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January 2024 by Cameron Kraushar
Brought my girlfriend in to set her up with new skis, bindings and boots. All the staff was great except for Ron in service. Told my girlfriend to chop chop and then said he didn’t have time and didn’t care for her questions. We think Ron needs to retire.
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January 2024 by Demetria Peace
Jessa at the checkout til was very friendly and helpful with my purchase! I left as a very happy customer!
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December 2023 by Len Brill
I used to be a ski tech when I was younger. I get it. When people don't look like they have any money or fit the skier profile, you a shark for a for sure sale. I lingered at the boot fit area. Took off my shoes. Measured my own feet. Made direct eye contact with two sales kids. They asked other people floating around if they needed help. Ouch!!Just because you're in work clothes doesn't mean you're broke.
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December 2023 by Steph Tm
I went in to return a coat that i was gifted because it was not my style and whatever, I walked in and waited in line and I ended up with associate named Taunya I explained to why I was returing in she asked if I had worn it and I said yes I did try it on, She did not reponed much other than seeming to doubt my answer because she had seen a hair on the jacket due to me trying it on and being in my car and she claimed there was a stain on it that I did not see...and the pocket zipper was stuck and she continued to process refund but at the same time I felt very judged and looked at weird made me feel very uncomfortable and I rushed out and did not notice she shorted me $100 on my refund and I had to go back in and deal with manager named Alex he was very welcoming, warm personality and explained what steps he had to take to confirm that I was shorted $100 and he made sure I was taken care of and did end up giving me $100 I was missing and when we walked over the till I was refunded Taunya had a stinky facial expression on while I was standing there waiting for my missing funds. I really appreciate Alex the managers approach to the whole situation. Thank you Alex!!
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November 2023 by Larry F
Asked for help, but first person didn't know, so he got someone who did. Got the information and product I needed. Large store in Orchard park mall with outside entrance, with most sport related items and more than one would expect.
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November 2023 by Ana Catalina Cepeda Poveda
Not a great online order experience. The website indicates that online orders take between 5 - 7 business days to be shipped; however mine has been already 7 days and there has been no movement in the order. I called Customer Service and after about 30 min of waiting time, a gentleman helps me creating a case that can take up to 2 weeks for SportCheck to review. I even asked to cancel the order but it again can take up to 2 weeks to be done. In summary, an order that should not take longer than a week is now 1 month long!
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October 2023 by Louise Borg
Beautiful bright store and very organized with lots of choices but small Nike section for men so didn't find what I wanted for my son. Lots of staff today to help.There is even a bike and skate repair shop. Outside parking of the orchard Park mall so you don't have to go through the mall.
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September 2023 by AMY MACDONALD
Just amazing customer service today. Not sure the name of the lady at checkout. (But it was her last day) She was so engaging with my daughter while she was spending a birthday gift card. As we walked out of the store my 8 year old said that lady was so nice ? Thank you for the kind and welcoming customer service!
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September 2023 by Jon Raad
Absolutely the worst service I've ever endured! They have the worst selection of cleats I've ever seen, or there inept workers don't know what's in there store. If you're looking for cleats which assumable is a big market, go absolutely anywhere else. It hurt my soul to talk to these people about sport in general.
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September 2023 by L1230
We were in there shopping for shoes for my son and he was all over the map with the sizes style and wants and likes. The guy that helped us out was name as Will and was awesome with us and our son. Didn’t rush us or make us feel like we were a pain in the butt asking for so many sizes. We will be back, thanks for making back to school shopping a little less harsh lol
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July 2023 by Fran Shepherd
Traveled from sask was able to buy my runners I bc great
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July 2023 by Esther Abrahams
We came in on a Saturday to buy my husband a short sleeve pullover. The shirt he was wearing had a Softball BC logo on the upper chest. We approached two employees who were standing still and chatting to each other, we had to interrupt their conversation because they seemed to have no interest in their customers. We explained what we wanted and one of them saw only the softball logo and said they had nothing in store that we wanted yet directed us to the baseball section. We did see what we wanted after we looked but decided to not buy at this store. We will buy in another city.
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July 2023 by Jan Prchal
Friendly customer service from Charlie, the technician in the shop. He not only did a great job of putting on my new racquet overgrip for me, but he patiently showed me how to do it correctly so I could do it myself next time.
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June 2023 by May
Perfect place to get hoodies/jackets if you're tall! They have good sales on them.Update June 20th, 2023: KIM IS LOVELYStill in the 5 stars! I've came in a few times now with Kim being my main lady I deal with, and I gotta say, she's a rockstar. Going into a place of retail, employees are always so unhappy to be there, not helpful and really slow with everything. Kim was the entire opposite every time ive got the pleasure to deal with her and its made my shopping experience here really pleasant. Im really happy to see shes in a work environment shes happy in. She deserves it. Thanks again for the efficiency and kindness. You're someone id be proud to have on my team.
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June 2023 by Ray J
Around three weeks ago, I could not find my preferred color for the brand I needed, and the price was somehow more in the store comparing online, but I am giving these stars to the sales advisor Rhys D who looked very knowledgeable and helpful about shoes and also to Cohen and Daniel and other shoe department customer service who were polite and helpful.
