Jewelry Stores in Nanaimo, BC

“EDIT - The owner of the business reached out to me and was extremely sincere and genuinely apologetic about the whole situation.

In the past, I have had amazing experiences with this business, but today has left me very unsatisfied. I had dropped off my ring a week ago, and discussed with an employee that there was a crack on the band. They notified me that since the crack is along the engraving, they wouldn’t be able to guarantee that the engraving would make it through the repair process. Through discussion, I agreed that it was okay that I lost the engraving, as long as the crack was repaired. They then gave me a recommendation on where I could get that exact engraving done elsewhere. When I dropped my ring off, I was fully aware and ready for the engraving on the band to no longer be there. I called a few times today to see if my ring was ready, but was met with their voicemail every time. I got a call back from a female employee, who told me it wasn’t quite ready and just needed a polish, but that could be done today and I could pick up my ring before 5pm. When I agreed, the persons tone on the phone changed and she just said “Oh, Okay” and hung up. This left me surprised but I drove into Nanaimo to get my ring anyways. When I got to the counter, the female employee (red hair) said it wasn’t ready and still needed to be polished. The other gentleman very nicely asked if I could go around the mall for 10 minutes and come back once it was done. (he was very helpful and complimented me on my ring multiple times) I raised to attention that I wasn’t fully satisfied with the repair job, as you could still see the welds where the crack was, and that I was under the impression the engraving would be gone and the ring would look fully repaired. The female employee then grabbed the ticket and told me to read what it said, as they were instructed to attempt to save the engraving if possible. I was extremely taken back by her tone, eye rolling and laughing at me, as I was very calm during all this, just unsatisfied with the repair on my very expensive ring. The male employees fixed the ring immediately and I assumed it was problem solved, but the female employee continued to turn around and make comments she assumed I couldn’t hear, and continue to act snarky and very rude. This could have been a very simple interaction as the issue itself was solved very quickly, but the woman working has really left a bad taste in my mouth, as I really don’t appreciate being spoken down to, and mocked.”

“Vicki and Shabar at the Woodgrove location were absolutely fantastic to work with, they helped my husband find a matching anniversary band, they calmed him down, great people!!”

“Fantastic service and knowledgeable staff - I would recommend this store for anyone looking for jewelry (some very rare and vintage stuff you won’t find elsewhere)”

“this shop is sooooooo cool, filled with all sorts of fascinating little trinkets. i could spend all day looking at this stuff! the staff is so helpful too. there’s a lot going on, but i think it’s still well curated. there is a distinctive vibe to the place, and every item plays its part in adding to the ambiance. i ended up picking up two little teacups and a set of postcards.”

“We had an amazing experience with Jasmine at Paris Jewellers In Nanaimo at Woodgrove Mall! She was incredibly kind, helpful, and never pushy. We were very indecisive, but she listened patiently to all of our needs. Even when we ultimately decided to cancel our order to have our unique rings custom-made back home in Germany, she was completely understanding and professional. Exceptional customer service like Jasmine's is rare, and we highly recommend asking for her!”

“I'm visiting from out of town and I did some research and found this place to have the best reviews. Now I know why, I came in to have my Hawaiian wooden band watch repaired because the battery went dead. Sunny had it fixed in less than 30 minutes. When I came back I showed him my red Ferrari watch with a broken rubber band piece. Sunny went back into his office and had the piece my watch needed!! I am extremely impressed with his friendliness and generosity and pricing ?. If I could leave 6 STARS ⭐ ⭐ ⭐ ⭐ ⭐ ⭐,,, I would.”

“I can honestly say I have never dealt with such amazing customer service at any other store! I ordered an item that unfortunately was out of stock to pickup in store. Mandy from the warehouse was able to track down the item at a different location and have all my items sent to me and honoured the discount that was in place when I had originally ordered the items. I've always loved coming to this store and now so even more. Thank you so much again, Mandy for being so lovely!! <3 You made my whole week!”

“Everyone at this location is very friendly and helpful! Ben, I believe he’s the assistant manager there. I’ve been dealing with him for many years now, every interaction we had is very pleasant. Thank you Michael Hill Nanaimo”