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January 2024 by caleb jackson
In the first 2 weeks the toes on my boots wore out with almost a 2 inch hole and both pairs of laces broke. When I tried to return them because it was before the warranty ended they told me I couldn’t but they would cap them. It cost me 75$ to do when I just wanted to get rid of them and now I’m in there twice a month getting more garbage laces. spent 400$ on these Irish settlers and would prefer my 200$ pair from marks back. Terrible quality worst boot I’ve ever worn they look good thats about it
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January 2024 by Tara Beznoska
Kyle is such a professional. Awesome work with the tuff toe. And always going above and beyond with his employees. Thanks Red Wing for your services!
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January 2024 by Pedar Ree
*EDIT* After resolving issues with Redwing, I will add two stars to my review, while this review is solely based on the overall customer satisfaction of this specific store, first impressions is everything, and unfortunately, this store has not met the standards. I will continue to support Redwing as a company and manufacturer, even if it is not at this specific location. future customers may have better luck.Bought a pair of 300 work boots. Stitching on the sides blew out in less than 4 months. After going back and forth with Redwing product support, they said they would warranty the boots. I took the boots in to the Kelowna dealer to get them warrantied and the owner wouldn't warranty them, claiming the boots were negleted. Which for a work boot, you expect them to be relailbly used and worked in and wear and tear should be expected to last a year at minimum. The owner was slightly off putting. The rest of the staff there were wonderful to do business with and very friendly and welcoming.
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December 2023 by Philip Denhollander
I brought a pair of boots here for a repair, they did such an incredible job. As well as replaced my old laces and oiled my boots all for a ridiculously low price! Really appreciate the quality service.
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December 2023 by Dakota Dimock
The moment I walked in. No hello, not even a how can I help you. Then I get told there is no warently on my boot after 2 months of having them. They where scuffed up but in no way should all the stiching come out of my boot on the side. I will never return
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November 2023 by Scott Edgar
Horrible selection and incredibly douchey sales-people. I'll be getting my boots elsewhere
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October 2023 by Tommy Dorant
The best service since day one! Have been buying boots here since they opened in Kelowna! Great experience with the staff handling warranty issues with ease. Will be back!
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October 2023 by Tony Danford
Excellent staff very knowledgeable answered all my questions and guided me through the process of getting a proper fit and what to expect with boots I purchased. I would recommend this store.
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August 2023 by Luke Gordon
I was looking for a pair of boots that were only stocked in the states. Dayle and the team at Redwing Kelowna ordered them right away and communicated clearly throughout the process. Overall I’m happy with the entire experience. I’ll definitely buy from them again.
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July 2023 by Zainab Nelson
Love the products but really thought the service could be better at this location. Felt like an inconvenience to the staff when we came into purchase our boots. The grande prairie store has much better service.
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June 2023 by Myles McDaniel
Horrible customer service. Bought $350 work boots. The stitching blew out in 5 months with light use. The hipster behind the counter argued that stitching is not covered under warranty because it is “wear and tear”.It’s an absolute disgrace for a guy who has never laced up a pair of boots and stepped on a job site, to have the balls to tell me it’s perfectly normal for a $350 pairs of boots to blow the stitching right off the toe.Buyer beware! I was not informed prior to purchasing my boots.Long story short - they have a bunch of kids running this establishment, who have no idea what “wear and tear” means.
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June 2023 by Hobbles
Always a pleasure to come into the best workwear shop in kelowna!! Thanks to the hard work of Deb, and the amazing selection of items I always leave happy!! Thanks Redhart team!!
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April 2023 by Neil Taschuk
I recently moved from Abbotsford where I had been purchasing boots from the Redwing store there for many years, their staff is great and it's always a good experience and very helpful. Unfortunately when I went into the Kelowna location to get new boots the gentleman working there was very pretentious, condescending, and just generally unhelpful. I contacted the Abbotsford location to let them know how much I appreciated their awesome staff and excellent customer service over the years, and that I'd be buying my boots when I was down on the coast or calling and having them shipped from here on. The Kelowna location has lost my business and any positive referrals from me because they are employing a rude hipster to help their customers.
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April 2023 by Michael Buckle
I see why Red Wing comes.highly recommended. If service continues to be warm, helpful and straightforward then I'm happy to have their products.on my feet.
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March 2023 by Jeremy Orr
New boot was making a funny noise. Walked in wearing them. They noticed they were lacing up alittle tight for new boots. Had me try another size/width. Walked out with the right size boots. Thanks.
