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December 2023 by Deepinder S.
planet fitness has very nice machines but there gym timings are worst ... I am a member of planet fitness since they open in Kelowna. They always close early in weekends is the only time person has to do gym better way ... in other locations they open 24*7 ... they have more clients then they can handle still they don't increase the time ... during evening time its so crowded with people. They should increase the timing otherwise they have to stop more memberships
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December 2023 by Simon Pichie
Pro - Gym equipment is good and everything is generally clean.Con - Don't try to call this place, the phone number never works and therefore customer service in that department is non existence.
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December 2023 by James Jurome
I recently joined and it’s great. I joined because of the cost which is very reasonable. This also attracts a lot of people and so the gym is quite busy, however, there are enough benches and weights that at the time I go it isn’t a problem. I will be going here regularly for a while, it’s a good gym and a great addition to Kelowna.
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November 2023 by Jeffrey Watson
Amazing experience with this company, not only just a great place to work out; but incredibly clean large facility, showers, locker rooms, tanning and massage facilities... they must have "every thing for every body"! not to mention kind, friendly and helpful staff...we will use our membership on both sides of the border (US and Canada)..oh, did I mention organized, thoughtful and honest!
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November 2023 by prince singh
?⭐⭐⭐⭐ 5 stars for the gym equipment and facilities. They're top-notch and always clean and well-maintained.-10 ⭐️ stars for customer service. Unfortunately, I had a not-so-great experience with their customer service. They tell you the things about contract after you sign it. These people are just after your money. which left me feeling frustrated. This is the message for the owner of this gym please provide the proper training of customer service to assistant manager and manager. The are the top faces of your gym those need to be polite and humble.? 1 star for the undefined rules. It's really important for a gym to have clear guidelines so that everyone knows what's expected of them. Unfortunately, this gym seems to lack that clarity, which can be confusing and frustrating for members.Don’t reply with your copy- past answer which says that come to the gym and staff will help you. I went to the gym and that turned the things worst and I canceled my membership.Overall, I would say my experience with this gym has been a bit disappointing due to the customer service and undefined rules. Hopefully, you will improve in these areas and provide a better experience for your members.
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November 2023 by Raquel Millikin
This is a fantastic gym! I tried out many when choosing a membership & I am happy I chose Planet Fitness! I can use the gym in other cities too. I enjoy the black spa area and the facilities are always clean. I never wait for machines as there are a lot. There is a great 30 min circuit and a stretching area as well as beautiful machines for every body part. This is a gym for anyone to feel comfortable in!
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November 2023 by Nickie Klatt
I'm not really giving a review but more looking for somewhere to ask the question of is there such thing as a gym buddy system??? I took the initial step of getting a membership, but I've yet to use it? I don't feel motivated on my own and I'm looking for someone to help me with this. Sorry I came to this review area but I couldn't find a place to ask.
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October 2023 by Himani Handa
I had a fantastic experience at Planet Fitness! The hydro massage feature was incredibly relaxing, providing a soothing post-workout treat. The clean washrooms were a welcome sight, reflecting the gym's commitment to hygiene and member satisfaction. Moreover, the staff was exceptionally friendly and helpful, creating a warm and inviting atmosphere.
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October 2023 by E Nadi
The gym is well maintained and very clean. Every staff member including the manager works really hard and they're always polite and helpful. It's a busy gym and yet I've never had a problem getting a proper workout each time I've been there. They have most machines that you would require, minus squat racks and free weights a few back machines missing but it's not a deal breaker. They have tanning beds that are really clean and massage chairs as well as hydro and it's very relaxing in the spa area. I'll probably be there for as long as it remains the same.
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October 2023 by Tina Tsonis
This gym is spotless and very well kept. The machines and equipment exceed expectations. The staff is great and very friendly.
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October 2023 by Srishti Sharma
Updated and clean equipment. Friendly staff with relaxing spa room. All under one roof. 100% recommended
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October 2023 by Ashley Godin
Amazing gym, very kind staff, clean and new, the black card spa is amazing as well, I love it there! Great value for the price thank you for making a beautiful and affordable gym for all! :)
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September 2023 by Maddie Devlin
Went in to check it out and the staff were inattentive, didn't answer any of our questions or offer up information, and seemed put out that we were there at all. We decided to get a workout in despite knowing we wouldn't be getting passes and found it was busy in the proper gym equipment (no squat rack other than a machine). Would not recommend for gym lovers - seems great for cardio if you can handle the poor customer service.
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September 2023 by laurelturner34
This is a great gym! Clean and has great equipment. My only complaint is that they need to have a staff member in the 30-minute circuit area as it is often being improperly used and it shouldn’t be up to a client to get people to move along properly on the equipment.
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September 2023 by Katrina Milne
The staff here is very kind and welcoming. The gym itself is spacious and clean. Why I gave a lower review is the selection of equipment is not great and I've attended a few different gyms no lying leg curl machine no squat rack. A few basic things just aren't here. Also it is almost always busy irregardless of time of day, where you are sometimes having to stand around and wait for your desired machine
