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November 2023 by carole benner
Great Pharmacy! Their incidental items are well stocked. This Shoppers is better stocked with non pharmaceuticals as well as tidy shelves than any I’ve been to in Vancouver where I lived for the past 30 years (until March:23).
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November 2023 by Rebecca Godard
Pharmacy is terrible. I requested a refill online 2 weeks ago and haven't heard back. I've been on hold for 20 minutes and counting trying to find out what's going on. Totally unacceptable.
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October 2023 by Natalie Miller
The two girls working yesterday in the pharmacy, around 4pm, were extremely unprofessional and displayed terrible customer service. This has happened multiple times and they’re so disorganized and the attitude is beyond ridiculous. The maturity level is extremely low. I hope management is aware of this.
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September 2023 by cad hi
Racial profiling at its best!I had the absolutely worst customer service experience just now with employees- E (Cosmetics) and S ( Cashier Supervisor).Stopped to purchase perfumes from their sale shelf and of all the other customers picking up items, the cosmetics rep told me that items that are picked up from that area should be paid for at the cosmetics till and insisted that I leave the items (which were take from the discounted main floor) with her.I asked her where is the sign that says that..seeing that these items are on the regular sales floor and not a sealed off area. I asked how did she decide from all the other customers that also picked up items and went on their merry way, that she needed to approach me.Is it that the rules/policy only apply to certain people? It is so sad that racial profiling is still so evident right here in our community.What makes it worst is that another customer who heard the interaction came over to tell both employees how rudely they were dealing with us and the poor service that they were providing. The feedback from the supervisor was for her to stop talking and take your business elsewhere. All that customer did was shared her feedback based on what she noticed.Needless to say we also took our business elsewhere. This is the absolutely worst experience I've ever had and will definitely not return.These employee should not be representing the face of Shoppers.I wish I could give zero stars.
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August 2023 by Layden James
To be honest this shoppers looked great, the problem was the pharmacy’s organization and professionalism. They had told me there is different laws in BC and that they required me too go too emergency to get my medication rather then simply transferring it from my doctor to this pharmacy. The person who served me either didn’t know what they were doing or was in the wrong workplace either way I had a terrible time here.
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June 2023 by cherie Dawn
One of my favourite Shoppers! The staff is always friendly, especially Nina - she really knows her stuff, has recommended the best products for my skin and is always looking fabulous herself! Thanks Nina and all the staff at Shoppers on Kane Rd, Kelowna.
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December 2022 by Heisenberg White
The pharmacy at this location is generally a disorganized mess! Pharmacist / owner Nathan Klassen appears to micromanage and treat his staff poorly, leading to the disorganized mess. Also, he will shout to you across the room with confidential information in front of other customers. I don’t think I’ve ever been able to pick up a prescription that was ready on time. It’s always in a stack of 100’s of faxed in documents, no matter if I come in 6 hours after it was sent or 6 days.
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November 2022 by Brittney Atkinson
Review is for the pharmacy only. The customer service from the staff here is absolutely awful and it is completely disorganized - prescriptions being lost, phone calls never made (even their texting system is inaccurate). I've been going here for many years and found that it has gotten really bad more recently.
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November 2022 by Levi Dickinson
I highly recommend the Save-On Pharmacy in the same shopping plaza. It is like night and day compared to this Pharmacy. It's much more pleasant experience.
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October 2022 by Jessica Weber
I needed a flu shot today and was having issues booking through immunize BC and the pharmacist Emma was more than helpful to assist me. She's lovely and understanding with my social anxiety disorder.
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October 2022 by marina smid
Usually I don’t have any issues whenever I am here. Whenever I go in I have people come to ask me if I need help or maybe to see if I’m stealing idk. Fair enough absolutely, I love that they are doing their job but today it was ridiculous. I had an older employee following me around the entire store. She was not stocking or helping other customers. She would walk a few steps behind me and cross her arms waiting for me to move on and she would follow. Once I was done shopping I went to go to the self checkout and she said she could help me at the till. I said no thank you as I was already upset with her following me. She stood behind me while I check out making sure I knew she was there by coughing, sniffling, and clearing her throat. It was such an uncomfortable and disrespectful shopping experience today.
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October 2022 by dave scherk
Unfortunately my prescription is never ever ready. I switched from a different pharmacy due to the same issues. Not acceptable at all. Sitting waiting as i write this review, 2 days after the online sumission for my regular meds.
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October 2022 by Kaydon Cameron
Good service and friendly. Got my Covid vaccine and had no issues.
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September 2022 by Kieran Ackermann
They almost never complete a prescription within the 24 hours they claim it should take, the most recent took an unacceptable 4 days. I have never been to another pharmacy so slow and with such poor customer service.
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August 2022 by Jeremiah Hyslop
Please avoid this location like the plague for the sake of your mental and physical health. If I had the time, I would could write a long essay of reasons why.
