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December 2024 by Aziz
Pricey but nice
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November 2024 by Joy Cassidy
Traveled over 12 hours to go here. Worth it!
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January 2024 by Grant Ozechowsky
Today I brought my Roots leather briefcase to the store at Orchard Park. The strap has come unstitched, and the bag is pretty much useless. I expected Roots to replace or offer to repair the poorly made item. Instead, I was told that they would ship the bag to a repair shop, but I would need to pay for the labour, and any parts. The salesperson indicated that usually this would be around $100 (which seems ridiculous for a bag that cost around $400). In addition, it would likely take 6-8 weeks. I am very disappointed that Roots does not stand behind their workmanship, and will not be shopping here again.
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January 2024 by Robert M.
Had a return from a online order , went to the store and the new employee was struggling a bit. Scott stepped in and promptly helped and processed the return with no struggles. Keep up the good work Scott 👍✌️
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March 2023 by Dona Saunders
Great people, great clothes!
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January 2023 by Eric Rivers
Had a return from a online order , went to the store and the new employee was struggling a bit. Scott stepped in and promptly helped and processed the return with no struggles. Keep up the good work Scott ?✌️
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July 2022 by Gurnaz Rai
Seems kinda chill and a cute girl works there :)
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February 2022 by Moko Heathers
I have shopped at ROOTS for decades. I try to purchase MADE in CANADA whenever possible and ROOTS has some quality items made here in our country. I have shopped at many ROOTS stores some good and some very bad locations (especially in Ontario) and the KELOWNA location is SUPERB!! FIVE STAR customers service and a beautiful store. I greatly enjoy every visit into this store and the employees are always friendly, knowledgeable and helpful. If you LOVE Roots as I do, I highly recommend this location in the Orchard Mall in Kelowna!
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January 2020 by Stan Whitney
Okay services
Staff was a little not so willing to help
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January 2020 by Darlene Allan
Super nice new store and the staff are so pleasant and helpful. A young lady named carly assisted me and although I didn't make a purchase today, she helped me figure out just what I wanted so I will be back to see her next week.
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January 2020 by Linda Rieger
Exceptional Service...the staff were very helpful and friendly. Will definitely make that one of my regular stops
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January 2020 by Marcia Matchett
Cozy as ever
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January 2018 by Natalie H
favourite clothing store! such great quality and classic pieces. staff is unlike any other
