, and I would get a call confirming delivery so I could come in for installation/swap over.
Never got a call the next day. At close of work, 5pm on the 5th, I called to ask if thr tires had been delivered. Was told they had but the technician who handled the paperwork was off-duty so there was no one to call me. That sounded absurd!
I quickly got home and then rushed down there(Underhill). Got there well before 6pm. No queue. They pulled out my tires and let me sit in the car for more than an hour with no one working on the vehicle.
Twice, I asked if there was a problem.
At first, I was told there was none. After another long wait, I was told they had only one tire technician on ground that evening and I had seen the same tire technician doing oil changes for car after car as they rolled in.
It is exactly 7:34pm and guess what, I am still sitting in my vehicle at Mr Lube.
Horrible, to say the very least.
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November 2024 by Danielle Austin
Harshpi was great! He handles the store professionally
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November 2024 by Amanda Walker
Do not go to Mr. Lube on Underhill! Since the management/owner has changed, the service at this location has exponentially decreased. The person that was working on my vehicle was also greeting customers, they would leave for long periods. They didn’t check the error code on my dash as I asked. They didn’t give me an invoice. And they didn’t provide me with the sticker that tells me when I next need service. After I paid, the person working on my car, left my hood up and went to take a phone call. Plus there were people just standing around, not working. I would give zero stars if I could. This is no longer a service-oriented organization, customer satisfaction is not their top priority!
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November 2024 by Sudiksha Trika
Dilpreet did a great job
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November 2024 by Chris Hagel
Awful experience! Used to go here all the time. Service was fast, professional and reliable. It has gone down hill. Went in for a tire swap over and ended up waiting almost two hours when I as the first truck into the shop for the day. Broke a tire sensor stem and the good news said I didn’t have to pay for a new one, it was on them. Lucky me! Won’t be back!
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November 2024 by Brent May
Too lazy to fix the tire and gave an excuse which was BS.
Took to another shop and no problem fixing it
Not recommended for any service as employees are not knowledgeable.
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November 2024 by Luke Stantic
New staff, service has gone way down unfortunately
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October 2024 by Dallas Knoll
Dilpreet helped me with my flat tire and was quick professional and very helpful
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October 2024 by Glen Beck
Multiple fails at this location. Thousands spent on multiple attempts for truck repairs that never solved the problem - had to have it fixed properly at another shop. Same for van repairs - oil filter housing replaced twice and now failed again, over $1000 wasted. Misquoted winter tire purchase. Had another set of tires measured and okayed for tread depth while waiting, then was told (in the bay) that they were too worn. My driveway is stained from all the oil leaks and gas from fuel line connection popping off right after I got it home.
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October 2024 by kyporian
Andraya was effectice, quick, had great customer service and overall it was a spectacular experience :) 10/10 for them!
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October 2024 by Devrim Aleyna
Andraya was an excellent help today and made sure that my car and I were well taken care of! She was fast and efficient and provided amazing customer service as well! Would definitely recommend :)
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October 2024 by stacy brilz
I came in this.moring to.get a tire changed. One worker name Dilpreet was outstanding. Curtious, efficient and knowledgeable. I.was in and out in no time. I will be returning.
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October 2024 by MATTHEW CLEMENTS
Mr.Lube is so unorganized now,there's noone lining up customers according to the service they require,l sat behind a vehicle getting tires swapped watching cars that came in after me getting oil changes..never again,its Jiffy Lube from now on.
