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December 2023 by Olga S
If you value your time, money and sanity, PLEASE DO NOT SIGN A MEMBERSHIP CONTRACT WITH GOLD'S GYM. It's not worth the heartache to deal with. Even when they stop providing their services you will be charged.My experience here has been abysmal. I signed up for group classes before COVID, and paid for a membership that included them. Since then, all those classes have been shut down, and I was still charged regardless. And even for the normal time at the gym there were barely any spaces that fill up much too fast. I have tried to cancel my subscription but it's been a complete and utter mess for the past SEVERAL YEARS. I tried my best to be respectful and cordial, writing emails and calling, but have been met with nothing but a brick wall and the occasional "I'll speak to my supervisor" followed by the silent treatment.And to make matters worse, I have been told I owe increasing and absurd amounts, to the point where debt collection agencies have begun to contact me. It's been extremely stressful to be flooded by them, for costs that continue to acrew at an absurd rate and cannot seem to stop. I have gotten nothing of what I rightfully paid for, was charged more anyway, and now my Credit Score is on the line. And all the while I am powerless to do ANYTHING about it because cancellation has, again, been basically out of the question even though I have tried several times to reach out. I will never ever go to this gym again!
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November 2023 by john harrison
MENS CHANGE ROOM AMENITIES!!!!!Currently there is only one shower that work on hot and not cold in the men’s change room! The other shower ether have 0 water or have no water pressure on hot only cold……The saunas do NOT work ether!!. These issues haven’t been FIXED IN MONTHS…… they just slap an under maintenance sign on it. Great gym but $80 a month for extra “perks” should be keeped up on.
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October 2023 by Anil T
Parking’s always full, staff is either rude or too busy to even bother you’re there. They’ll promise you that the gym is due for an equipment upgrade but nothing changes. Treadmills come to a dead stop while running and the management couldn’t be bothered less. Half of them don’t even work.Gym equipment is thrown about by other members but they will only enforce re-racking rules when it suits them. Staff is not trained in customer service at all. They only service you when they need to lock you into a contract. Forget even getting so much as a greeting while entering the premises after that.Would give it a half star rating if I could.Nothing premium about this gym. Definitely not worth $60 a month. Save your $ and look elsewhere.
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October 2023 by Dorsa P
TOTAL SCAM. I would have given 0 star if possible.They pushed me into buying a membership and personal training packages, signing their awful contract ,and of course, they charged me a fortune. I specifically inquired about cancellation policies because I expected to move and wouldn't be able to commute to any Gold's Gym locations. They assured me I could cancel without fees if I moved, but I don’t even want to remember how much they charged me before finally canceling my membership. It was a terrible experience dealing with the gym manager of that time,Jean, and I'm traumatized from ever considering any gym contract/packages again!I still regret not disputing all the money they charged me for both the gym membership and PT sessions, even though I couldn't use any of the sessions for months after expressing my desire to cancel my membership.The only positive aspect was my personal trainer, Michelle, who I learned a lot from, and she had nothing to do with the management's actions.Overall, the worst gym facility experience.
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October 2023 by Landon Wisheart
Before you sign up you should know that it will be impossible for you to cancel without paying massive amounts of money (despite you having moved 30+kms away or any other reasons they give you on adequate terms of cancellation.)But by far the most probable situation that will occur when you decide to leave is the following:they will open multiple accounts under your name, not disclosing this to you.Then when you do decide to cancel, they will close one account, leaving the other account open - again, without telling you about it at all.And the only way you will find out is by checking your credit report and seeing this “mysterious second account” under collections. And if that doesn’t sound bad enough, this simple mistake could be the difference between you being approved for a mortgage or not. So think about that before you sign up.I will say the facility is great. But after being apart of this Golds Gym for over 2 years, I sincerely regret joining this chain and question where my judgement and understanding was upon signing up.
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September 2023 by Harkirat Singh
I had been a loyal member of Gold’s Gym before I had to relocate to Ontario for work. Unfortunately, the transition wasn’t as smooth as I had hoped. My account was sent to collections due to the change in location, which was frustrating as I had always been prompt with my payments.Upon returning to the area, I eagerly visited the gym to reactivate my account and resolve the collection issue. However, I was met with disappointment when the manager was unwilling to come down and discuss the situation, despite my willingness to make the payment right then and there.As someone who had not encountered payment issues before and had recommended Gold’s Gym to numerous friends (10 of whom continue to work out there), this experience was embarrassing for me and my friend Thomas who himself has been loyal to the club and left a sour taste in my mouth. Customer service and communication should be a priority for any reputable establishment, and I hope Gold’s Gym can improve in this regard in the future.
