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February 2023 by Rosemarie Reece
Didn't find what I wanted
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January 2023 by Warren Peace
Poor customer service. Called to order some tire chains for my place of business, when asked if i wanted chains or cables, Ken refused to explain the difference and was audibly annoyed that I kept explaining I had no clue and was leaning on his supposed expertise.It is fine if he is ignorant of the difference but is that not why they are behind the desk and i am in front of it? To ask questions and get information to make an informed purchase? If someone comes to you and says they are out of their depths on a subject, do you just treat them with contempt for wasting your precious time?
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November 2022 by Brandon
Poor customer service. I mentioned an account after he told me the price and was given attitude “you could have told me that before “. His cheap headset or speaker phone made it hard to hear. Lost my business
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November 2022 by brooklyn walker
best place ever! incredible customer service, the girl with glasses was so amazing and kind to me!
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November 2022 by Mark Davis
Went there multiple times. They have bad attitude and not helpful at all. A lady with glasses really has attitude so does the guy in the back room who talks on speaker phone every time and u call and u can’t understand him and they think they are expert mechanics. I am doing a custom truck build and need to think outside the box with parts and pieces. If they can’t type your truck into the computer for the part good luck. I will Never go there again.
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October 2022 by Syd Wolfe
Never buying anything from there again. I bought an a/c recharge kit, turned out my ac was broken so i never even used the kit. Went to a napa in penticton and got told they're not cooperate and I'd have to go back to kelowna. Fine, so i did.The lady at the counter didn't even look at the recipt or anything, just said nope we don't return chemicals.Okay so why did no other store tell me that? I'm not sure if she was just discriminating me or what.Lordco let's me return anything and ill solely be taking my business there from now on. Screw u napa
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September 2022 by Brittany Holmes
Great prices and service. Lordco sold me the wrong parts even though I told them the make model etc and Napa stayed open late to wait for me to get to them and get the right ones I needed.
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August 2022 by Taylor
Hours say open until 5pm on Saturday. Show up at 4:30 and they're closed. Second time I've come to this location and their Google hours say open and they aren't. Waste of time and gas money. Ridiculous.
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June 2022 by Valdas V
Their wipers are very good, and I buy the cheapest ones. They worked better for me than the expensive wipers I got from tire once. No squeaking ?
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March 2022 by Morley Soltys
The service is always good and they are very considerate, if they are on the phone with a customer, they will acknowledge that you are waiting for them to service you.
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March 2022 by Mikael M.
Friendly and knowledgeable staff. Couldn’t ask for more. Gareth knew what he was talking about.
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March 2022 by Tink International
Keeps my rig going
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March 2022 by Hands in Service
Amazing service, kind and knowledgeable staff... highly recommend NAPA Auto Parts!
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February 2022 by rachel white
I went to bring my kids to daycare today to find a nail in one of my tires. I called around to a few places and everywhere was busy. Napa fit me in right away and fixed my tire within half an hour. Thank you for the amazing customer service!
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February 2022 by Roger Weatherly
I went to Napa in kelowna and because I can't wear a mask but I do have a letter from my doctor and it is stamped with her signature on it I was told to leave , you have the glass protection up and your team has the masks on how far are you going to take this you will keep lossing customers maybe you should just close this store for good. My name is Roger Weatherly and I will never again use this store as the person I was telling me to leave he was not very polite in anyway and I will be telling others not to buy anything from there NOT HAPPY WITH THIS AT ALL
