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March 2024 by Carey Newton
Rahul and Stephy were absolutely amazing!! Top notch service. This is definitely a helpful place to go when looking to upgrade or change anything with your Rodgers phone. Thank you both for making this process easier.
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January 2024 by Jeremy Hew
Calum was awesome!!! Very helpful and even continued working on our issue allowing us to leave & later return to finalize.
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December 2023 by Ugur Urej
Your employee named Calum kept us waiting for 1.5 hours and did not warn us about the closing time of the shop and said that he would not help us when it was my turn. It helped the person after me, but it didn't work for me. That's why I'm terminating my Rogers membership.
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October 2023 by Shae7801
Great service treated us really nicely, will for sure return
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October 2023 by John Deknatel
Amazing service by Volga who is an amazing multitasker.
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October 2023 by Venki Iyer
I am not a fan of Rogers, but I am giving a good review just for Shwata. She was quite busy today and still took the time to help me effectively and as quickly as she could. Kudos to her.
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September 2023 by Joanne Funk
The Powick Road location was not the greatest experience. The agent was rude to the elderly customer before us and to the ones who were waiting behind us while we were being served. It took 45 minutes for her to enter in our information and to order in phones ( they had no phones in stock other than the purple ones she was trying to pedal). Coincidently, a family member had a similar experience and was falsely charged without consent to 'reset" their phone. I do not trust the service. My family will be using the Orchard Park location only as the experience was 5 stars.
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September 2023 by Pat Poulin
Being a senior New technology confuses me sometimes. Today I was served by a wonderful customer service representative by the name of Step by. I left the store with no stress as she was able to really listen and look after my needs. Thank you again Step by for making it easier for me.
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August 2023 by Indra Trujillo
Volga was incredibly helpful, transparent and knowledgeable about our options. She adeptly handled the transfer of our services from two other companies quickly and cheerfully! Well done!
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February 2023 by Michael Friedland
Stephy was so helpful! Highly reccomend this location.
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January 2023 by Lily Beigi
Jacob was the person that helped me. He was really great at his job and helped me to pick the best plan and best deal. Thank you
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January 2023 by kyle m
Extremely rude ignorant person also told me to leave with a service dog0/10 wouldn't recommend this Rogers.Update I went to the other Rogers at orchard's park I was able to get the plan she was telling me I couldn't get Not only was she extremely rude she lied to me because she didn't want to serve me02/01/2023 at 1457
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January 2023 by Xander Pajarillo
I went here yesterday (1/10/23) around 5PM to request for an eSim to transition from Android to Apple.A gentleman who works at this branch named Jacob greeted me as I entered the store. When it was finally my turn, he assisted me in setting up my phone and was very patient. Unfortunately, I had a bit of a problem activating my phone so he had to provide me with another eSim after getting an approval from his superior on the phone. He did everything he could to help me with my issue and guided me through the whole troubleshooting part.The store normally closes at 5:30PM but then I asked if he could let me stay a bit longer while I search online on what could be the problem. Thankfully, he didn't mind. After finding out what the issue was, he provided me with another eSim for the third time and got the issue resolved. It was already 6PM that time.I am very delighted that he went an extra mile to assist me with my concern.Folks, this is what a great customer service looks like. Somebody give this man a raise!
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October 2022 by Carlos Ovalle
This Rogers location tries their best to help customers and solve issues. Thanks!
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October 2022 by Higgins
Most arrogant service I've had with Roger's and that's saying alot
