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March 2024 by Susan Aili
Very aggressive style of dentistry that is borderline traumatizing. Dentist lost control of a clamp and chipped my tooth. Informed them the next day via email and they never replied. Too much freezing - up into my forehead. Nice people, but I wouldn't wish this experience on anyone which is why I'm writing a review.
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February 2024 by Nancy Steffler
Had my teeth cleaned today by Kaylea. She was great, very gentle and pleasant. Gave me great advice and caught a potential issue which I am going to get fixed right away. Another great experience
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February 2024 by Randal Link
Very pleased with the friendly and professional care I received from both the dentist and assistant. Thank you.
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December 2023 by Caroline Nessel
Went in to get my wisdom teeth removed and my appointment time was changed twice before the date without my consent, when I arrived I expressed my frustration as I live an hour away and was met with a “it’s a busy time of year” then I was given a list of things I should have discussed with the dentist to sign off on and none of those things had been discussed with me prior so I said I wouldn’t sign until after I had these discussions. I was immediately met with hostility from the dentist when I began questioning the list, the lack of prior information and the change in appointment time because it has been very inconvenient for me. The dentist then told me I would not be getting surgery today due to my “elevated stress levels” which would in no way have been elevated had I been informed of all of the changes!! I was then told that I would be refused surgery from Cynthia entirely because she felt attacked during the questioning period. The entire situation was handled incredibly unprofessionally and I will never return and will be finding a new dentist. So if you want to advocate for yourself and ask questions about a surgery that’s being performed ON YOU, this is not the place for you as you’ll be shut down for asking and referred elsewhere. If I could give negative stars I would. Worst experience I’ve ever had at a dentist and a formal complaint will be made.
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November 2023 by Rose Wall
Clinic got me in for a filling same day, impressive. So I booked a cleaning and full exam a few weeks later. After several reminders over the preceding weeks, the day of appt they cancelled. I got in on a cancellation today, 2 weeks later. Showed up. 15 minutes late the hygienist finally calls me in. Turns out she’s not cleaning my teeth only doing exam. My time and driving to them meant nothing. I left. Not to mention the desk staff talking about parties, limos and unprofessional conversation.
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September 2023 by AJ Binx
Ashley is an excellent hygienist! She thoroughly explained what she was doing as she was cleaning my teeth and I really appreciate that! Her calm demeanor took away any anxiety I had and my family has requested that she be the only hygienist we see.
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September 2023 by Toni Hansen
Everyone was so lovely. Ashley made me very comfortable and she’s really funny too so bonus.
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September 2023 by Don
On time, detailed explanation of the work involved. very personable I will see Cynthia again for my dental requirements.
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September 2023 by john zuback
Excellent environment and extremely pleasant experience, for both myself and our 2yr old’s first dentist experience. They were amazing with him, and he’s been talking about how much he loves the dentist since.
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September 2023 by meghan wiles
Dr. Cynthia and her team are top notch. Kind, compassionate, informative, collaborative, and thorough. I feel supported and well informed every step of the way!
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September 2023 by Stephen Bishop
It's not often I leave the dentist with a smile on my face. Cynthia and her team are polite professional and very caring. 5 star ?
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August 2023 by Some Guy
Dr.Cynthia single handedly lost 3 long term patients today . If you were used to the friendly professionalism of Steve michaluk, he has moved to crofton and I would suggest the drive out there . Did not feel welcomed or heard from the new dentist
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July 2023 by Spencer Warry
Dr.Cynthia single handedly lost 3 long term patients today . If you were used to the friendly professionalism of Steve michaluk, he has moved to crofton and I would suggest the drive out there . Did not feel welcomed or heard from the new dentist
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June 2023 by Gillian Foggitt
Dr Cynthia was an absolute pleasure and very informative to her every step.In future I would prefer to see her for my visits! Cannot say enough good things about her, What a breath of fresh air.
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June 2023 by Sailing Strathcona
I had a cross bite and underbite that I wanted treated. Stephen thought he could fix it with extractions…… he charged me 500 dollars to do a digital mock up that looked like garbage. What he should of done was refer me to see an orthodonist.He Was glad to take my money but that was a highly unprofessional experience. Your dentist should alway refer you to an orthodontist for bite correction.In the end, I got braces and double jaw surgery. Very pleased after getting proper professional care.
