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December 2024 by Michael O'Malley
A typical Esdie Bauer store in a mall. While I was there, they had sales on that were the same as what is available on line. The difference is that I was able to try stuff on right there. I have bought on line and from Eddie Bauer stores so for most items, I know what size fits me best. I always check the Clearance section and have found some good deals there. The staff are always friendly and helpful.
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October 2024 by Donna Rennie
Thank you to Monique at the Woodgrove mall location for the warm and friendly customer service today! I appreciated your informative and non-pushy approach! That, and the quality of the product, is enough to make the sale.👍
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October 2024 by Tracy Gauthier
I was really impressed with the customer service I received today! I had an exchange to do that Carolyn helped me with. She went out of her way to ensure I left with a jacket that I’d be 100% happy with! Two other employees were in the store today & they were fantastic as well! Way to go Eddie Bauer team at Woodgrove Mall!
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September 2024 by Brett Crawford
The new Eddie Bauer. Over-priced and no guarantees or warranties.
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August 2024 by Johanne Roy
Always Great selections and I especially love the First Ascent line, Guide Pro pants, lined and not lined, shorts for female and men. My whole family finds the quality great, fit just perfect and so comfortable. The merino will socks are also a favorite in our family, even if it’s for lounging with our 2 poodles.
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April 2024 by Stew
Good quality clothing , not too impressed with the staff (attitude) poor quality .
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April 2024 by Toby L.
Never had ski gloves that ripped just after one season. Staff claim it is wear and tear even though this is obviously a quality issue. Rudely refused to help and said nothing can be done. Clothes are ok (only with sale) but stay away from their gear. Warranty is garbage.
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March 2024 by Remy Hagedorn
Pricey items but good quality. I only shop here when things are on sale, but sale prices are always very good! Great customer service too. The two ladies behind the till who helped me out were very friendly.
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December 2023 by Deekaranpreet Singh
Dont waste ur time guys
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December 2023 by Charanjit Kumar
Zero for customer service
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December 2023 by Mike Oliver
Recommend for quality
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December 2023 by Ms. Mehade
Excellent customer service
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November 2023 by Charlene Manner
If I could give this store and Eddie Bauer in general negative stars I would. I came in with my father-in-law who had just lost his wife a few days prior. He had not been shopping or been out of the house in a long time because he had been taking care of his sick wife. My father-in-law bought 4 pairs of pants and went to the till to pay. The cashier could not get one of the tills to work and had tried to charge both his credit card and debit card but apparently neither of them worked. She proceeded to go to another till and then that transaction was approved. My father-in-law confirmed with the cashier that the transaction had only gone through once not the three times that they had tried. She confirmed that it had gone through ok. We returned home to find that all three transactions had gone through and he had been charged $1600 for 4 pairs of pants!! Outrageous! So we phoned the store that same day and let them know what had happened. They were very apologetic and had to phone the district manager and talk to their accountant which seemed weird. Why couldn't they just do a refund? Long story short the accountant could not figure out how to do the refund because apparently they had a new system and didn't know how. According to Eddie Bauer there was nothing they could do about this and it was now our responsibility to contact the bank and report a duplicate payment. At this point we were very very unhappy. On top of grieving his wife he also had to deal with this it was almost unbearable. We phoned the bank and they told us it would take up to 30 business days for them to investigate the duplicate payments. Needless to say this has been a strain on him not only financially but mentally. We will never ever step foot into an Eddie Bauer again this was completely unacceptable. We didn't even get a call from the district manager to take responsibility for their mistake they didn't apologize or offer any other sort of compensation. Horrific experience.
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July 2023 by James Mules
They have shorts that are so durable and don't get ripped up very easily from skateboarding. Pricey but worth it!
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June 2023 by Google user
They have shorts that are so durable and don't get ripped up very easily from skateboarding. Pricey but worth it!
