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December 2024 by s singh
bad experience literally very bad staff
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December 2024 by Sehajpreet Singh
very bad staafff
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December 2024 by adrien adams
I've been shopping here foreverrrrr and it's gone so downhill. HIRE MORE STAFF.... And if staffing is adequate GET ON THE FLOOR AND SELL. I can never find anyone to help me. And every time I call I have to call like 20 times before I get an answer....
***** PICK UP THE DAMN PHONE ******
I've gone to JD Sports a cpl times because no one at Footlocker Willowbrook Mall wants to do their job lately
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May 2024 by Sharon Bakshi
Went to pickup instore order I placed. The store could not find my shoes. Called over and over for a week and finally had to get customer service to issue a refund. What a hassle and now shoes size sold out :(
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May 2024 by bendy tv
Hiring staff without proper training is sad. They literally have workers working there that don’t know what they’re doing. I had to tell Tushar how to scan me out today. Tushar also forgot to cut off the alarm, chased me down in the mall because of his mistake! I had to go back inside and let Tushar and his peer workers know how poor of a job he is doing. Overall horrible experience at THIS SPECIFIC FOOTLOCKER IN WILLOWBROOK MALL and yes at the new location inside.Do better Tushar!!!
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April 2024 by Mark White
Great experience here. Very nice people to talk and deal with
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March 2024 by Gaya J
Received the best customer service I ever had at a Foot Lockers at this Willowbrook Center location! Assistant Manager Jerimiah B. Attended to me as soon as I walked into the store. Helped me find the right shoes time accordingly, made recommendations and advised me I am definitely getting a good deal on the Jordan's I purchased. Above all this, he took the time to teach me How to Enroll into the FLX program so I can money and earn points! He literally walked me through it since I'm not so tech-savy. I truly appreciate this kind of service and will definitely return again real soon. Thank you for Your Service Jerimiah, Much Love. - Gaya ❤️✌️
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December 2023 by Christopher Daniels
I had a disappointing experience at Footlocker where I felt racially profiled by a Caucasian staff member with a blonde moustache, long blonde hairs and very short sides. The interaction was unpleasant, and it seemed that he treated others of his own race more favourably. It's disheartening when such incidents occur, and it highlights the need for diversity and inclusion awareness in customer service.
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July 2023 by John CSE
Sam was a fantastic from beginning to end. I’ve also left a positive survey, but felt he required more praise. I asked Sam what his favourite pair of shoes on the floor was and he quickly found me the perfect pair of Jordans. He found my size easily, was well-spoken, punctual and interactive. Big things ahead in life for Sam no questions asked. Thanks for making my experience as a customer more enjoyable. Will definitely be re-visiting this location again soon!
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July 2023 by Hemant Kumar
Foot Locker in Langley offers a wide range of athletic footwear and apparel. The store has a good selection of popular brands and styles. The staff is friendly and helpful. However, the prices can be on the higher side, and the store can get crowded during peak hours
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July 2023 by Your Dad
buddy who wears glasses and got a mullet. Excellent stuff. time for a prooooomotion! and also a guy who works cashier, tall, and very chill laid back vibes, excellent.
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July 2023 by Kristal Jones
Can someone explain why there’s only men’s clothing and children but nothing for women??
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May 2023 by Summer D
I went there looking for a particular pair of shoes and i went there twice to speak to different sales associates and the first told me they don't carry the shoes and the second one told me that they do but they don't have the size that I wanted and none of them mentioned the fact that they can place an order for me to pick up in store when I had told both of them how I was running around the mall lookin for the shoes. The store was EMPTY and they made sure to be as unhelpful as possible. I later found this out when I called their customer service line looking for the shoes.
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April 2023 by Bane
Jyoti helps me today,excellent customer service great person!!!
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January 2023 by Melissa Prasad
Excellent customer service
