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September 2023 by Sandy
We had a great experience , Niki was very helpful. I would highly recommend Urban Barn to family and friends.
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August 2023 by Elaine Exley
Always a great experience shopping at Urban Barn! Products are quality made. Love when there’s a sale! So many beautiful items to consider. ?
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August 2023 by Jessica Nouwen
I went in with a generic idea and came out with a cohesive design that brought life into my home. They were patient and helpful - I can’t wait to go back for more inspiration!
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June 2023 by Karinda McGaw
Kathy at the Kelowna Urban Barn is amazing to work with.She is extremely knowledgeable, professional and has amazing style.Every project I have she sees my vision clearly and as a designer this allows me the freedom to move through my projects quickly and with great style!Such a pleasure to work with …. Thank you!
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May 2023 by Jackie Trask
Great experience shopping at Urban Barn and huge shout out to Wanda! She is exceptional at guiding you through the store and really listening to your needs and then making great design choices. She makes shopping fun! Thanks so much!
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May 2023 by debbie rona
Deborah and her staff are excellent. I always shop at Kelowna’s Urban Barn location. They find what looks amazing and fits well into my space.I love ❤️ all the decor and furniture chosen at Kelowna’s Urban Barn. That’s why I keep going back!
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May 2023 by Charlene Baker
The staff were very helpful. Kept checking up on me and making sure I was finding what I needed. Very friendly. I will be back.
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March 2023 by Lara Dudley-Smith
The staff are incredibly knowledgeable, professional and easy to work with. They helped support us in organizing a tricky order. Will definitely be a repeat customer.
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March 2023 by Cindy Brewster
When you arrive you are greeted with a smile , a hello . Like walking into your own home . Feels welcome and that sets the mood for shopping and getting ready to create something beautiful . A warm hug .Thankyou ❤️
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December 2022 by Nicole Gazley
Nice products but the service is terrible. Was not offered any assistance. Lugged the plate set to the counter. Told me they lost the box for it but I could buy a bag. Sales person said ‘I don’t make the rules’ and put zero effort into customer service. Manager stood right beside her and ignored the feedback. Kelowna Urban Barn is embarrassing in their customer service. First ever google complaint but well deserved.
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October 2022 by Melissa Trca
I was in the store 3 times in a week to purchase new accents for my home. All of the SA’s and Mgr were amazing to deal with! They’re personable, helpful, and knowledgeable. I have purchased many items from accents to furniture from UB over the years and will continue to do so. Especially the Kelowna location! Appreciate your design ideas and conversation ladies, thank you!
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October 2022 by Melissa Logue
I have visited Urban Barn many times over the past couple of months as I have just moved to a new home and needed to upgrade my furniture. The staff is always exceptionally friendly, knowledgeable and helpful. I used the website extensively as well and was able to find items that I was interested in, and could then view them in person in the store. Their order process was clear and the delivery staff was also great.
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September 2022 by jeff burgis
Our family has bought numerous pieces of furniture from Urban Barn. Great value. The furniture looks awesome and you can't beat the pricing. Ask for Kathy Barnett, she is awesome!
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September 2022 by Viola Cassidy
Had great service in store. Furniture is great exactly what we were looking for. We had just came from Ashley‘s home furniture store and the product that we wanted to purchase -two children were spinning around like maniacs on it and we could not view the item so we went to Urban Barn. At Urban Barn the product we were looking for was in stock in Vancouver. As of now it has taken a week or more to get the item to the town I live in and Vancouver is only four hours away. Now it is in town but we need to wait another 5-6 days until they deliver it. So in the end it’s well over a 2 week wait period to receive something from a warehouse 4 hours away. I live in a major city not in the country which I would understand if delivery was slow. Other furniture stores that I’ve ordered from have delivered within three days. So I am very much hoping that this is worth it because right now we have nothing to sit on and it’s been like that for the last 2 weeks. I knocked two stars off due to the furniture being in town 20 mins from my house but will not be delivered for at least another 5 days.
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August 2022 by S Urquhart
Every time I visit the Kelowna Urban Barn (which is a lot) I am greeted by Wanda. She is so helpful and goes above and beyond to make sure we are 100% satisfied. If you are shopping you won’t be disappointed. She will source out whatever you are looking for. I always bring in photos of my room I’m buying for and she gives me lots of options. Always a great experience.
