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March 2024 by Dave Royson
They need to learn customer service
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November 2023 by Lee-Ann Lust
Boyd’s did a fantastic job for us! They were very accommodating and super helpful. Taylor, Sophie and Will were always pleasant and worked very hard to keep us posted and went out of their way to help us out. It is a difficult time for autobody shops as they are overwhelmed, however even under these circumstances they really tried their best. We did have to take the vehicle back for a correction, however they addressed it very quickly and were super accommodating with this. Thanks team!!Service: Body & Trim
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August 2023 by Jamie Gorrell
Friendly service, beautiful repair. Very happy customer. Thanks!
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July 2023 by Lucia Gorea
I had an ICBC claim with Boyd Autobody & Glass. The rental car was on time right to the shop. My Mazda 6 was ready a few days earlier than expected. The work was top notch and perfect.They did an amazing job Love how I also received a lifetime warranty as well. I am definitely recommending them to whomever needs body work on their vehicle. Thank you for the excellent service. The staff is very friendly and professional. Taylor, the shop manager, made sure that everything was OK, and that I was satisfied with the job. I'm giving them a 10 star review for excellence and customer service. :-)Lucia
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April 2023 by Wayne Scott
Best Workers ?
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March 2023 by Jo Reeves
Extremely helpful
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March 2023 by Fitz_Ave
Definitely recommend Boyd Autobody, they have great staff and excellent service!!!
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March 2023 by Duane Stone
Took car in for some repair work. Staff was very friendly and efficient. See how the repair comes out.Got car back. Repair was done very well. Never know it happened. They did it quickly so we were not without our car for very long.Only down side was they didn’t latch the hood down all the way so the wife drove home with the hood loose.
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March 2023 by Natalie Raffeiner
Everyone in the office side of things had a completely clueless air about them. They left my drivers licence in the machine, forgot they called me to bring my truck in, shredded my insurance papers accidentally and made me come back to bring them back in, and the estimator, Ron, insulted my truck. When confronted about it, and was told that it was discouraging and mean, he just leaned into it. Said he did it all the time. Because somehow insulting everyone’s vehicle makes it ok? They forgot they promised me a curtesy car, then the car they gave me was in horrible repair and made all my belongings stink of gasoline and I had to spend hours washing them. I will not be using this company again, thank god Toyota is getting accredited in a month. I should have waited. -The work the body shop did was sufficient. But they did leave my back tail light scratched up. I was just so fed up with them and needed my truck back so I left it. 0 stars.Services: Auto glass repair
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March 2023 by Kristy Leclerc
I had an ICBC claim and brought my Grand Caravan to Boyd's for repair. They were able to repair my vehicle in a timely manner with no hassle or complaint. My van is as good as new! The staff is friendly and helpful. Their communication was fantastic. I'm very pleased and recommend Boyd Autobody & Glass to anyone that needs their vehicle repaired.Service: Body & Trim
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March 2023 by Dalton Polyvas
The team member that took my call was pleasant and friendly. Ron stepped in to assist with my issue. He was proactive and detailed—no one missed a step. Everything was taken care of for me (towing, paper work, etc.) I would recommend Boyd Nanaimo, and will call again. Thanks!
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March 2023 by Brent Rushton
They did a great job on the repair and were very helpful throughout the job!Service: Body & Trim
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March 2023 by Nicole Hamilton
The staff made my experience so easy. I had been mis treated at another shop and when I went to Boyd the process of dealing with my hit and run was so simple. I couldn’t have asked for a better experience!Service: Body & Trim
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March 2023 by Cz 2001 Cacz
The lack of communication between me as a customer and them as the service was atrocious. If I didn't call to ask about the status of my vehicle they wouldn't have either and I wouldn't have known that it was getting delayed. They told me at the 2 week mark that it would be ready and when I called to confirm they said it would be another week. Again if I didn't call I wouldn't have known. Then week 3 rolls around and get my car, not very clean and have old broken parts in my truck (see picture). When I called to tell them that the guy seemed speechless and said that they can dispose of that for me if I can drop the parts off. I am sorry but shouldn't have one of your people check my whole car? Makes me wonder if anyone checked that the car was complete and safe to drive. Oh and not to mention that the rim was not replaced that was scratched but I told them I don't care I need my car but you would think that in the 3 weeks time they could've done that since they had time. I am so disappointed with this service.Service: Steering & suspension repair
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March 2022 by mike dubensky
I wish I could leave zero stars.I took my car there following an accident because they are ICBC approved and they replaced one of my headlights and returned the car.Then I got pulled over and ticketed for no headlights. It turns out they returned the car without working headlights.So I took it back, they looked at it and told me that; "the switch in the car could fail at any time" and then said; "all we did was put a new headlight in, the fact that It worked when you dropped it off and doesn't work now is nothing to do with us."And to top it all off the $150.00 Gerber pocket knife that is always in the console is no longer there. But apparently they don't know anything about that either.So if you want a broken car and to have your property stolen then by all means take your car here.
