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January 2024 by Michael Munro
Nice selection, good service and an effective ordering in system.
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October 2023 by Brenda Rachel Teichroeb
I was helped immediately by a salesman when I entered the store. He found my size and when I tried on the first Ladies Asher Platform Slip On Sneaker, it was as if it was made for my foot. I tried on the other one and it, too, fit my foot and was so comfortable. I wanted to try on a pair in a different colour and when I did, they felt like I was stepping into a pair of comfortable slippers or sneakers I had worn for a long time. I purchased them right away and was in and out of the store in 10 minutes. The female cashier was lovely at check-out. Thank you, SoftMoc, for making this experience of sneaker shopping so enjoyable for me.
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October 2023 by Sauce Fathers
Took 10 minutes to have someone come out from the back, the front of the store was completely empty. I could hear employees in the back laughing EXTREMELY loudly, as well as the smell of vape juice emanating from the back. if that wasn’t damming enough, the employees were again EXTREMELY loud in the back, spending their time at work talking about their vapes! Very unprofessional. I came to buy a pair of Birks so I hope they know they lost a $200+ customer.Will not be returning, at no point whatsoever have I experienced such lack of customer service. If I had to guess everyone that works there has to be under 18 due to their lack of maturity and ability to take their job seriously.
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October 2023 by Sunny Mizushima
Nice selection. Staff are helpful without being to pushy.
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September 2023 by Grace Pedde
The staff member that helped my son and I went above and beyond for us. My son wears a size 13 mens, and it is a struggle to find shoes that fit him comfortably, his feet are wide too. The young man that helped us was knowledgeable, friendly, and made sure that my son was happy with our purchase.
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August 2023 by Lou-Anne Heddle
My 1st time in this store to return an Amazon Soft Moc purchase. The staff that I dealt with there were friendly, happy and provided great customer service. I left with a different pair of Dr. Martens. Thanks for all your help.
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June 2023 by felicia kent
friendly and helpful staff, they usually have good prices too
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May 2023 by T
Great service, they made sure I was able to find the shoes I was looking for and in the right size. Great place to go if you want to try the shoes on first.
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April 2023 by Mike Oliver
Nice store with lots of selectionQuite a surprise actually as I haven't been in it yet. Prices are good. I hit a sale for my Sketchers. Sales staff were good and it was busy. No complaints. I would shop there again.
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April 2023 by Glen Turgeon
Service wasn't good that day went in the girl got my shoe then she walk away so I left poor service
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April 2023 by Lori Antunovic
Horrible service as no staff. Couldn't wait any longer to try to find someone to help me.
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November 2022 by Ed Findlay
I had nothing but a good experience here. Not only did they ship the shoes I wanted right to the store but I got a good discount on another pare. Love the shoes and the people there help me even though they were busy.
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July 2022 by Zoe Brown
Hailey is a awesome employee with great knowledge on the products, made my day talking to her he was helpful and cool !
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July 2022 by CHL
such an awesome store! love the staff
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July 2022 by Olga Rubin
Staff is wonderful, whatever you need they will help you out.
