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November 2023 by Edgar Jaden
Excellent furniture store, very friendly and knowledgable staff. all furniture (along with their sister location Muse and Merchant) contain a wide assortment of contemporary and modern furniture at fantastic prices! wouldnt hesitate to shop here in the future for any furniture needs :)
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October 2023 by George Hildebrandt
My wife and I are extremely satisfied with the exceptional service we received when we required a replacement battery and switch for a recliner chair that we had purchased over 10 years ago. Kendall, the manager at the Kelowna store, even went out of his way to find us a replacement switch at no cost. When we negligently left a battery part behind at the store, Shawn stepped up and had it mailed directly to us. By the way, that 10 year old chair is still looking almost as good as the day we bought it, which is a perfect example of the quality of the Scan Design furniture.
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October 2023 by Kelly Hu
Great service and quality! Almost one year later and the pieces are still like brand new! Jenna was very professional and patient to work with! The delivery guys were also outstanding - very efficient and careful not to cause any damage!
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October 2023 by Shay Carter
I have had the absolute worst experience with this company this entire week. My mom found this company and tried to purchase a reclining chair for my dad's birthday. She only has American credit cards, so I tried to pay for the chair with my Canadian card. They only take accounts with Canadian addresses, so I changed my bank address to my Canadian address, which was reflected in the bank system right away. ScanDesigns only form of payment is through credit card online, and their online system continually rejected my card information. I called CIBC to investigate from their end and everything looked fine to them, no flags, no holds on my account, but they don't show any attempted transactions at all. I've tried submitting a payment every day this entire week (Mon-Fri) with the same unsuccessful result. Also, the person I had been emailing stopped emailing me back. I finally call again to request some alternate form of payment, and he says he emailed me a PDF attachment to send a bank transfer. I have not received any emails, and suspect it is an issue with their email server (I have encountered this with a previous vendor out of Kelowna that was having issues with Telus).Then to top it all off, their delivery team calls my Dad (who the gift is for), and rudely demands payment from him! He didn't even know about it, because it's a gift. And I've been working for 5 days trying to get this chair paid for.Needless to say, we'll be getting the furniture elsewhere.I have never dealt with a company that couldn't accept a payment over the phone, and have never had an issue paying for anything with my credit card online at any other vendor.
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September 2023 by Beverly Podulsky
Awesome experience all around! Delivery guys were extremely professional and efficient. ????
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August 2023 by Adriana Labossiere
Excellent customer service, second to none. Staff are very knowledgeable and ensure that you are completely satisfied with your purchase. Our salesperson, JLR, went above and beyond our expectations. Would definitely recommend Scan Design Kelowna for all of your furniture purchases. They will definitely be my first choice when looking. Thank you for such a positive experience.
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June 2023 by Rich Polson
Just picked up a chair. Thank you Shelley for a great buying experience. And thank you Tye and Alex for the information about the chair. I appreciate that everyone helped me with my decision and to understand the chair, rather than a bunch of 'awesome' hype. Thanks for your effective approach to your customer service.
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June 2023 by Xavier Fernandes
I received fantastic customer service from Kendall, the store manager of the Kelowna store. He was super to deal with and very accommodating. The delivery service guys were also excellent to deal with.
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May 2023 by Grant Isaak
We have had amazing customer service from Shelly. Highly recommend Skan and Muse!
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May 2023 by David Christensen
Our Salesperson Jenna was absolutely professional and accommodating. She delivered on everything as promised. First class. Thank-you
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May 2023 by ron muller
Alex and Chad did a fantastic job with the delivery and set up! Very impressed with them!!
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April 2023 by Gayle McBride
Fantastic service from the sales associate for helping us pick the perfect chair that suited my husbands needs.. The delivery team was top notch with making sure all the features were in working condition before leaving our house thank you again I would recommend this store to all my friends.
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April 2023 by Gail Gulyas
We walked in & ended decorating our entire new house, great service, comfy & sturdy… that was almost 4 years ago & still looks like new
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March 2023 by Brad Fisher
We have had nothing but great experiences with Scan Design. Kendall the store manager was very helpful and accommodating and fully took care of our needs. We love the service and furniture and wouldn’t shop anywhere else.
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February 2023 by Colin Johnston
Update: Received an email from ScanDesigns advising they had just updated their website and hadn't realized they didn't configure their popup to work/show properly. Quick response from them and I see that the popup now works/shows properly. Nice to see they listen to their shoppers and took action to rectify the issue.There are a lot of really annoying web sites out there but ScanDesigns has got to be the winner. Went to their web site looking for a love seat and at least every 30 seconds a pop up comes up wanting me to enter my name and email so that I can "Subcribe and Win". Had my tablet in landscape view and didn't realize there was a "Thanks, I'm not interested" message at the bottom of the page until it flipped to portrait view when I was closing out. I just wanted to shop for some furniture. I'm sure they won't care, but I'll shop elsewhere.
