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February 2024 by Mitsy Baby
Westminster Savings CU was so great, banked with them for years. They had great knowledgable staff who knew you by name. Was in opposition to the merger as they never go well. Member Services staff are rude, troubles with the new Visa card Collabria which is horrible, and just trying to do RRSP transactions was a nightmare. Staff are not knowledgable as all new and very few senior staff. They screw up and try and make it your fault. Going to switch to another CU as clearly don’t appreciate your business with such poor service.
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February 2023 by Westbank Business Solutions
Everything with this Credit Union has gone downhill since the Merger.Have tried to reach Senior Staff severals time to no avail. Different locations too.We used to ADORE this credit union.They do not oversee things with the diligence they once had. Such a shame they can’t uphold the great service they once provided. Taking all our investments, personal and business banking elsewhere this year. Unfortunate that it’s changed.Zero accountability for screw ups.Senior management must be on permanent vacation. Not a single manager taking investment screw ups seriously.Everyone passing the buck and blaming another branch for the errors. A shame.
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December 2021 by Tanya Greffard
WOW, exceptional customer service with a kind and compassionate team. THIS is why you choose a credit union. You are a person, not a number! Looking forward to moving my business your way.
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September 2021 by Lindsay Wall
We’ve been dealing with Prospera the last few years. They are awesome. I would recommend them to anyone looking to switch. Especially Rachel so personable and helpful. Thank you again
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November 2020 by Mike knutson
Worst bank ever,! there hrs are ridiculous! Cant make any appointments. Just a joke!
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November 2020 by Brienna Elson
Where everyone knows your name.
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September 2020 by Mary Sundquist
I have been involved with credit union s and even worked for the Kelowna and District Credit Union. But never worked for Prospera. I trust them so much. Wonderful staff, aways so willing to help. You definitely will get 5 stars
