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August 2023 by Amber Neufeldt
We are in Kelowna visiting Grandma and took her for a trip out from the home. We stopped in to try and get some new swag for her and her room. Caleb was exceptional. He saw that it was hard to maneuver her in her wheelchair and would go and pick out items for her to look at. He took the time to provide legendary customer service. He paid extra attention to wrapping her merchandise to make it easier to get it up when we got her back to her room. Authentically kind, in a way you don’t encounter often, Caleb was one of the highlights of our trip and made sure to mention that if she wanted to come back to call ahead to make sure he was working as he would love to see her again. She was absolutely enthralled with him and loves her new room decorations. Thank you again for a truly memorable experience
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December 2022 by Lilac arena Michael
Thank you I will be back for your generosity and great help.!!
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December 2022 by Spencer Drake
A poorly set up shelf collapsed when I looked at an item's price. I was told that I must pay for the broken items. I explained this was not my fault and they had a shelf loaded improperly. I was told that yes it wasn't my fault, but I still must pay for at least one item because they are artisan made. (Upon getting home I noticed the barcode under their tag disputing that claim.) They gave me a discount at the absolute least. It's a look, but don't touch or try and buy kinda place apparently.Edit to Add: While I appreciate the response, it is disheartening that the concern continues to be money vs. my wellbeing. Not once did a staff member ask if we were alright when your shelf collapsed. If I had been injured what would the response be? It's also worth noting that after searching the barcode on the bottom this product is available on multiple websites. This leads me to believe that it is not an artisanal product, which is concerning since the staff and your response indicates that this is the sole reason why I had to pay for the store's error. A disappointing experience to be sure.
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October 2022 by Brynn Jones
Kool artistic shop, wide range of unique products.
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September 2022 by Shadw Flyer
Incredibly nice people. I had to come in with a wheelchair and they were nothing but accommodating and beyond friendly. If your in the mall, you gotta at least look around.
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September 2022 by Grant Gallicano
If you are looking for that special gift that is hand crafted from local artists - AND friendly staff .. OR even if you would just like to explore some interesting and fun art - this is the place to visit. ??
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September 2022 by Brianna Garden
Worst customer service I have ever gotten. Insanely rude.
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September 2022 by emma indoe
went in here and went to spin this thing with stickers on it and it fell the worker said that this happens all the time and then said that i have to pay for the thing that broke even though he said that happens all the time and there was no where in the store saying that you have to pay for something if it breaks then he said he would at least discount it and discounted it only 2 dollars 43 dollars down the drain thanks????
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June 2022 by Elizabeth Burnett
Had such a great experience here it was hard to leave haha. I left with a cute handmade card as a gift and will definitely be back for other services and items. The crystals here are beautiful!
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February 2022 by Dee
They sell locally sourced art and merchandise. Very friendly atmosphere. Love to support local!
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February 2022 by Gemma Battiston
They helped me and my friend out with a grass frog they were super kind too!
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February 2022 by Sophie Grace
They are so nice and they have great service and they helped me and my friend out
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January 2022 by sabreena gambardella
Yesterday me and my roommate went to the mall having a bit of a lackluster day :) the amazing staff in The Artful Hand went absolutely above and beyond showing us some items and we had a really great time. Totally made our whole day. Y'all rock ❤
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January 2022 by brianna saari
Lovely store with lots to see. Beautiful local handmade products. I would recommend going here for fun or to buy someone a gift!!
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December 2021 by Ehmee94
The most amazing store in the mall! I love supporting local artisans and businesses, and the artful hand is two in the same. I get my rings and all my handmade bath products here. The staff is very kind and helpful.
