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December 2023 by Cathy Cherka
The woman that helped me was awesome. Super friendly and kind. I was pooped from work and she got me out in minutes! Thank you Debbie...you rock girl!!
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November 2023 by Corina Z
Omg Debbie was amazing this past Sunday, when no other office was open. She was so pleasant to deal with and always so extremely helpful. Thank you Debbie for all that you do!!
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November 2023 by Tom Sullivan
Debbie was extremely condescending, rude, and unpleasant to deal with. We just about walked out. Very unpleasant experience.
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October 2023 by Janice Benson
My husband and I are new to BC with 2 cars to plate and insure. After experiencing a run-around from other insurance outlets we luckily found Debbie at Sussex Insurance. She provided welcoming courteous service (first via phone and then in person) and made the experience pleasant from start to finish. Debbie is knowledgeable and helps "newbies" cut through the red tape. Thank you so much Debbie.
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September 2023 by The Talking Meat Suit
Great service and they know how to do their job perfectly
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September 2023 by Anna Dimitrov
I came to this office on referral by family member who experienced incredible service at this location.Deborah Thoss was extremely helpful and so nice.Deborah was very knowledgeable and a pleasure to deal with.She end up calling head office, as system did not let her register my salvage car, some one was able to assist her how to change my vehicle title for rebuild status ---as my car passed all the required inspections, she also end up faxing all documents to head office and at the end was able to change car status and register my car.She provided me with detailed insurance options prior registry, I felt comfortable with the given quotes to make my deciding.I’ll be renewing my insurance with her every time.Thank you so much Deb!Highly recommend this location!
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September 2023 by Mulder Scully
So easy and quick to get you're insurance done here and Deborah gives great customer service.
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August 2023 by Matt Tas
Not good I’m here since2 pmAnd the sigh said be back at 2 pm but 2:15 still no one here, doors are open but no one here
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July 2023 by kevin adams
Good service...phone u back when you've left a message...assisted me w a renewal while out of the country
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July 2023 by Cassie Hoffman
Ryan Wishart's assistance was nothing short of exceptional – very helpful, friendly, and professional. I was able to get precisely what I needed with remarkable ease and efficiency. I'm sincerely grateful for Ryan's outstanding service. With such a positive experience, I can confidently say that I'll be back for any future insurance needs. Thanks Ryan!
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June 2023 by Colleen Townsend
Thanks for all your help Debbie. Very professional and pleasant.
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May 2023 by Richard Cayer
Debbie and Ryan are very knowledgeable, friendly and top notch. We always go here to do our insurance cause we know we will be served well. ?
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May 2023 by Danielle Cayer
Everytime my husband and I come in both Debbie and Ryan are the most knowledgeable and friendly representatives. The odd time we have had to go elsewhere we end up paying more and have wrong information and not good experiences. But at this particular Sussex these two individuals are above and beyond knowing their stuff and son friendly and fun. I always recommend them to anyone.
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May 2023 by Bill Harris
Five stars and a shout out to Debbie at Sussex Insurance in Walmart, Kelowna. Great customer service, she was able to help me after two other agencies could not.I also count myself lucky we have Sussex which is open in the evenings and Sundays. Super convenient, I didn't realize how convenient it is until I tried to do business in a smaller town without a Sussex location.
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March 2023 by G Man
Bought a bike in Kelowna and the previous owner (from Alberta) had not transferred registration to BC. The entire transfer routine went sideways…Long story…Short version…Ryan not only solved the dilemma but did so after issuing us a permit and continued to work at it after we hit the road and left Kelowna.2 hours down the road he had solved it. Provided file numbers, correct people to contact etc etc.Truly exceeding above and beyond expectations.Thank you Ryan!When you see him tell him Graham sent you so he knows you read this.:)