-
February 2024 by D W
filed my taxes here for my 2022 taxes. just got reassessed and now i owe an extra $500. not sure how hard it is to enter numbers from a piece of paper into a computer but you best believe i’m going to do it myself with turbo tax this year lol there was also an amendment that never got followed up with the person that filed my taxes. so basically i paid $100 for nothing rip
-
February 2024 by Addy Abdurahman
I've read through most of the reviews here and they all seem to have the same issue with the owner Ruddens. Unfortunately, my experience was far from satisfactory due to the evident lack of communication and effort on their part.From the outset, it was challenging to get a clear response from the team. Emails went unanswered, and phone calls often went to voicemail with delayed callbacks. This lack of responsiveness created frustration and left me feeling undervalued as a customer.Moreover, the overall effort put forth by the company was notably lacking. Deliverables were delayed without prior notice, and when they were eventually provided, the quality was subpar. It seemed like there was a disconnect between the promises made during the initial discussions and the actual execution of the project.I strongly urge Liberty Tax to reevaluate their communication processes and commitment to delivering high-quality service. Clear, transparent communication and genuine effort are essential for any successful business, and addressing these issues would undoubtedly improve the overall customer satisfaction.
-
December 2023 by Jordan Yu
Unprofessional. I've worked directly with the owner and he will not respond to your messages timely. No sense of care for your needs or support. You're better off going to H and R.
-
December 2023 by Megha M
Awesome service! Thank you Bryan ?
-
June 2023 by Victor Deol
Worked with Ruddens and was pleased with his service. He got it done in a timely manner and answered all my questions. I would recommend them to friends.
-
April 2023 by Ma
We have been going back to Liberty Tax New West for the last 5 years. The attention to detail is phenomenon and took the time to explain. They also have caught things that we would have missed. We will be back next year!! Thank you
-
April 2023 by Brandee Y
Came in to do my taxes. Was best service I've ever had. Got in right away the gentleman name was Byron really knowledgeable and polite that filed my taxes. I will be coming back next year forsure!!!!
-
April 2023 by Eddie
I worked with Ruddens, the owner, and he has taken several weeks to partially complete a task that he mentioned should only take a couple days. For several weeks I leave messages for them to call me back and give me an update and they never respond. Very unprofessional.
-
April 2023 by Jennifer Trachtenberg
Prompt, accurate and thorough service--highly recommneded! I'll be back! Thanks, Libery Tax in New West!
-
August 2022 by Dave Hickey
At first Rimzan was very good and he answered questions simply and straight-forwardly, and was a great asset, however when CRA queried my return Rimzan didn’t notify me nor reply to CRA. Fortunately CRA took the trouble to contact me directly several months later. From that point CRA was very accommodating but Rimzan missed on his promises at least five times and I had to prod other staff to help retrieve the relatively minor information which CRA was needing. But it was stressful for about a month and Rimzan seemed to have abandoned all his previously demonstrated loyalty. My recommendation is: stay away.
-
April 2022 by Yogita Grover
Rimzan did my taxes. He is super knowledgeable, quick, responsive and timely. Very happy I reached out to this location for my tax prep. Highly recommend their services!
-
April 2022 by Aminat E
Chiranthi Thilakurathne is the sweetest lady; she answered all my questions. She was extremely patient with me. Definitely recommend this place.
-
April 2022 by Peter Marshall
No hesitation very strongly recommending this Liberty Tax Service for your Income Tax Return filing. Consummate professionals at what they do; Fast, Accurate, knowledgable, very reasonable price; wonderfully pleasant to deal with. My second year using them - they were that good - I came back. Do yourself a favour - at least try them, I guarantee you'll be back next year again! Peter Marshall
-
March 2022 by Camille Vernet
I had a great experience with Rubini doing corporate taxes. She made everything easy. We've also done our personal taxes many year in a row and they give quick and good services.
-
March 2022 by Devin Taylor
Had 5 years worth of procrastination filed in about half an hour. Chiranthi was my tax preparer & was very thorough, worked efficiently and was friendly. Will be back next year
