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April 2024 by Dustin Miller
Terrible service. I ordered a wrap and a hash brown. I had to wait inside for over 15 minutes. Then when they didn't have hashbrowns they said we could have potato wedges. Then they said it's and extra charge to dipping sauces even though they gave them to us instead of our hashbrowns. When we asked why we were waiting so long the manager gave us a snarky attitude. Do not recommend at all
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March 2024 by Cyndi Thompson
Horrible customer service. Six people working - 5 on the drive through. Took 10 minutes to order 2 coffees and then she served the order behind us before giving us the coffee.
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March 2024 by jared law
Terrible customer service worst ever. Would not scan my card, gave me an english muffin that was ripped in half and crumbling. Very very rude employee.
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February 2024 by Marcel T
I have a very good impression about this
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February 2024 by Andrea Belanger
Wrap was soggy, and hash brown mushy.
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February 2024 by Abby Vergari
The customer service is so low you stand at the front well they stare at you, can’t even get a hello.Watched one staff members take orders, clean the counters, and trash then go and start making sandwiches and picking up donuts with no prior handwashing, or gloves ( I will personally never eat food from this location)
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February 2024 by Gabby Elder
The assistant manager was pretty much yelling at me saying my order didn’t go through and that I didn’t pay, payment went through and the assistant manager was getting mad at me. I literally just wanted my food as I’m a student and I don’t got loads of money for Tim’s but I will not be going there again the disrespect was not okay.
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February 2024 by Cole Beale
Rude Staff barely talks and coffee is basically water
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February 2024 by Nick Warner
Regular Tim’s experience, except bagels are never toasted, and how does an outlet not have maple products? Very unpatriotic!!!
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February 2024 by Hmmhm
I have come here many times after after University. How many damn times do I have to say NO TOMATOES in my wrap? And they still put tomatoes in it.I should also add that as someone who has done restaurant management, their customer service game is the at the lowest tier. In business, when you have someone who comes to your store regularly, you should know them by name. Instead, the employees are impatient and generally careless.Don’t know who the owner has running this place, but they haven’t got a clue. Guess the location still manages to stay profitable enough, with owner only sending generic cookie cutter responses to all the 1 star reviews.
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February 2024 by Terri Hanson
Went through drive through and oedered a coffee and a mocha. The attendent didn't ask us if we wanted anything in them, just gave us the amount and rushed us through. We got to the window and she just handed it to my husband and just told him "cream and sugar". No cream in the mocha at all and Reg coffee was not good.Customer service was zero! Tried to call instead of writing a review but no one answered the phone
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February 2024 by Bob Cowan
Nice place to meet with friends. Very much enjoyed sitting by the fireplace. Average hot chocolate.
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February 2024 by Brittany Friesen
We ordered two iced Capps on the evening of January 13 and when paying through the app the employee told us the payment didn't process. She insisted we pay again despite the fact that the app and our online banking both said the charge went through. Even though it was a problem with their system the employee was pushy and rude when telling us we had to pay again and even though it was a Sunday night our money would be refunded "in a few hours" so we paid the second time to get it over with. The money was not refunded that night or any other day since regardless of the fact that we already contacted the customer care service. So don't bother responding to this review passing the buck to that waste of time process. We WERE quite frequent customers but haven't been back to any location since this incident. It's not the money that's the issue, it's the complete lack of any customer service.
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January 2024 by Jackson
By far the worst customer service around. Food has gone down hill. Don't waste your time at this location.
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January 2024 by Chase LeBlanc
Really rude staff. Asked for the creamy choclate chill I ordered to be made properly instead of choclate just being dumped into the drink. they just took the drink and blended it again with the whip cream already in it. They looked at me like I was stupid. Customer service is terrible at most locations around the okanagan.
