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February 2024 by Selector 21
Called the hotline and they weren’t able to help solve my problem. Came to this branch and Lebin was very helpful and provided all the information I needed. 5 stars service. Will use the branch again.
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February 2024 by Sterling Ewald
Do not get an autoloan through Scotiabank. They treat their customers like absolute garbage.
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February 2024 by jorge silva
Constantly transferred to "contact centers" which are limited. Need more "handson" customer service.
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November 2023 by deanna rainey
This bank has the worse service I have ever experienced. I will move my accounts tomorrow.
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October 2023 by Tushneet Kaur
I had fantastic experience with sherryl and one Ms on her training. Thanx for answering all my questions. 5⭐️
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August 2023 by Sarah Mc
Says the machines allow deposits even though the option doesn’t show up
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June 2023 by Taylor
ATMS NEVER WORK. What is the literal point of them then if you can’t take out cash????? ZERO STARS
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May 2023 by Tarian Swisstavich
They scam you into getting an account with 300.00 bate. Then after you sign up they tell you you have to make all these special transactions in a certain amount of time to get the reward. I guess you have to trick people into signing up when you are a horrible institution.
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January 2023 by Joan Laundy
I have banked at the Lakeshore branch for many years. The quality of service changed every time management changed. It’s great now, especially Sheryl
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December 2022 by Leslie Titchener
Worst experience ever. Wanted to phone the bank to let them know I wanted to withdraw a large amount of cash out of my account. They do not normally have a lot of cash on hand so I was being proactive to give them the heads up. Impossible to get anyone at a branch. They have a call center in the Dominican Republic who takes your calls. The lady on the phone had know idea how to find a branch number and ended up giving me a fax number. Sooo unprofessional down right pathetic service. Asking me if I was in Canada…lol. Didn’t know where Kelowna was. I could go on. Time to find a different bank that caters to my needs.
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August 2022 by Trent Harksen
Would be nice if they listed the atm hours as the doors get locked sometime at night and reopen sometime next day..who knows when? I dont know!
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March 2022 by Sophia Grace
Worst costumer survive I have ever received
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October 2021 by Andrey Kot
I had appointment with Krystal Watson at this branch. First that I noticed, the services at this branch were definitely improved. No long line to tellers as previously, and a person available in the customer services upfront with a greeting Scotia customers and coordination.The appointment was scheduled with Krystal and it was such pleasure to speak with her and learn the products and services of Scotia. She provided so clear explanation about the programs, and her advise was very helpful for me. The attention to details was very accurate. Thank you, Krystal W.
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September 2021 by Inder Grewal
WORSE BANK EVER and the manger as well..Went to bank to get a bank draft out and they froze my account and ask me how did you get this money from..even when it was scotia to scotia transfer.I did answer all the security questions amd even gave my signatures. Wasted 15 minutes and answer I got was we cant transfer.Felt like Racial profiling to me and manager after all the conversation rolled his eyes and walked away.Worse experience and never gonna be there customer ever.
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September 2021 by Kristina Brauer-Sanderson
Spoken to in the most condescending way by one of the supervisors today, moving business to Royal Bank after todays experiencePlease train your staff on better attitudes toward their clients in sensitive situations
