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December 2023 by Mary Anne S.
Very poor customer service at pharmacy, a young man kept picking up the phone and hung up on us 3x after asking for information as he seemed to be getting impatient. My partner was in so much pain this morning waiting for his prescription and we wanted to know if/when it was ready - he replied saying "I don't know" and hung up on us without even asking what medication we were asking about and did not even get our full info. This is absolute poor customer service. I work in healthcare and no matter how busy it gets this is not the way people should ever be treated.
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November 2023 by Ken burgess Burgess
I truthfully love this shoppers the treat me so well .every time I go in they welcome me and so does the security man .I am glad they have him at the door than maybe prices will stop raising
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September 2023 by timothy yung
Went last night around 8:30pm and the short fat filipina lady was on her phone while on the floor at work and didnt want to help post office because you can hear the bell from where she was. Had to ask someone to page help there. When I was next in line she said “What” when I said “Hi”. Then she had to call someone else when all I asked for was a POST STAMP. Please quit because you clearly hate working there and have no idea what you’re doing. Its not fair you project that onto people who are nice to you. There were other nice and helpful people working at that time, thank you to the other cashier workers. It was honestly my fault for not leaving after she said What
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September 2023 by bryan canning
I didn't get the lady's name in the beauty department but this lady knows her stuff as well as an esthetician. I went in with rosacea and dry flaky skin in my t-zone (for all the stupid people - that's the area around the sides of your nose and between your eyebrows) I told her my problem and she immediately took me around her department and showed me exactly what to buy. In one day this lady cleared up my face. I usually like buying high-end skin creams - these also exist at shoppers and I'd give my money to anyone that knows their work like this lady does. Shoppers she deserves a raise and none of you should want to lose such a knowledgeable professional. She will be getting more of my business and Wednesday I go in and show her what she's done to my handsome face.
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September 2023 by Vanessa
I went to this pharmacy on Saturday as I needed the Pharmacist’s assistance with a health concern. Pharmacist Doan was absolutely amazing. He was attentive, knowledgeable, efficient and caring. I even received a follow up phone call. Strongly recommend this pharmacy!
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July 2023 by Chris T
Sylvia is super amazing and knowledgeable at the cosmetics counter. She saved me! Thank you!!
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July 2023 by JAPANPREET KHATTRA
The cosmetician here is so rude.. she didn't even listen to me.. and rejected to take back cosmetics stuff.. so rude !! Pls girl have somme kindness.
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July 2023 by Sung Yoon Chang
Cosmetics staff are very knowledgeable, store is nice and clean, and products are well stocked. Highly recommended!
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July 2023 by Community EyeSore
This is the sketchiest Shoppers Drugmart in existence!Who hires these people anyway?What's with the yellow tape everywhere? Are there crimes committed here all the time? Lol!The reviews of this place are horrendous!Someone should just buy this place out!It's an absolute eyesore!!
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June 2023 by Erlane Morais
If you don't know how to work with people, I suggest getting another job. Yesterday I went to this establishment to look for medication for an irritation that I was having on my skin. When I went to ask the guy at the pharmacy which medication I could buy, since when we ask it's because we don't know, the attendant, I believe it was the pharmacist there, was extremely indifferent, he was very cold in his answers, as if he didn't want to be bothered. Anyway, my review is this because if you don't know how to serve people, you don't need to be there. Education is for everyone. Being a professional is not just being there to punch a clock, it's having quality service, valuing the name of the establishment that hired you and doing a good job.
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April 2023 by Bryen Christopher
The pharmacy is amazing. Always friendly and patient no matter how many people are waiting or what crazy questions they ask.. (and I’ve overheard some doozies lol) I never feel rushed and I feel like they genuinely care about their patients/customers. On top of that- I often forget my refills and they’re very good and reminding me. Definitely appreciate these guys.
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April 2023 by Half a World Away
Shirin (beauty manager) should never work with people. Her customer service is absolutely terrible! And not just that, instead of giving me 3 free samples after spending $$$ on some perfumes, I got just one... And even she heard me saying that I should get 3, she just ignored me. Is she for real???Everything and everyone else is just fine.Actually, the main entrance is always locked and the back one always stinks - homeless people do what they have to do in a close proximity to that door.
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March 2023 by Maria Barbosa
I was in store today trying to pick out a few new shampoos and body washes. A cosmetics lady started yelling at me that she has been watching me and that I immediately need to stop smelling the product. She didn't come up to me and said if calmly. She was passing by with another costumer, stopped a few feet away and started yelling. I am sorry, but I will never go back to the store. Yelling at costumers in front of others is never ok.
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March 2023 by Ana G DJ
Shirin (beauty manager) should never work with people. Her customer service is absolutely terrible! And not just that, instead of giving me 3 free samples after spending $$$ on some perfumes, I got just one... And even she heard me saying that I should get 3, she just ignored me. Is she for real???Everything and everyone else is just fine.Actually, the main entrance is always locked and the back one always stinks - homeless people do what they have to do in a close proximity to that door.
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February 2023 by John B.
VERY rude and condescending guy behind the pharmacy counter (young, cleanshaven, short black hair, and the mental capacity of a turnip). And VERY unhelpful. Made me feel like a stupid idiot. This a-hole acted like this to me twice. One time, several months ago, I came to pick up a special order item that was ordered BY the Mgr. Danielle. And she gave me the specific price. She was great! Very helpful. So when I went to pick up the item (she wasn't there), this guy looked on the computer for several minutes, wasting my time, and then blurted out that we pay such and such for the item and that the price I was given was too little for me to pay! UNBELIEVABLE! Even though I told him that THAT is the price THE Mgr said I can buy it for! It was even under my name! This totally unprofessional douche just argues, while I'm standing there with my mouth open. After enduring the loser for far too long, I put my foot down........and he finally sold it to me for the AGREED UPON price.NEVER AGAIN. I WILL SHOP ELSEWHERE. AND THIS GOES FOR ALL SHOPPERS DRUG MART LOCATIONS.By the way...$12.XX for a 1 L bottle of Listerine! LOL!! Lot's of luck with that, you greedy corporate pryks!
