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May 2024 by Laurie
We were interested a a truck that was advertised on auto trader . Jason was very helpful & sent us a video as we didn’t want to drive all the way to Kelowna if it wasn’t what we were looking for . Unfortunately he called to let us know he wouldn’t be there but we could deal with another sales person . We called the dealership to make sure the truck was there & drove up to Kelowna from summerland to test drive it . When we got there they wouldn’t let us test drive the truck without a sales representative being in the truck with us . I told him we prefer to drive it on our own . He then went to his manager and discuss. Came back & said no it’s their policy to have a salesperson in the vehicle with customer. Every dealership we have been dealing with in penticton & Kelowna have let us test drive a vehicle without a salesperson. We walked out & they lost a potential sale .
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February 2024 by Chris Adams
Last year we moved up and needed to get my wife a new vehicle that was good in the snow.Went to a couple of different places and test drive some SUV’s. After driving the Outlander we decided right then and there we wanted it. The sales team, sales manager and Goldie in finiacing made it a super easy experience.Fast forward a year. I need a new truck, went across the street and test drove some. As I am leaving I see a used Dodge Ram in the lot. Make a phone call as I’m driving home and Jason answers, 4 minutes to closing time goes out and films me a video of the truck to send me! Go through the test drive and all that jazz. The Dion the sales manager gets involved, remembers us, just kills it on the price and the Goldie gets a significantly better interest rate then the other place was offering!In the past 12 month we have been absolutely blow away by the level of service from this place. All questions answered right away and if they didn’t know they were straight up and honest and found out the answer as soon as possible. I cannot understate how enjoyable buying a vehicle from them is. Even if I don’t buy another vehicle from them I will always “give them a chance” because it’s worth it!(And I’ll probably buy another from them in a few years)
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February 2024 by Lars Krohn
Great service and smooth transaction, Noel was an excellent salesman, personable and courteous. I would highly recommend.
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February 2024 by Doug
Thank you Mike Dunbar and Deon for giving us the best car buying experience in over 30 years. Buying in this environment of shortages (both components and EV/PHEV vehicles) it is difficult for buyers to negotiate a deal. This dealer was truthful and respectful in their dealings. It was efficient and an actually enjoyable process. Our trade-in value was up to expectations. Thank you for not having me feel cheated or abused (yes, most car buying actually fails to meet this measure)----------Update Feb. 12, 2024: Just finished service visit for routine oil change and a software update. Car running great over the past year. Valley sells quality and keeps it there. They took the time to explain what was done.
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February 2024 by Mark Coutlee
Very friendly staff and quick service
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January 2024 by TyLynne Ball
We bought a vehicle from Jason and my husband and I were both treated well, unlike some of the other dealers we visited. Jason was very knowledgeable, not pushy and always available to answer the hundreds of questions I had. I would recommend Jason to anyone. Great experience, Thank you!!!
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December 2023 by Nadina Hadzi-Wiens
Not your typical dealership."Sales person is actually your personal consultant who helps you go through yourself all the right questions and explore your driving needs and habits to fit you in the best possible vehicle for you and your family."Simply fantastic experience! Each member in that building has a role to better your expirience in car shopping and they are acctually utilizing all of the "knows so you can crystalize your know".GM is friendly and down to Earth .Goldie-Money MGR is exceptionally knowledgable and has a wall of million awards she collected through the years.Simply woman knows her stuff!Everyone was helping each other in delivering best for you as a customer. I must say hands down the BEST car shopping expirience and I had a few.Thank y'all and thanks to Team Noel.!Much love to you all and plentytude of sales in 2024!
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December 2023 by Ron Forrester
Great service and sales staff.
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December 2023 by Howard Bailey
This is a really good car company to deal with, I am very impressed with the team there. I purchased a used vehicle from them recently. During the price negotiations they made some agreements and promises, and they delivered on everything, even the things that weren't in writing. The vehicle had some engine issues a couple days after purchasing. They did the right thing and had it repaired at their expense.The team members in the service department are phenomenal! Every service organization should have gems like those on their team. Thanks ladies and gentlemen.
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December 2023 by Shannon Zayonce
Absolutely amazed by the kindness and excellence service provided by the team. They sorted out a big mess for me with my Suzuki Grand Vitara and we will never forget it. The true meaning of service was shown by Valley Mitsubishi staff!!! Many many thanks ?
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December 2023 by Mase Games
Took my car in for Brake replacements and tire swaps, asked for a quote for a new door handle to be fixed because someone ripped it out at the mall. Instead PAUL took it upon himself to take apart my door removed parts which were dirty and left on my clean seats then quote the price. Last time I checked a quote does not mean do work. My door opened from the inside which is no longer does. Now I am having to pay to have another mechanic fix it who already told me what Paul did was make it worse. Absolute scum this place. Recommend Kelowna Dodge over you guys and they have a city reputation for being POS. 0 stars if I could.
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December 2023 by Alexandra Sokolska
We just got our Mitsubishi hybrid 2024 yesterday. Great experience like always!Amazing people are working here, feels like a family. Very professional, respectful, always addressing the needs and quite often exceeding our expectations. I would highly recommend this place and this team!
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November 2023 by Emmy Sue
all 5 stars are for Crystal, what a professional of this industry, to see her juggle what she does and how she does it.. I'm blown away!with a smile on her face & a fabulous energy.She explained every detail of my repair and made me feel at ease knowing she was the one looking after me!this woman needs a big bonus.. what a blessing to the company!!Goldie & Andreas have always been the absolute best to work with, they both go above and beyond for their clients ?what a fabulous team valley has: thanks a million you guys!!!
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November 2023 by deadon
It is true that we had to wait a year for our 2024 Outlander PHEV HOWEVER it was well worth the wait. In this segment of the market there is no other vehicle that compares in the categories that matter to us: EV range, power to tow, cargo space and driver/passenger luxury. AND the added bonus of dealing with Andreas , Dion and Goldie from the award winning Valley Mitsubishi team made the wait worthwhile.
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November 2023 by Helena Theben
This dealership is awesome. All of the employees are super kind! I just bought a used 2020 RVR. I worked with Andreas and he is the most genuine car salesman I’ve ever worked with. The GM Keon is also super nice and their finance lady Goldie was awesome with sorting out my financing. My dad is co-signing and he lives in Ontario so it was a bit of a tricky situation. Overall I 100% recommend going here. The staff really does have your best interest in mind!
