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November 2023 by wes wolter
Great customer service in store, and the delivery guys Cole and Chris were very professional. I would highly recommend this store after our experience.
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November 2023 by Adam Finnik
Cody and Cole were absolute legends with the delivery! The driveway to our place is kinda crazy and they pushed it up a hill with smiles on their faces, unreal service! ??
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November 2023 by Bill Murphy
Fantastic service from start to finish. Trevor at Coast Appliances did an amazing job helping us choose the very best appliances suitable for our new home Level of knowledge and professionalism was 2nd to none and as promised by Trevor the delivery and setup by Cole and Cody from strongman Delivery Inc went perfect. The guys were so professional, courteous and knowledgeable. I couldn't be more happier and highly recommend Coast Appliances and strongman delivery.If I could give more stars I would. Thanks again
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November 2023 by Snazy *
Great Atmosphere!! showroom is amazing with all the products laid out nicely to see. The builder road sales guy Jason came out to the house and did measurements and checked over the house to ensure everything we picked would be the right appliances for each space. Thank-you Coast!!
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November 2023 by Vance Brothers Entertainment
Great Experience when going into Coast Appliances. Jason the builder rep was very helpful with our new home appliances and the Managers and Staff were very friendly and helpful through the whole process. A++ would definitely recommend.
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November 2023 by D Gilbert
We upgraded our old electric range to a pro dual fuel gas range, Trevor and Chris were great to deal with. Would highly recommend.
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September 2023 by Linda McKnight
I purchased new washer and dryer over the phone. I’ve dealt with Josep before and appreciate his knowledge of all appliances and ability to match our needs. Website has all the details of features but he could explain the benefits. Ended up buying the next level up. Electrolux with steam. Couldn’t be happier with the range of options and performance. Looking for things to wash!
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September 2023 by Doris Edwards
Overall easant experience, only drawback was having to wait a week for delivery of the new fridge, it had to come from victoria. Delivery was on time, even a little early. The guys managed to get old fridge out, it was wedged in tight, and then gave me some time to clean behind and the floor. Set up new fridge and took old one away. They were good guys.
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September 2023 by Smokey Cheeto
I had the absolute pleasure of speaking with Elissa over the phone at Coast Appliances, and I cannot express how impressed I am with the level of service she provided. Elissa is a shining example of what exceptional customer service should be, even through a remote interaction.From the moment Elissa answered the call, her professionalism and warmth shone through. She patiently listened to my needs and guided me through the entire process with expertise, even though we were not face-to-face. Her deep product knowledge was instrumental in helping me make an informed decision, and she left no question unanswered. I had to call her multiple times due to issues within our parent company and their approval process, and she was continually patient, kind, and helpful with every interaction. I had to request multiple documents and quotes from her, and she was just as kind, professional, and helpful, with every phone call.What truly sets Elissa apart is her unwavering kindness and genuine care for her customers, even over the phone. She went above and beyond to ensure that I had a seamless and enjoyable experience, taking the time to address my inquiries promptly and with a courteous demeanor.Elissa's dedication to excellence in customer service, even during remote interactions, should be commended. It is not every day that you encounter someone who embodies such a perfect blend of professionalism, expertise, and kindness, whether in person or on the phone.In my opinion, Elissa deserves recognition and appreciation for her exceptional contributions. I wholeheartedly recommend her for any accolades or rewards that her superiors may consider. Her commitment to providing top-notch service, whether in-store or over the phone, has undoubtedly earned her a special place in the hearts of customers like me. She is a true asset to Coast Appliances, and I hope her efforts are duly rewarded with a well-deserved raise.
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September 2023 by L. Wilson
Have been purchasing our appliances from Coast for over 18 years, since we moved to Nanaimo. I was dreading the whole process but was delighted with Elissa and the way she was able to coordinate the whole switch over for us. Glad we stayed with Coast for this set of appliances!
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July 2023 by Toby Kazeil
I visited Coast Appliance last week to inquire about some appliances. I was warmly greeted by a sales person Elissa. Elissa has exceptional customer service skills, product knowledge, and showed a genuine willingness to go above and beyond to meet the customer's needs. I consider my decision informed due to Elissa listening to what I needed. Elissa offered many suggestions and shared available promotions. I would recommend that anyone in the market for appliances to visit Coast Appliances and ask for Elissa.
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July 2023 by Shane Ballance
Great customer service and experience. My experience with Jason Vance was an easy and no pressure environment. He knew his product well and I had my product in a short period of time. I will most definitely refer anyone to him and the store. Cheers and thank you.
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July 2023 by I Bojczuk
What an awesome experience! Shopping for an appliance is often an exercise in frustration, but our trip to Coast was a very pleasant change. Lou wasn't a salesman, he was a tour guide. He took us through the vast array of refrigerators and never tried to push anything on us, instead just offered information and let us make our own decision. I would fully recommend that if you are looking for an appliance that you start at Coast. If the experience we had was an indication, you won't go anywhere else.Follow-up on the whole experience, delivery people showed up at the appropriate time, hustled the old dead machine out the door, brought in the new one and powered it up. Very efficient and friendly. Put protection on the floor and knew exactly what they had to do. Fridge is now running, hooked to water and ready to go. Thanks for the great service.
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July 2023 by Ange Frymire
Hallelujah! After an angry installer subcontracted by Coast Appliances on Nanaimo failed to finish an installation job, the end result was that Cody & Andrew from Strongman Delivery arrived prepared, in fantastic spirits and fixed the job in LESS THAN 5 minutes! Cody, you’re a breath of fresh air! Cody & Andrew, you’re consummate professionals in tending to my needs and explaining the ins and outs! Trevor from Coast Appliances, thanks greatly for understanding and making this happen! I’m beyond grateful when people like these 3 show up and tend to business with energy, a can-do attitude and resolve the problem so effortlessly! Thank you, thank you, thank you!!
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July 2023 by Todd Byrnes
First class shopping experience because of their knowledgable and professional staff. Krista was a pleasure to deal with and her service is what kept me as a customer. I have been shopping at Coast for 20 years and it's the place to go. The large home depot like stores don't have staff as knowledgable as Coast Appliances and this is what sets them apart from the competition. Service is the key! Thanks Krista.
