Princess Auto

Auto Parts
Hours: Princess Auto is a Canadian-owned company with over 3,400 employees and 51 stores across the country, along with an online store and a National Call Centre. The business caters to tradespeople, farmers, inventors, and industrial workers by offering a wide selection of tools and equipment at good prices. Customers often find the sale prices to be very competitive, especially during sales events. The staff is generally helpful, friendly, and knowledgeable, often going above and beyond to assist customers with questions, returns, or product searches. Many reviews highlight the ease of returns and the attentive service, with staff staying calm and working through challenges to ensure customer satisfaction. While the online stock levels match what’s available in stores, some customers note that the surplus shelves can be disorganized and like a flea market, making it tricky to find certain items. Customers appreciate the straightforward return policies and the helpfulness of staff, who are willing to keep customer belongings safe, like phones left on racks. Overall, Princess Auto is seen as a reliable place to shop for tools and equipment, offering a satisfying shopping experience backed by their promise that no sale is final until the customer is satisfied.

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1. Kelowna, British Columbia