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February 2024 by Erin English
Dave and Drew go above and beyond.....not just great mechanics but trustworthy and reputable individuals. Highly recommend ?
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January 2024 by Kevin James Brown
It’s so refreshing to find an auto repair place where the employees are highly courteous, honest and direct. I was previously told by Fountain Tire to replace my rear brakes soon, as they were apparently down to 20%, so when I brought my car in to Paragon, they brought me into the garage to directly show me with a gauge the exact measurement: the brakes were still at 50%. They could have easily gone ahead and replaced the brakes without any comment, but their honesty has made me a customer for life. Highly recommended.
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January 2024 by Biz ve Kanada
These guys knowing what are they doing. Thank you for trusted and honest business.
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January 2024 by Marie Soprovich
I have tremendous gratitude for the help in getting my vehicle needs handled.Service: General repairs & maintenance
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December 2023 by steepsteep
After recently moving to Kelowna, my wife and I began looking for a well trusted mechanic when our vehicle was experiencing a problem. Given the strong reviews Paragon had, my wife and I decided that she should take it to Paragon as I was out of the country. While Paragon was quick to diagnosis the issue, I was astounded when my Wife told me we were being quoted for $4,316.89 to replace my Catalytic converter, replace my Delco belt, replace my spark plugs, and change a couple of sensors on my vehicle. They also recommended we flush our fuel injectors which was another near $800 job. We quickly thought to get a second opinion and took it to another shop in town--I'm happy to privately share the shop name with you in case you're looking for a reputable shop in town (I don't want to list names here to avoid conflict between businesses). The second opinion said our catalytic converter indeed needed to be changed, but the delco belt, sensors, and fuel injector service was not needed at all. In fact, they said the belt seemed only a couple of years old and in great shape, the sensors didn't need replacing because they could save the old ones, and in their technician's 30 years of combined experience they have only had to do a fuel injector flush "one time". The final hit was when the second opinion quoted us roughly $1900 + tax to replace our catalytic converter (the part costing roughly $1500 and labor $300). This greatly differs from Paragon who quoted us roughly $2550 + tax (the part costing roughly $2230 and labor $320) Paragon either inflated the price of the part to pocket the difference, or failed to look out for our best interest in finding the best value part for our vehicle. I'm positive there are good people working at Paragon, but it seems someone at Paragon tried to take advantage of myself and my wife and risked stressing our financial situation to a greater degree during this holiday season. I will personally never be returning to Paragon and I highly recommend you look elsewhere for your automotive needs. In the case you feel obligated to give Paragon your business, I beg of you to look for a second opinion.
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December 2023 by Rick Waller
If you're in Kelowna be it as a resident, visitor or passing through and need some vehicle work needed, this is the place to go. Drew and team are amazing and will treat you like you're family. I was visiting in town and need my car for my income and had an emergency situation. They squeezed me in asap and took care of me at a price I know I couldn't have found anywhere else. These guys are fantastic mechanics and amazing human beings.Thanks once again so much.
