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February 2024 by Alison Strobl
I had such a great experience with Sunny at Island Home Furniture! He listened to my needs and helped me choose exceptional pieces (a beautiful loveseat and swivel chair) within my budget. I was in and out within 30 minutes and the furniture was delivered the next day! Thank you Sunny, Mindy and the rest of the team at Island Home Furniture, we are so happy with our purchases :)
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January 2024 by Fred Shelly
WORST CUSTOMER SERVICE.Sonny will not honour our waranty. He avoids calls, will not return calls, messages or emails.We purchased a leather sofa and love seat recliner set and spent several thousand dollars.Within weeks of receiving our couch, the reclining mechanisms had obvious problems. After several attempts and Sonnys aggressive conversation, he sent out a technician. He then argued the technician said the couches were fine, but then backpetalled and said it was a delivery person and not a tech he sent us. He then told us the company would not honour the warranty, but he would repair it for us "once only". Finally the couches were picked up for warranty work. 2 weeks later they are returned and are worse than when they were sent in.To date, we have no resolution, no warranty repair, no replacement and no refund.I can see by many other reviews that this seems to be common practice in this store and with Sonny.I would NOT recommend spending your money at this store.
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November 2023 by Eddieme
I would like to provide a raving review about this company but I simply cannot. We bought a Restwell mattress from them and it failed. After trying to work with Sunny about getting warranty on it, he said "there is nothing else he can do". He basically asked me to stop bothering him. Today I just received a call from Restwell about the inquiry sent in from Sunny last month. I said I had to deal with it myself and got rid of it. So Sunny took 9 months to contact Restwell and Restwell took another month to call me. I cannot believe the incompetence of both companies..
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August 2023 by Catherine Sander
Ordered custom made furniture. It was not as described. Had threads hanging off the bottom and when i commented on this i was told to just cut them off. There were delays, great service when they take your money. Not friendly when you raise concerns
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March 2023 by William Huhn
A pleasant experience all around.A decent selection of mid range priced furnishings. No pressure to buy and found the sofa that was perfect for the office.A modest delivery charge was appreciated and the delivery guys were courteous and professional.
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March 2023 by 寅飞葛
The staffs here are very enthusiastic! I really appreciate sunny and mike form their helps!
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November 2022 by Marilyn Harvey
We recently moved from Alberta to BC & ordered our bed/ mattresses / frame from Island Home Furniture. As we were trying to coordinate our bedroom area rug to arrive before the bed, Mike & Sonny extended the use of their warehouse to hold & deliver after the carpet arrived. This was 2 months of storage which was amazing. They even offered to come out & set up the mattresses while we waited on the custom made Canadian Palliser bed.We finally had all installed this past Saturday & I cannot say enough about the installation experience & team, Mike & Matt. True professionals who quietly took their time building the Tempurpedic Split automated bed frame. Ensuring all was working & adjusting to perfection.I highly recommend Island Home Furniture.Marilyn & Don
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October 2022 by Ruby K
Island home furniture is the best furniture store out there! With a big thank you to Mike, he helped bring our whole vision to life. Exceptional customer service, very friendly and helpful. From sharing a few ideas we had, Mike helped customize 3 different couches for 3 different rooms for us. Most effortless and easy process and incredibly happy with the products. Would definitely recommend Island Home Furniture to everyone I know.
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September 2022 by ruby saini
Island home furniture is the best furniture store out there! With a big thank you to Mike, he helped bring our whole vision to life. Exceptional customer service, very friendly and helpful. From sharing a few ideas we had, Mike helped customize 3 different couches for 3 different rooms for us. Most effortless and easy process and incredibly happy with the products. Would definitely recommend Island Home Furniture to everyone I know.
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June 2022 by Roxanne Savage
I have been incredibly disappointed in Island Home Furniture. For two years I have been dealing with them trying to get a resolution to them delivering a broken recliner chair.2 whole years without a replacement, any offer of solution or even a refund. I have been patient and tried to work with the staff but they have continuously served up empty promises claiming they were delivering a new chair, then backtracking on their word. I have tried calling, going into the store and emailing various members of staff just to be given the run around time and time again.I would highly advise against ever purchasing anything from them. They have been beyond shady and two years later I am still without a working recliner chair that was delivered broken.DO NOT BUY FROM THEM!
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May 2022 by Hanna Van De Ven
Friendly until you need actual customer service. I ordered a chair and was told it would be 6 weeks...after 2 months I called them to ask where it was and they didn't know saying "we will look into it" and call you back. Two days later I called and left a message. Another two days go by and I finally had a return call. They said it may be another 2 weeks but they were unsure because they don't do the manufacturing only the sales. Poor communication and poor customer service. What was suppose to be 6 weeks ended up being 3 months.
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April 2022 by Leanne B.
If I could give this store a zero I would. Do not purchase off their floor. We bought a couch and love seat. They were very helpful and friendly. When it was delivered we mentioned a odor and called the store. They dismissed our concern saying it was probably from the plastic wrap they use for delivery. After a couple days the smell did not leave and we decided to give it a good vacuum and try a mild vinager spray. When we were vacuuming we pulled out wrappers and vacuumed up crumbs. Clearly this couch had been used hence the smell (which was not a new furniture smell) when we called them we were abruptly dismissed. We were told that it was impossible. We called again and asked for it to be cleaned. Again we were dismissed and told that it had been in our possession for over a week and it was not their responsibility. We decided to let it go because some things are not worth arguing over. Just a warning to anyone buying here, make sure you check before buying
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March 2022 by Wilfred K
BEST FURNITURE AND MATTRESS STORE IN NANAIMO!!The owner is really nice and helped us choose a high quality mattress for a decent price. We went to all the mattress stores in town and they had the best high quality options for the best prices.We have since also bought a dining table and chairs, as well as a custom swivel chair and are very very happy with everything. Even the delivery guys are fantastic!
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December 2021 by Geoff Schmidt
Sunny was amazing! Top marks for friendly and informative service. The selection was very good, and many options were given once our needs were understood. Great quality pieces with some stellar deals mean we will be back soon!
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December 2021 by Wayne Brownhill
Wow What a great team in CR Sukhi Dean and the delivery crew They opened at 8:15 for us and delivered a freezer by 9:15 to save our food after our upright bit the basket Service 10/10 again. A real leader in customer satisfaction above and beyond
