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March 2024 by gayle graham
Our experience in dealing with Trail Appliances was excellent from our sales person to the delivery people. Very personable and professional. Would definitely buy from Trail in the future.
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March 2024 by MeloRyan
We just bought a new dishwasher from Joe at Trail Appliances today. I must say Joe has an incredible breadth of knowledge and not only that, he is a super nice guy! This was the most pain-free buying experience we've ever encountered. I mean it, it was actually a pleasure to part with our money. They also had a promotion this time that offered us shipping and a free extended warranty. It just doesn't get any better than that!
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March 2024 by Douglas Hill
Earlier this week our fridge broke down and a repairman determined that we needed a new fridge. A visit to Trail’s website and a quick call to Reade at Trail Appliances in Nanaimo had us quickly on our way to a new fridge. The fridge was delivered and setup today - less than 2 days after our initial contact with Reade! The delivery was seamless - from an email notification, to a link to track the delivery, to moving it through our home carefully on runners to the actual setup. The guys were courteous, careful and quick. Reade is knowledgeable, super helpful and clearly understood our need for a fridge - quickly. This has been our best experience shopping for a major appliance. Trail will definitely be on our list for our future appliance needs.
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March 2024 by John Sandiford
Lakesh Lal was our sales person and indeed was a complete product specialist as his detailed knowledge was very important to us in choosing both our Bosch Compact Heat Pump Dryer and Washer but also our Zephyr Brisas Beverage Cooler. Lakesh provided us with his undivided attention and friendly advice throughout the whole buying experience and we would not hesitate to recommend Lakesh and Trail Appliances to all our friends and family. John and Teresa Sandiford, Nanoose Bay.
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March 2024 by David Wilson
I went to look for a new oven and I was so impressed by the salesman Lakesh.His knowledge of the every oven was very helpful.The prices were reasonable.I never had a better experience as customer.Highly recommend!
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March 2024 by mya hennigar
i had a great experience at this store , the staff are wonderfuli would like to thank Lakesh for helping me pick out new appliances that met my needs and gave me a great price overall a good place to get your new appliances i would also like to thank Asad and Jordan on the delivery team and would recommend trail appliances to everyone .
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March 2024 by Dylan Benson
Our washing machine broke. We went to several places, but even though Trail was a few hundred dollars more expensive, we had told them we have no handyman skills so we didn’t want to be buying parts or having anything to do with the installation, we just wanted to pay for the new washer and dryer and have it installed, and Trail assured us it would be hassle free. On the day of delivery, the delivery drivers told us they couldn’t install the washer, due to a drainage pipe they aren’t allowed to touch due company policy. They said we would have to hire our own plumber, and they wouldn’t install it. Having paid for an installed washer and dryer and not receiving it, we declined delivery and will never shop there again.
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March 2024 by Mariko Vee
Wasted weeks waiting for appliances that wouldn't work for us. Excuses galore, ended up with a full refund and will never shop here again.
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March 2024 by Colleen H
We're very pleased with our recent experience buying our washer/dryer at Trail in Nanaimo. The sales associates (Lakesh and Shane) were very knowledgeable, and when our appliance arrived slightly damaged, they and the store manager (Amit) worked hard to ensure our satisfaction with a replacement. We are also very happy with our previous purchases of fridge, dishwasher, and induction stove from Trail. I'd recommend this store to anyone shopping for appliances.
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March 2024 by Dylan Benson
Our washing machine broke. We went to several places, but even though Trail was a few hundred dollars more expensive, we had told them we have no handyman skills so we didn’t want to be buying parts or having anything to do with the installation, we just wanted to pay for the new washer and dryer and have it installed, and Trail assured us it would be hassle free. On the day of delivery, the delivery drivers told us they couldn’t install the washer, due to a drainage pipe they aren’t allowed to touch due company policy. They said we would have to hire our own plumber, and they wouldn’t install it. Having paid for an installed washer and dryer and not receiving it, we declined delivery and will never shop there again.
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March 2024 by Courtney Hik
We recently bought an indiction range from trail. Lakesh was great to deal with. He was friendly made the whole process really easy, and we feel like we got a great deal. All around great experience.
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March 2024 by Chris Nagle
Our brand new Electrolux dryer stopped working in the first week of ownership. While the staff was quite friendly, none were able to solve the problem of getting a working dryer expediently. There is still no resolve. Next time I’ll purchase from Costco where the return policy is much more generous and easier to deal with should problems arise.
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February 2024 by kim borzelli
Excellent experience dealing in person at the showroom , numerous sales people were professional, knowledgeable, friendly, and made me feel like a valued customer
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February 2024 by Danni Kapek
Lovely new range, salesman, Shyam, was understanding, patient and knowledgeable. Delivery was first rate! Martin and Jordan were helpful, professional, kind and friendly. Can't say enough good about them all.
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February 2024 by Grant Mcleod
My issue is with Coast not Trail Appliances
