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June 2023 by Devin Ch
Apparently they can't even figure out their own store hours
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May 2023 by Sara Edgar
Surprisingly racist experience here. My white passing- yet status card carrying- step father pulled up to have our propane tank refilled and was told by the cashier that they refused to pump any propane for him, despite a very clear native man putting his newly refilled tank into the back of his truck. Will drive to cedar to get our propane, gas and supplies from now on since providing services during operating hours seems to be too much of a challenge. Also will avoid putting any more visiting guests up at the microtel as they're owned by the same band.
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February 2023 by Cheshire S
SLOW pumps. Literally takes forever to get gas- They also mark up gas by 4+centsDo not stop at Oyster Bay for either gas station! Drive 2 mins to ladysmith where you don't get marked up low quailty gas
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October 2022 by Drew Fairbanks
Get some flipping staff who know how to do auto propane, so silly to offer auto propane but never have anyone to do it! Just lovely
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October 2022 by Kelsey Pyke
Just wanna rave about the staff here. I've been coming here quite frequently for a few years and not ONCE have I ever had someone be rude or unhappy. Every single staff member has been cheerful and nice. I love coming here just for the staff
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August 2022 by Andrew Wallis
Awesome experience ?Staff are very friendly nothing but smilesThank you guys
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August 2022 by Lori Annett
Worst customer service ever! Needed propane for our RV. The attendant in the store said she couldn’t fill it until her coworker came in from outside. We had seen the coworker and already asked her if they filled RV propane bottles. This coworker was picking up garbage on the lot. When my husband went and told her that we needed propane but couldn’t get it until she went in the store to relieve that person, she said she was going to be at least another five minutes. She continued to clean the driveway out to the road and was almost 10 minutes! Where do you do that in a place that is supposed to serve customers! That teensy weensy bit of garbage she was picking up could have been done anytime. Will never stop her for propane again. In fact, won’t stop here for anything after that disregard for their customers!
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October 2021 by Erik W
Don't bother coming here for propane apparently they can't provide a staff member to fill auto or propane tanks it's a complete joke when you advertise that you have auto propane, I guess a call to the husky side of things might be in order
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October 2021 by sliv3512
Stopped in on my way to see family and purchased a prepaid credit card. Kid behind the counter was clueless on how to activate it. I made sure to ask for a receipt before I left. Now the person I gave it to can’t use the card! They returned with receipt in hand and were told a manager will call them, it’s been over a week -no call, no response, no refund, now what?
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September 2021 by David Lamontagne
Everytime I go for propane , morning ,afternoon or whenever nobody is there to do fills . Either there gone or on break . Very frustrating. If your going to sell propane have someone there to cover as long as your open . Try to support local but they make it difficult to do that .
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September 2021 by Mindaugas Austinskas
Can you shut your pumps after working hours , so people would no need to waste going with card payment procedure and realise no gas will run . How hard is to make a sign, the pumps compressor is shut?And are you just Tuesdays till 10pm? 10.30 you already closed. Why Google says till 11pm?And sort your main doors... Tiny pull does alert them and police shows up..this happened to me 2month ago tho
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September 2021 by Kayla Garcia
I checked online what time this gas station was open until last night because I missed the status accepted gas bar on the hwy in nanoose, so I grabbed a few dollars by woodgrove to make my gas last until Ladysmith. Only to see they aren't even open. So I spent more money on gas. This morning I look it up on Google and it states it's open and it was just after 6am. So I headed down here from Nanaimo, got here at 617 or something like that only to see it's closed . The sign on the door says open 6am-10pm 7days a week. It's now 645 am and they are still not opened. So the opening and closing time are all wrong here and it's quite irritating because I'm quite low on gas and now stuck here waiting because my options are so limited with my gas amount.
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September 2021 by Reese Ross
Absolutely no customer service!!!Everytime I need propane it's a hassle. Apperantly cleaning the bathrooms are is more important than making money.After 20 minutes of waiting, I walked back in. It was really busy now. I asked if the other employee was done cleaning the bathroom. I was told no. I asked for the the lady cleaning if she could come to the register and you could help with the propane. Now there is 9 people in line. I was told no, she will be done when she is done.Wow!!! This is a regular occurrence at this location.Once again absolutely NO customer service. The employees do not even acknowledge you are there standing infront of them. Asked for propane to a woman and was told Shift Change. And I asked what that meant. Was told again Shift Change. Funny the guy was on his phone next to her who was in shift and pretended I wasn't even there. Every time I go there no seems to want to work or help.Brutal!!!July 2021 same day. Phoned to check if someone can fill my propane tank. The fellow now says that both people certified left a 2 o'clock. Even though I was to come back in 30 minutes after shift change. I'm glad I phoned first!!!
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July 2021 by pwar2380
I went in to buy fuel and received a very chilly reception by a young lady working there. She acted angry and unwelcoming to me and I have no idea why. I will vote with my wallet and not go back there.
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September 2020 by SW
Great store and very friendly. WARNING: no washroom facilities here! Although staff were apologetic and friendly, I find it sad that the owners aren't willing to put in appropriate cleaning protocols to offer these services, or at the very least rent a port-a-potty in the interim. There are no rest stops and customers are being refused basic essential services :( No issues with the staff or quality of products though.