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September 2023 by Lacey Lee Elliott
Moved and was looking for a gym closer . Very glad I kept my other gym memberships. We got Sucked into a contract- the best way to get a decent monthly fee but now I’m committed to full fill my 2 years. Other than location, the reason we joined was because of the hot tub and pool. Hot tub has been out of order 35% of times I have been here to work out. Back hall to pool is cold and showers are awful. No hooks or benches to keep your towel or clothing off the floor and dry and it’s too wet, dirty and cold to want to use them without having your change of clothing with you ? During busy times no staff putting away weights, can’t find anything. We work out in the evenings and often there are 3+ staff behind the counter, they say hi- but seem more interested in talking about their dates and looking at a hotel others phones.I asked for a discount. I’m stuck in a contract and hoped it was the least they could do for me. It took 3 months and at least 6 calls and requests to have the mama heft contact me and was told no. I’m going to ask a lawyer to go over my contact and see if I can just end itI still have my member ship with Anytime Fitness and am glad. I won’t be renewing my membership when this one’s done.
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August 2023 by Ayaan Ahmed
Facilities are clean and place is relatively well taken care of. Good culture and the place doesn’t get as rushed as more budget gyms I’ve been to in the past. I have done personal training with Vish - would recommend as you get to learn proper form, technique, have a workout plan. Plus with the personal training, there’s a seperate room dedicated for it so you don’t have to wait or worry about rush in the general gym faculties itself. The place has decent amount of parking as well including an underground. Overall would recommend this gym and it’s personal training services.
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August 2023 by Edward Mykell Mendoza
The gym was really nice, and it’s not too busy to the point you have to wait for a long time. Also Justin is very friendly, he was very helpful showing me around.Vish, who did my fitness orientation was very nice and knowledgeable with proper form and exercises.
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August 2023 by Eric Johnson
The ambient music in the workout area(s) is very loud. I spoke with the club manager about this on several occasions. He said that there is a new corporate policy that says that ambient music in the club should be loud. It was so loud that I had a hard time hearing my own music from my ear buds. There is also a lot of noise from power lifters dropping their weights. Also, the clip hooks/carabiners are frequently missing from the cable machines. There were no paper towels in the men's bathroom area, and I was told that this is because of budgetary concerns.
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July 2023 by Jan Whyte
The Sunday spin class is so fun and inspiring working out with an NCAA athlete. Twice the results from a rec centre atmosphere. The private infrared saunas in change rooms and wood faced lockers bring this gym above grade and membership is cheaper than Plus membership close by.Do yourself a favour and tour Langley - it's not the old Gold's! So cool!
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July 2023 by Bushra Shaikh
I had a good experience signing up for this gym. Dylan helped with my membership concerns and gave me best deal after speaking to me in detail. It’s important to get to know your customer and provide a better deal and Dylan knows how to do that.
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June 2023 by Ben - Mr. Hardtail
Great gym great vibes. All the things you would want. Just wish they were open at 6am on the weekends instead of 7am. But over all I can’t complain :)
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June 2023 by Andy Evans
I signed up here and prepaid for a year back in Feb. Within the first few days I decided to cancel, as the contract allows you to cancel within the first week for a full refund.We exchanged some e-mails back and fourth and eventually they agreed I was eligible for a refund. They then VANISHED on me and I still have not heard back after countless attempts to reach out over the last 6 months while waiting for a refund of over $700.Absolutely astonishing business practices.
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June 2023 by Kam Dyka
I’ve been a long time member here and I must say that in recent years the value feels like it has gone down dramatically.There’s a lot to be said about the condition of the equipment along with the new trainer only room that takes away from the regular members.However my concern has primarily been focused around the state of hygiene at this facility.The men’s changing room is constantly so dirty, the steam room and showers are covered in dirt and hairs all the time. There is even signs of black mold and drain flies in the corners of the steam room and showers. The underside of the seats have not been touched or cleaned in years.It is getting to the point of being a health concern. I have made mentions to the staff at the front which doesn’t seem to have any affect as it appears only the members are the ones hosing down the tile.
