Electronics in Nanaimo, BC

“I just wanted to say that I was in there today for quite a while. There wasn’t enough employees to help me and a lady in front of me. I am disabled on a cane that was pretty tough waiting. Definitely not the employee‘s fault! Finally saw somebody at a different desk and went there. His name was Graeham (… Hope I got his name, spelled right!)
He was super helpful right from the beginning. I had heard a bit of a kerfuffle when I was browsing, and I believe it was him having difficulty with another customer.
However when I got to him, he was clearly a little shaken because it would have just happened. I was completely impressed by his professionalism, kindness and helpfulness… He even went and got me a chair, cause I’ve been standing for so long and my legs were shaking. I got what I needed done, which was to restart my phone because it wasn’t working.
I just want his boss and everyone to know that he was a wonderful , kind human being to deal with… especially considering his previous customer. I hope they have more more employees to help in that department.
** personal opinion here… Graham needs to be paid more!!??!**
Thank you, Rutherford Mall for hiring him!! He really did make my really tough hard day so much better!!
Take care”

“I needed help with an issue I was having with my Samsung cell phone. The young gentleman who assisted me was able to figure out what the issue was and fixed my phone for me. I was very anxious when I walked in, as I had tried to fix the problem for 2 hours at home before I went into Best Buy Mobile for help. I came out feeling like a new person. I'm so grateful I chose this store to see if someone could help me. Thanks for your kindness.”

“London Drugs,650 Terminal Avenue,Nanaimo. Thank you William.B. in the Photo Department. Your attentiveness, professionalism, and a great attitude in your role, is an asset to your team and the example of great customer care and retention! The staff is making this store the best in our town! Always keep up this level of service! Highly recommended.”

“This has been my go-to 7-11 location for years--I can take the bus from my house, get off at 7-11, and then catch the bus back home.

Staff are always very helpful and friendly. Store is always very clean, the hot food is always fresh and they have a good selection of packaged foods with new options frequently.

As a bonus, the view is gorgeous if you cross the street and chill at the beach with your food or drink :)”

“I absolutely love this place. This is my 7-11 and I would say i frequent it 1-3 times in a day And they never make me feel weird about it they always offer a hello and a smile and a washroom key and some fresh food and good variety and just ❤️!! Thank you guys. ? You're in good hands and good company here:)”

“Outstanding Customer Service – Thank You Jacob & Jerry!
I want to share a huge thank you to Jacob at the Best Buy Nanaimo store for spending countless hours with me helping sort out a mix-up with my phone plan. From start to finish, Jacob went above and beyond, showing patience, kindness, and genuinely amazing customer service.
With the approval and support of Jerry, the store manager, they were able to accommodate me not just once, but twice with a phone solution. On top of that, I was pleasantly surprised with a $250 gift card, especially since my bill barely increased — something I truly did not expect.
I’ve purchased every one of my phones and electronics from Best Buy since I moved to the island in 2012, and experiences like this are exactly why I continue to shop there and recommend Best Buy to my friends.
Yes, you may have to wait in line sometimes, but my only advice would be to make the cell phone department larger, because the staff clearly work incredibly hard to help everyone.
Thank you again, Jacob and Jerry, and thank you Best Buy for consistently standing by your customers.
British Deb ??”

“The worker Amit at the 5th street 711 in Nanaimo bc is a very kind fair man we tried to get the night snack discount and the other workers refused to give us it while the promotion is available yet he stepped up and helped us with the order and they did not have the potato wedges available at the time he told us that it would be a 5min wait and during that time for our inconvenience he offered us a fountain drink which we kindly expected I'd like to see this man take up a manager's position or some kind of raise for his hospitality and kindness toward customers”

“Stop in occasionally to pick up lunch on the run. I've always found the staff pretty friendly. The hot chicken is great. The hotdogs and taquitos are not very tasty, and a little pricey in my opinion.
They still fill the spot for me when I'm too lazy to cook, and want something ready to eat.”