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November 2023 by Laura G
I have used this pharmacy for years. Lately the service has declined. I have frequent migraine issues which significantly affect my life. The last two times I have tried to fill my prescription, they had nothing available. I was told I had to wait 4 days as they were just putting an order in - 4 days for me can be intolerable, I need to work for a living! Then they transferred me to another Shoppers where I had to create another account and have the meds issued there, which took two hours - this is a challenge when already suffering a migraine. A few weeks later, I needed more of the same medication. Had to wait 4 days for the meds to come in - they seem not to notice when running low on product. This time I ordered 2 boxes so I don't get the run around again anytime soon - I arrive to only receive one box. Years ago, the pharmacist worked very hard to establish relationships, but that seems to be a lost art on this crew.
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November 2023 by Sam
The staff on duty today (in the evening shift) was so rude and one of them was even abusive not sure how these people hire such a non-trained rude staff and spoil the brand name. No wonder why Google rating is bad should have checked in advance of my purchaseShe was not following her return policy and gave me 10 stupid reasons why the product was not returnable when their policy is to return with a receipt in 30 days the ***** lady asked why you didn't come the very next day. Went to the other shopper's drug mart and returned within 2 minutes (no questions asked)Shame on you @shopperdrugmart for having untrained rude staff when we have deserving Canadians unemployedWhy the heck Google doesn’t allow negative or zero star ratingsPeople avoid this store and save your hard earned money
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November 2023 by Avneet Singh Sunner
Pharmacy gave me a time for medicine they couldn't meet, got it more than 1 hr late. They should've been honest with the time.
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November 2023 by Amanda A
The staff here are wonderful. The facility is clean and organized. the pharmacy has been great. They're always incredibly friendly and helpful and I appreciate the text notifying me that my prescription is ready.
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September 2023 by Stuart Redmond
Worst pharmacy I’ve been to by far. Very unorganized, was told would take 10 minutes. Half an hour later I find out the person helping me went on break without telling anyone else. Got text prescription was in, but was no where to be found. There’s better places that won’t waste your time
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September 2023 by Gail Selby
Went to the post office on September 3rd to mail a parcel and Gulneet was very helpful and explained everything! He is a very pleasant and helpful young man!, will mail all my parcels here!!
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July 2023 by Lisa Kring
I recently switched my Rxs to this store from Brookswood as it is right across from where I work so convenient for pick ups. Jay, the owner and pharmacist is very helpful and kind. They have my prescriptions ready quickly and I get excellent service. I've had good service and help from other pharmacists and staff as well at this location.
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July 2023 by Joseph Nicol
Nita at the post office has the best customer service I’ve ever experienced at any store. She was super cheerful and very helpful in both post office and front counter till. I would come back and shop at this store just specifically to be treated so well by Nita! Thank you for a great experience.
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July 2023 by L Thomas
I love shopping at Shoppers Drug Mart when I can as their points rewards system is really great if you know how to use their app to your advantage to score extra points on purchases. I find all locations are pretty similar, and this is the closest store to me. Not sure if it’s still a Covid thing or not, but for some reason I do find that this particular location has been particularly low on “stock” items for the past year. The last 3 times I’ve needed a standard drugstore item, this location has been out of the item which results in another trip needing to be made elsewhere. Today their website said there were 5 of the item I needed in-stock, but when I drove there 5 mins later there were actually 0 in-stock.
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June 2023 by Liana Buessecker
I wish I could give the pharmacy zero stars. They are SO rude and incompetent. They call when your prescription isn't ready, they don't call when it is, you'll sit on hold for over 20 minutes on the phone and when they do answer they are curt, dismissive, and hang up on you. They are always understaffed and they take it out on their customers. These people should not work in customer service and the pharmacist should absolutely not work in this industry. Save yourself the headache and take your business anywhere else.
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June 2023 by Toots McGuire
Well located Shoppers, parking is never a problem. The parking lot is shared with numerous businesses, including Bulk Barn and Dollarama.There is a mailbox at the exterior of Shoppers, inside you will find a full service post office.Extensive dairy and refrigerated products are available. If you are a Coke or Pepsi product consumer, Shoppers is definitely the best bet for weekend deals on 6 packs.Self scan machines are available and there is always a cashier at the front to assist customers. You can have your blood pressure taken at the pharmacy located at the back of the store. Make sure you sign up for PC Optimum points program, Shoppers often have bonus points days, where you can quickly rack up points.Seniors save 20% on regular priced items every Thursday with a valid PC Optimum points card.
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May 2023 by Unkown Person
After years of using Shoppers pharmacy I'm changing. This location is cold and unhelpful. I called to refill my prescription that is needed every day. They were so rude and said to wait for a text and not to call back. They never even filled it. When I called this morning I was told it wasn't filled. This is something that can be life or death for me.
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April 2023 by Canyon Overland
On Wednesday, April 12 I popped in with a prescription for compression stockings for my bloated foot and leg. I was told that a fitting would be needed and to return Saturday, April 15. So far so good. Today, on April 15 at 10:53 am, I return and the lady takes measurements of my ankle with a tape measure and I'm told compression stockings are not suitable for swollen feet, ankles, or legs - they will only dispense compression stockings for varicose veins. Why wasn't I told this April 12? Why make me return? And why waste her time and mine taking measurements only to deny my prescription? Before leaving, I explained to the pharmacist what had just happened, leaving her baffled. I was told to take my business elsewhere, specifically Valley Evergreen pharmacy where they have a certified fitter and not someone stocking the shelves with shampoo in her spare time.
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April 2023 by Judy Person
I usually come here get my prescription. People in the past have been nice and helpful, but today I am giving this 0 start to the lady working alone in the Morning. I wanted to consult, I felt she was not so nice and helpful she tried to just quickly pass me by giving me only an ointment, where she could have suggested pills for allergies and reactions I went to the other shoppers they did that. All I want to say to this person people want to come here to consult they need help! They feel and can tell how helpful you are! Or willing to help! If you don’t like to help people please do work somewhere els I didn’t appreciate how un willingly you forced yourself to give me the ointment cream! And not suggested anything that I could take to help me with my allergies reaction.
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March 2023 by Ronselle L.
i went to this place around 8ish todayand the lady at the cosmetics dept didn't even bother to hang up the phone to greet thecustomers coming, she was quietly talking to someone on the phone, she's an east indian lady,
