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September 2025 by Jesse F
Couldn’t have been a better experience buying. Jody and Q were honest, forthcoming and fair when we bought our first new RV. Highly recommend the whole Galaxy RV team in Langford.
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September 2025 by Jen
We had such a fantastic experience with Galaxy RV in Langford. Stephen worked endlessly to provide amazing service with our trade and purchase of our new trailer.
Everyone we met in the dealership was friendly and helpful. We would definitely recommend them for any kind of purchase.
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August 2025 by scott ferron
Watching the Parksville sales dealer decline has been a sad story. I have been dealing with them since 2021, and have purchased 2 RV's with them. Upon trying to buy my third, is where I noticed the major flaws. I was not impressed by the salesman who attempted to instruct me about the RV's I was enquiring about. He had to use Google to get the information I was looking for. The new sales manager, seemed off when speaking with him, like I was interrupting something else. Not a great feeling so I left. When I received the followup email I was basically offered less than 1/2 of the current market value of my Rv, which they sold to me, full of upgrades and add-ons. Speaking with other dealers, I was told to stay away from Galaxy as the experience of other customers has been taken advantage of and ripped off.
To be fair, this comes down to HQ not hiring properly, or changing their business model to that of more customers for buying and less repeat business. Either way, dont buy here, unless you like burning money and doing your own research.
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August 2025 by Steven McGuire
I had field technician Roland by the RV site today to do some warranty work and was very pleased by his expertise and very friendly demeanour. The warranty work was quickly resolved. Nice work Roland.
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August 2025 by Alec Caldwell
First time using this dealership and their attention to customer service was 1st class. From initially booking our vehicle in with Chris. Walking into the service department and the warm welcome from everyone was amazing. Our vehicle went into the shop on the day quoted. Chris updated us on the work, the time and cost to service the area’s needed. The work was completed on time. The cost was fair and not over priced. The mechanic kindly left a note inside our unit on a cover part, so we could avoid future problems, this was service at its best. Elizabeth did a great job when we came in to collect our unit. We have dealt with many RV dealers over many years across Canada and my wife and I agreed, this was the best customer experience we’ve ever received. We will be using Galaxy RV in Langford from now on. Thank you everyone.
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July 2025 by Brodie Jay
They took care of my issues
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July 2025 by Brent Brownsell
I had lost an RV rental on very short notice for a weekend camping trip with my family and friends. I contacted Galaxy hoping that they might be able to help, and they delivered!! They were so quick to respond, and got me a fantastic trailer, delivered to site, the same day. They drove all over Vancouver Island to make it happen. They saved my weekend for me, and the trailer was beautiful. Thanks Amy for all your help!!! I'll be back for sure.
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July 2025 by Kendra Acton
We brought our RV to Galaxy RV for an oil change and exterior wash. While the service was okay and the staff were friendly and easy to coordinate with—especially for drop-off and pickup—we were disappointed with the overall value. They said they spent three hours washing it, but there was still visible dust and bug splatter left behind, which was frustrating considering the price. Their schedule had good availability, which was a plus, but based on our experience, we likely wouldn’t return due to the cost not matching the quality of service.
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June 2025 by Doug Neal
Exceptional effort tracking down a part for my Dometic fridge!
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June 2025 by Tanya Bananas (Redbananas)
We took our 1985 vanguard RV new to us for repairs. I was looking to spend as little as possible and get stuff repaired. There was water damage windows need sealing and the awning needed replaced amongst other issues. I literally have nothing but good things to say. Chris the service manager went above and beyond our expectations. The service staff did a good job. The staff at the front desk helped us with a new but old stock awning unit they wanted to clear out … almost at cost, sooo pleased. Thank you to everyone there🫂. They are an amazing team. Flying colours🌈🫶🏻 of service 🇨🇦
Thanks again guys we will see you for the winter package todays date June 16,2025
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June 2025 by Angie Johnson
Just purchased my 2nd RV with Galaxy. Jody and Chris were amazing, took care of me very well. Highly recommend Galaxy RV!
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May 2025 by Sherri Hayward
I bought a trailer out of Province and Galaxy RV is my warranty location. You'd never know I didn't purchase from them by how I've been treated. Elizabeth is absolutely amazing in the service department. Elizabeth remembered me from the prior year, so happy and kind on the phone. With this last repair she went out of her way to call me because she remembered me saying a big trip was coming up and she wanted to know her time line, WOW who does that these days. GALAXY RV DOES . I'm very happy with the customer service as well as the repairs.
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May 2025 by Ray Giles
Awesome and knowledgeable service
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May 2025 by Derrick Volnik
Awesome customer service, we rented 4 motor homes for a company retreat and they came and set them up at Pedder Bay RV Resort and Marina and picked them up. Thank you Amy, Jody, Evan, and Joey!!!
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May 2025 by Ralph Lamoureux
I needed a part for my trailer while camping on a good Fri.The salesman was there early,he let me in and saved me a lot of hassle by helping me out.thanks.
