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October 2024 by Tima
As I am looking for a car now, and after visiting more than one dealership, I can tell that my visit today to Hyundai was much more comfortable and stress-free experience. Daniel was straightforward and professional, only providing the necessary information and asking relevant questions. The straightforward, no-pressure approach, allows customers to focus on the car and make decisions without feeling overwhelmed or manipulated. I left feeling well-informed without any unnecessary stress. I highly recommend this dealership if you're looking for a stress-free car-buying experience
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October 2024 by Brittany Ritter
After having an absolute lemon Sante Fe they did not sell to me, they went above and beyond helping me with the repairs. And eventually getting me out of that vehicle and into something much better.
I am forever grateful for the service staff there.
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September 2024 by Ed Faber
If I could give this dealership 6 stars, I would of. The service department went above and beyond my expectations to say the least. After dealing with our local Victoria Hyundai dealership for a few years, I decided to Google reviews for best rated Hyundai Dealership on Vancouver Island and Wheaton Hyundai Nanaimo came up right away. I initially tried to book my car at our local Victoria dealership, it took a few tries to get through as they never answer the phone or return left messages, but I eventually got through. I was quoted that the job would most likely take a full day to complete and I wouldn't be able to get it in for 2 months, I told them I would pass and try another Hyundai dealership. For a good laugh, colleagues of mine and I would always exchange each others horror stories whenever we had to get our vehicles serviced there.
After researching online, I instead called Wheaton Hyundai Nanaimo and they answered my call right away and and were very helpful after I explained to them my situation. I was able to book my car in for the following Saturday.... amazing.
The following Saturday I showed up to Wheaton Hyundai and pulled into their stunning brand new facility. I had the pleasure of being greeted by Scott, a service advisor there. Scott spent some time with me going over things as he already knew everything pertaining to my appointment, even before I checked in.
I expected it to take the majority of the day after what the Victoria dealership informed me, surprisingly within the hour they already had everything repaired and ready to go. Scott was generous enough to give me a special rate as I was dealing with an insurance claim...the discount was totally unexpected.
I can't thank Wheaton Hyundai Nanaimo and their service team enough for the amazing service I received. It is definitely worth the 90 minute drive to Nanaimo to have your vehicle serviced by them, if only we had a Wheaton Hyundai dealership here on the south island, what a difference that would make. If there is anyone on the island that needs their Hyundai serviced, I would 100% recommend Wheaton Hyundai Nanaimo.....worth the drive!
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September 2024 by Hamed Habibi
100% the best Hyundai dealership on Vancouver Island.
Janine is amazing in explaining the numbers and risks, John (Ferg) is a super chill and stress-free salesman. He's always available with great energy.
JJ will give you the deal you're looking for.
I shopped around in the mainland too, this location will go above and beyond to make sure you're their happy customer.
Upstairs has a much better coffee machine!
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September 2024 by B-Dawg
The service department was friendly and helpful in answering the questions I had!
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August 2024 by Ben Lake
David is the ginger Jesus we all need.
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August 2024 by Ai Daculug
Never coming back here.
Husband brought my car for service, paid almost couple grand(‘coz they did the brakes too) about to drive back home, and odometer not working so he came back to the dealership, and there you go another couple hundred for a sparked plugs. Expensive and not even worth your time. They are lucky my husband is very nice and just let all these happened like nothing and paid whatever they ask.
Honestly, i just go here because it’s my car’s brand over the years! but i never feel welcome on this branch, probably because of the very awkward scenario happened before where we are scheduled for service, i came in, and have told me “no you are not schedule” the way the guy had said not even feel sorry for their messed up, i wasn’t treated nicely and just told me to come back another time, like they didn’t respect all my time to come down to their branch. Customer Service and to the mechanics who did my car???? (Very not impressed) NEVER COMING BACK
[Re-posting my review: spend too much money on this branch for 6years! and not a single apology from the owner or whoever is concerns]
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August 2024 by Wagnarock (Dimitalus)
Great dealership! Bought my car in 2019 from them and still get it serviced there.
New location is very nice.
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August 2024 by Connar Godley
10/10 would recommend Josh L a million times over! A phenomenal genuine guy that will definitely take care of you.
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August 2024 by Kay LwC
Five stars all around. Very clean and organized salesroom, facility, and lot, professional support staff, great experience with our salesman Danny W. Danny respected our wishes in our search for a car, gave us our options, was kind and funny. Best wishes for you, Danny in your career. Many salespersons can learn from you.
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August 2024 by Kathryn Babiski
Be sure to ask the service department if there are any service memos in regards to your vehicle before getting any service done to your vehicle. the response to this review is untrue and completely unsatisfactory. It clearly states on the service memo that this work should be done for any effected vehicle brought into a dealership for any reason. This dealership service department refuses to service my vehicle under the service memo T9E posted by Hyundai Canada. The service will cost approximately $1,000 after taxes and I had to go to another dealership to get it done and paid for by Hyundai Canada. This is a major inconvenience for me but it's worth it so I never have to walk into this dealership again.
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July 2024 by Phoebe Paolino
Absolutely wonderful service! everyone here is so accommodating, understanding and professional! Special thanks to Josh, Jeanine and Amy. We’ll definitely be recommending this dealership to everyone :)
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July 2024 by Lynn Brooks
I didn’t get the name of the service guy when I got there at 8:30 am but he was awesome answered all my questions and made me feel well taken care of I definitely was in good hands
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June 2024 by Taegan Mullaly
Great service! Mackenzie at the service desk is very friendly and helpful. I will be taking my vehicle here for regular service appointments going forward due to the great experience I had.
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June 2024 by Robert Filuk
Bought a Tucson Hybrid and had great experience
