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January 2024 by Brittany Trombley
Love the store and product! I have 2 bracelets now full of charms :)And a huge shout out to Meg.. she is always a pleasure to deal with and she went above and beyond when cleaning my jewellery. Keep it up!
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January 2024 by Chloe Hunter
There were two lovely ladies there, however the other two other ones were not as lovely. I hate leaving negative reviews but it was super disappointing watching the two of them be rude and ignorant towards one of their own coworkers! I had the leave! Won’t be going back for awhile, hopefully the next time a do they learn somthing called manners. Making fun of someone because there accent is different is dated, and just flat out rude. You would think adults would know better by now:(
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January 2024 by Kashish Khanna
I felt very bad, staff was only helping white’s, I don’t know why. Poor service .I even asked for help twice but nobody attended.I willNot recommend anyone to go, very bad experience.
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December 2023 by Arjay Andal
Kaur and her team looked all over the store to find a piece I found online
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November 2023 by Rowrowyy Rai
So far been an awesome experience shopping at pandora for myself and treating others! Its one of my most beloved jewelry brands, there selections are soo beautiful and pricing is reasonable for what you get regarding quality! ✨❤️Always welcoming and friendly atmosphere whenever dropping by the store? definitely my go-to place to spurge alittle hehe????️
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June 2023 by Stella Vu
I bought my bracelet from this store last week. The staff was very helpful and patient. She helped me find the charms to fit my style. Highly recommend this store!
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March 2023 by Dena Brown
If I could give 10 stars, I would. Meg was so incredibly helpful and wonderful to deal with. I needed a gift for my niece and I took in 3 bracelets and all my charms (a lot) - Meg cleaned everything in less than 2 hours and it looks brand new. Meg was so sweet and awesome to deal with, that I will never order online again!
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February 2023 by Julia Chao
My necklace was broken, although Pandora doesn’t have a repair service, Judi from the store make extra effort to provided the help to fix it for me, on top of that she offered to polish the jewelry with the in store machine, noted this service is provided when the staff is available. Now my necklace like new again, so I think they deserve the 5 stars service.My recent experience for the past few months has all been great. Staff are helpful when trying to find the right pieces and giving recommendations, too. Would definitely come back and recommend to friends.
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January 2023 by Kathryn Stregger
Did not have what I was looking for at price on thier web site.
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April 2022 by ramandeep sekhon
I bought bracelet after 5-6 months it was broken .. now its in the bag in the drawer i thought i was gonna wear daily but not happy with bracelet
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March 2022 by Vikas Jaiswal
We bought rings during valentine 2022. They were sold to us with 30day exchange policy and we went back after 1 week to exchange it for smaller size.The staff didnt have any manners and were very disrespectful.Assistant manager mentioned you cannot exchange because you have few scratches on the ring.2 other girl staff including assistant managers on 20th feb evening 5:27pm were laughing at us which was very offensive and we had to make them realise during stressful situations you dont laugh, make customer feel small and judge customers.Later on we also found that on a receipt it was correct size but they gave us big size.Finally the assistant manager realised her mistake and tried to help us.We will never go to any pandora stores based on the simple exchange policy which was difficult for them to honour and staffs behaviour.
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January 2022 by riley howden
Bought my wife some earrings for Christmas. One of the clasps is loose and keeps coming undone while she wears them. They won’t exchange them and they say that’s the way they are. Won’t be going back here.
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September 2021 by Maureen Hanak
After reading the reviews I hesitated going to the Orchard Park mall location because of bad customer service but then noticed most of the bad ones were from 3 or 4 yrs ago so I went. I was greeted and served very efficiently. Harley was great. She answered all my questions and was very friendly. She knew what she had in stock and took her time to explain. I am glad I went into the store instead of ordering on line as I could compare the items. I purchased two and will be back.
