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December 2023 by Param Dhaliwal
Kathly name lady was so rude .. she was not helping .. its was my first time was worst..
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November 2023 by Evan V
I needed to return shoes that were too big. I had purchased them 5 days earlier. I had worn the shoes in the house one time. I was accused of wearing them outside and lying. I politely said their floors were likely dirty from all the outside foot traffic resulting in dirt adhering to shoes people walk around in while checking for size. I am 63 years and don’t appreciate being accused of lying. Because of my ingrained good manners the interaction concluded on decent terms buy I won’t shop there again.
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October 2023 by Maryam golestani
They did not accept a return from my friend after just one week. Not customer friendly
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June 2023 by Lakhwinder Kaur
Got amazing deals there.
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December 2022 by Wayne Duchart
Excellent service, purchased Merrell shoes at their Black Friday sale at a great price. Ordered shoes, came quickly but only in wide. Took them home to try for a day, returned and traded for Timberland with no hassle. Sam was a real pleasure to work with. Highly recommend the store.
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December 2022 by Harman Preet
I bought snow shoes for around $200 size 7 but i was looking for size 6.5 and the manager told me that he will get this size tommrw in the delivery so I agreed to come back and exchange the size. I came back after two days and they got my size in the store because it shows in their system that they got 6.5. The girl who was helping me was not able to find the size so i ask the store manager if he can help in finding the size but he refused to do it. So, they got the size but the manager was not willing to find the size and then he said he will refund the money but he busy to find the size for me.. i even offer him that take your time, i will wait but he just refused straight. Why company hiring managers like him??... I have to take two trips for those shoes from my busy schdule and Manager was the one who ask me to come back after one day and he's giving me excuses for not having time to find the right size for me after i came back! This is such a horrible customer services i ever have.
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September 2021 by unavoidably Canadian
I love the Shoe Company. Great selection and their website is easy to use. Definitely sign up for their loyalty program, I've saved a lot of money over the years.
