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March 2023 by Emile JG
Much much better experience than my past big Corporate Bank. Friendly, very service oriented, helpful., Convenient...good online presence too .
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November 2022 by Jure Bozanic
Best bank ever
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August 2022 by sharon wilson
We had a wonderful experience at Vancity last week. We had an unusual situation and the staff, including the assistant manager, worked with us to find a creative solution that worked for us. We left feeling valued and grateful.
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June 2022 by Christine G
Always very helpful and knowledgeable. I really appreciate the high level of service I get here.
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November 2021 by Dawn Julien
We have banked here for many years. Great customer service team.
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September 2021 by Bryanne
Awesome service at this location! Switched here from a different bank and definitely made the right choice. Lisa, Gary, and Ellie are great!
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November 2020 by Brendan Hoffman
I have been a Vancity member for nearly 10 years. The few issues I have had with either of my personal or business accounts, they have always taken care of. Great customer service. Special thanks to Corinne Molnar, who has gone above and beyond multiple times for our business. Thank you all!!!
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November 2020 by Shaun Bremner
Absolute worst bank to put in control of your money.
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November 2020 by Clover Silva
Terrible customer service over the phone. Very rude and unpleasant to talk to.
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November 2019 by L H
Talk about a decline in service! I have been with Vancity Mission BC branch since 2007. I primarily use a no-fee free online chequing account from one of their competitors as why pay bank fees when you don't need to? I have kept my account open purely for the ability to direct transfer to my mom who still uses vancity for all day to day banking, I will be helping her switch this soon after this experience.
I noticed my debit card was expired. I rarely use my debit card as I use online banking and transfer funds to/from a no-fee bank account with an online only canadian bank. I thought great go in to bank, see an actual teller this will be nice easy & quick. I mean isn't that the point of wasting money on bank fees? the ability to go in and get good service from a human?
No I get some 35ish year old brunette who has zero personality & clearly doesn't care about her job or retaining accounts/clients. After waiting 10+ minutes well they turtle about with the senior citizens in front of me I get to counter and give the girl my expired debit card and my bcid.
After waiting a few mins shes still just silent staring at her screen.. I ask whats taking so long and she instantly got deffensive, "im doing my job computers are slow" "I see you have more than one card" I tell her I dont know where it is and she says she will cancel them both.... a few mins later shes still just going turtle speed.. I ask why its taking so long again and mention that if i was getting a replacement card from my online no fee bank, simply go to website, request card and they mail me one out.. why is this taking so long in branch... she gets frustrated and told me I could've done it online with vancity as well... Admitting that it would've been more simple for me to use an online service that talk to her useless self in branch..
At this point I say whatever just ask your damn questions, get me a new card or just cancel my account as I hardly use it and why would I when service is so poor and vancity charges bank fees.. might as well stick with my free alternative...
Another few mins pass and shes still just turtling along.. I ask whats going on and she says shes in process of closing my account...
No attempt to save/retain customer...nothing....still taking forever so I ask how long and she says I can leave If I want.... GLADLY....
Honestly anyone who still pays for this mediocre service really should consider one of the no-fee online banking options and never have to go in an deal with these useless tellers...
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November 2019 by dumb nuts
I was helped by a young man named Karan the other day, and I have to say he did an absolutely stellar job of resolving my issues for me. He was warm, polite, and solved my problems quickly.
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November 2019 by Heavy Dose
I used to take money out and not use my card because they charge me an arm and a leg, went there once and somebody asked me why i dont use my card, when i stated i didn't like being charged per transaction he insisted i use my card anyways because its more convenient. " you might as well use it " hed say. $1.25 per transaction minimun and it was 1.75 to see a teller about 7 months ago, i imagine its gone up
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November 2019 by M. Bando
Terrible customer service. worst bank ever. Been a member for 20 years yet they could care less about keeping their members. Constantly making mistakes and I'm left to call and chat to numerous people about the same issue. Not to mention online is always down. Leaving for a new bank!
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November 2018 by Martin Blumenfeld
I'm not sure if it's a small branch, or because they cycle through staff regularly, but it just seems like most staff are undertrained and aren't up on how all of the systems work. Or maybe there's just an issue with their internal systems. Whatever it is, we're now ready to switch banks. The latest issue was with sending a wire transfer, which took half an hour to complete, and then they overcharged us for a wire-transfer. They charged us the international rate, when it should have been the domestic rate for an in Canada charge. The worst was when they said they cancelled our line of credit, but then kept charging us the fees. It took four tries to get that thing closed.
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November 2018 by Jason Binder
Need more then one till open on a Friday what a joke