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December 2023 by Burns Bislin
Went to Paragon about 1.5 years ago after my engine failed on my van during a delivery from Richmond to Kelowna. We did an engine replacement, which at the time cost over $7000. Over the next year and a bit we had a continuing issue with oil leaks in the main seal in the middle of the van, and didn't fix because it would involve dropping the transmission. Long story short, the van engine continued to have engine issues with the new motor and burnt a lot of white smoke, which I just thought was due to me over filling the oil to accomodate the leak - anyway fast forward 1.5 year, our engine is struggling and worn out again, and finally our local mechanic here figured out why - when we we had the engine replaced they threw the wrong dipstick in, and every oil fill, and everytime I check the oil, we've been filling it at least 40% over capacity, causing oil to spill out seals and over work the engine - plus I've been using leak stop and heavier oil to stop the leak. That means I've worn out my engine again because of this stupid mistake. Something so simple as using the wrong dipstick. On that note, after the original engine change, the engine mounts were not in place correctly and broke, causing the U joint to break as well, which had to be replaced on the van within a year of switching the engine, but I want to give these guys benefit of doubt that it wasn't their fault from improper installation - but it very well could have beenI hope Paragon reads this and makes note of it - mistakes happen, and in this case it potentially costs a struggling small business their ability to continue operating. If Paragon responds and notes this I'll update the review, but I'm not going to argue with anyone, just want acknowledgement that this won't happen again. I can guarantee that my local mechanic here was shocked by the implications and will probably make sure their own employee doesn't do this* Thanks for responding, I appreciate it - I don't use my real name on Google to avoid being spammed etc, the repair would have been April or May 2022 I believe, anyway I will call
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November 2023 by Lori Taylor
Stopped because the front end somewhere in the wheel area was making abnormal noise. Dave knew I was a long way from home so gave me a loaner, and got it checked out. Excellent service above and beyond and likely won't find this kind of caring anywhere else .. especially since it's winter tire change season!! Thanks so much to the staff at Paragon! I will be getting it fixed the very next workday ..and it's not a small job!
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October 2023 by Shann Vick
AWESOME!!!. Did I say AWESOME? I meant FREAKING AWESOME!!!!. The absolute best service that I have had at a mechanical shop in many many years. All staff is very friendly, very knowledgable and eager to do what is best for their customer. I would recommend these guys to every person passing through Kelowna and all residents in surrounding areas. My daughter had car trouble that needed repairs on a Saturday. Parts were needed and I was out of province. The staff were more than willing to stay late to complete the job so that she was able to have her car. On a Saturday, who does that? These guys do that!!! They are a 10 STAR!
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October 2023 by Raquel Doucet
I had the best experience after having questionable interactions with an other garage and dealership.I was unsure if my brakes needed to be replaced right away. They answered all my questions in detail and it left me feeling confident that I’m spending my money here.I definitely recommend this business. ??
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September 2023 by Jack Stimson
We had a starter issue and it was replaced. After 3 starts the motor blew up, Drew was on it fast. Replaced the motor and it works better than ever. They did a great job in so many ways.Service: Electrical repair
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August 2023 by Josiah Brears
I highly recommend the guys at Paragon. Unlike most shops I was kept in the loop and given options for the work needed. They made sure they had the parts readily available before I brought my truck in to the shop. This is the second vehicle I have brought in for brakes and have walked out confident in the work completed both times.
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July 2023 by Nicole Hinitt
I called in wondering about a quote for brake replacement and Dave was amazing. He had me bring my car in that day for a look, they did a full diagnostic on my car, ran through all the options with me and I was able to book a service for the following day. The replacement went as planned, the quote was lower than anyone else I talked to in town and they even stayed late for pick up! I will go to Paragon for all my future repairs. This was by far the best auto repair experience I have ever had.Service: Brakes
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July 2023 by George Buat
We have taken our cars there for years and have been very happy with the service we received. The work that needs to be done is done right the first time and surprisingly fast. Just recently I needed some work done because my brakes were squeaking and I was experiencing loud road noise. I dropped in to the shop expecting to wait at least a week to get in but to my surprise they were able to fit me in with a courtesy car. Next day the job was done and the car runs great . No squeaks and a smooth quiet ride. Great job guys. Thanks and hope to not see you too soon again...lol. Fully recommend Paragon Motors
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July 2023 by Murray R
You will never find a better auto repair place than this. They are extremely efficient and actually care about YOU. I can’t stress how professional and knowledgeable and thorough they are. You need to bring your vehicle here and see for yourself. Even for an oil change or simple maintenance, they will make sure you are taken care of. 100% I will bring every car there and trust them for all my car needs. Just went in there recently for an oil change and through their inspection they do as a part of a simple oil change they found my rear brakes part was seized and would not release if they didn’t catch this and help me maintain the vehicle it could have led to a very dangerous situation thank you again paragon for all you do.Services: Tires
