The Brick has been a trusted name in Canadian home furnishing since 1971, with over 200 stores across the country, including The Brick Mattress Store and The Brick Outlet. Known for offering high-quality furniture, mattresses, appliances, and electronics at great prices, the company prides itself on friendly and professional customer service both in-store and online. Customers have praised the delivery team for being punctual, professional, and communicative, ensuring items are delivered and set up efficiently and with care. Many reviews highlight quick, friendly service from staff, making shopping experiences positive. One customer shared an overall great experience, feeling satisfied with the quality of their purchase, especially from a helpful sales associate. However, there have been some issues with product defects, notably with mattresses that arrived torn or with defects. Despite initial setbacks and discounts declined, customers appreciated the eventual delivery of a defect-free mattress. Service related to order delays was also appreciated; for instance, staff went out of their way to deliver chairs and a bench before Thanksgiving when the table delivery was delayed. Overall, The Brick is recognized for good customer service, timely delivery, and quality products, though some logistical and product issues have been experienced by customers.
Sales Team and Managers were knowledgeable and helpful. The Delivery Team are outstanding, very prompt and professional. All around great experience. Thanks!
October 2024
Great service, the boys set me up nice, very please with my our new set
October 2024
The delivery team were excellent. They communicated the day before of a time scale of when to expect them and also when they were 5 minutes away. They were professional when they arrived and made sure we were happy before they left.
