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September 2025 by Dave Adams
Very friendly, happy, and helpful staff!
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August 2025 by Dan Willick
Very happy with the service department. Friendly and lotsa good information.
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June 2025 by Ivan Tutton
Great service and awesome staff thanks for all the help with my truck
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April 2025 by Ian Raven
The customer service at Nelson Chrysler is such that David in sales and Troy the bossman made me feel as if I was on the team. They are genuine and patient and friendly. David has tonnes of experience and it shows and he is trustworthy. Troy proved creative and very understanding of my unique needs. Without a doubt he went above and beyond to make this process as easy as possible for me. If you're ever in Nelson BC and you're thinking of getting a different vehicle or just wish to learn about these new vehicles I suggest you stop in and say hi. The whole team is very welcomeing and the coffee is good.
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November 2024 by Martin Anthony
Such wonderful service and staff. They are the best! Highly recommend them for your next automobile purchase!
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August 2024 by Katherine Julie Vanderzwaag
Extremely over priced service. Items said to have been checked had obviously NOT been checked.
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June 2024 by James Mason
June 18, 2024; First NEW Generation 2025 RAM with the Hurricane I6 TWIN TURBO 420HP, 468 lb-Ft of TORQUE has arrived!! Under new Ownership and Management, come over to SMP Nelson Chrysler for the easy and fun way to make a purchase combined with an exceptional vehicle ownership experience. Your new Sales Manager, James Mason
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June 2024 by Kelson Mc
Riley helped me out in a time of need. He is very polite and a knowledgeable mechanic!
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May 2024 by Gary Walters196
Very pleasant folks.
Easy to talk to, and helpful.
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January 2024 by tyler durden
Dealing with this place has been the worst experience I've ever had with any business. Brought my car in for repair as it had a misfire. After 12 hours ($2,100!!) of diagnostic work, all they had to tell me was that I needed a new engine, but couldn't tell me why. I didn't believe it couldn't be fixed as it ran well besides the misfire, didn't use oil, the oil was clean, power and fuel economy was the same.....So I took it home. It had developed a massive oil leak while they had it that it didn't have before, so, because I hadn't learned my lesson yet, took it back to them. They said it needed an oil cooler, common problem. I told them to go ahead, another $1,000 bucks later, the leak is fixed. Go pick it up, I drive it for 5 seconds and another check engine code pops up. And the transmission won't shift properly. The code says low oil pressure and the transmission is in limp mode to protect the engine by not down shifting. They get back to me a week later, tell me to bring it in. I thought the new oil pressure sensor that came with the cooler was faulty. They did another couple hours of diagnostic work, told me it needed a new engine. But couldn't tell me why. And didn't try to change the sensor. So I drive it home, the oil pressure reading became totally erratic and went to 0 psi. Oil light comes on. I call up the oil temp, it's normal. I drive home, 35 minutes on the highway, with no indicated oil pressure. It runs fine. The temperature doesn't budge. Idling in my driveway, it's purring. When I go back and tell them this in person, I again suggest that maybe the sensor isn't any good. They tell me that they believe the sensor was correct and that I didn't have any pressure. I repeated how I drove for over half an hour at highway speeds, which would be impossible if that were the case. And they did nothing. Offered nothing. Insisted that I drove home with no oil pressure. So I left, and in the next few days changed the sensor myself, and voila, oil pressure was back. Call them back, explain how I replaced the sensor and oil pressure indication had returned. They seemed slightly embarrassed, and even went so far as to act as though they wanted to help me now.They never did help me.After seven months and no progress with Nelson Chrysler, I sold the car, to a friend, for $2,000. I had already bought another vehicle for my wife in the meantime since we couldn't drive the Dodge in the state it was left to us by Nelson Chrysler. The transmission was still in limp mode from a low oil pressure code. My friend fixed everything for $1,000 plus his time. When he opened up the engine to examine the rockers and lifters, the same components the dealership spent 12 hours diagnosing, he immediately saw that cylinder 3 had a bad rocker - it was obvious. This was also the cylinder that had the initial misfire that brought me to Nelson in the first place. He also noticed a loose oil galley bolt that had backed out almost to the point where it was going to fall into the engine. These are both well known issues with these engines. He tightened all the oil galley bolts, and replaced all the rockers and lifters by watching a video on YouTube. The oil pressure issue was solved when he replaced the brand new oil cooler (that Nelson just charged me $1,000 for) with an upgraded aftermarket unit. The one they put in WAS the problem. He's put 15,000 kms on it since then, with no check engine lights and no issues. Him and his wife love it. Not bad for a "blown" motor that Nelson quoted me $9,000 to replace. But generously offered to take it on trade....Do not trust these people. Don't let them touch your vehicle.
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January 2024 by Evan Phelan
I was present to witness them misdiagnose my brother's properly maintained and babied 2013 Dodge. They told us it needed a new engine and pressured him to trade it in multiple times. Faulty diagnostic was $2300, we fixed it on our own for under $1000. This place is criminal.The Parts dept are good guys.
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November 2023 by AT P
I would not recommend this dealership to anyone!My Husband went into this shady dealership to buy our family a 2011 Dodge ram outdoorsmen in Forest Green that he found online for $8000.When he got to nelson after travelling by bus from Trail they told him it would be over $15000 with their documentation fees plus taxes on top of that. That's outrageous for a truck that is not in great shape. They tried to get him to buy new instead. What is wrong with this world and how is this acceptable!Do not support this place!
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August 2023 by Laura Hayes
Awesome staff, super quick and professional! They got me set up in a new-to-me Mercedes for an amazing price! Love them for parts for my other vehicles as well. Best place to buy a new vehicle!
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July 2023 by Jamie Tulloch
Very friendly and hardworking staff! Great experience!
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July 2023 by Dave GMC
New owners are hounding the public on vehicles to trade in. I have a truck that not only wasn’t purchased through Chrysler but was written off 3 years ago in an accident. How they found out that I was the owner is beyond me but get your facts straight, do your research, and don’t go digging in to other peoples lives to make a quick buck. Either go back to wherever it is you came from or learn that people in a smaller town will trade their vehicles in when they feel they need or want to. This would only let me post my review if I gave at least one star, but it is clearly 0 of 5 stars for them, and I don’t ever post reviews on google, but this is my first one and is warranted. Take some advice, let Brad sell and take care of that part. At least he’s honest and a good guy. He could make that place run 100 times better then you ever could.
