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January 2025 by Sukhwinder pal
Clean and vibrant atmosphere. I like the place
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January 2025 by Vincent Liou
I had lower back pain for over 30 years and don't think I'll have a chance to get rids off it. My daughter brought me to Anytime fitness last March. My coach, Jasper, helped me to get rid of the lower back pain in couple months! Then helped me to improve the flexibility of my back / shoulder!
It's great to have a better life quality after I retired!
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January 2025 by Komodo Dragon
It is impossible to cancel an "open-ended" contract with this gym. They will continue charging you long after you decide to stop attending, and will refuse to rectify their mistake, because they want your money even when not providing you any service. Do not sign up with or give any money to this crooked business. As a long time North Vancouver resident - this business should not be in our community at all.
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January 2025 by Leon Wang
Anytime fitness gym in North Van location has all the machines you need and good vibe. I enjoyed every time training there, highly recommended to everyone. Clean and comfortable, gym manager is super nice and supportive.
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January 2025 by shayan zohrabi
Tara was very helpful with my enrolment and made it such an easy process
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January 2025 by Shulin Meng
Tara is really nice and responsible, really good experience
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December 2024 by Margaret Morton
Best gym on the north shore!!
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December 2024 by Jorge Sabonger
Well, Tara was amazing, simply The Best.
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December 2024 by Paige Ebsworth
Been going to this gym for 5 months now, it's in the smaller side but has everything you need and it's very well kept. Since I started I've had a personal trainer, Sophie Embly, who has been the most wonderful guide in transforming me to reach my goal of entering competitive bodybuilding. She's very knowledgeable, attentive, relaxed and a nice person. Can't thank her enough for the amount of progress I've seen while working with her!
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December 2024 by G O
This is 1 star review for terrible customer service provided by Tara. In July I sent medical letters and EI forms to provide evidence that I sustained a horrible injury that left me unable to walk and with many hospital & ER visits I asked if there was any way to pause my membership and potentially receive a refund for the month previously that I was unable to contact them due to being injured and in the hospital, with many bills to pay and being left unable to work from my injury anything helped at that point.
I was told no, but what they could do was pause my membership and that they’d give me two free months when I came back. I thought this was lovely and I was extremely appreciative and accepted.
Then after I received confirmation of my pause, which took almost a week to even get a response of confirmation - I was then charged 13 days later after the confirmation. I had to wait over 10 days for my refund, ok no problem. Mistakes happen.
I finally rejoin the gym and in my email state that I have two months complimentary, as I have multiple emails telling me I have two months complimentary…. I was once again charged my full membership amount.
On top of this all while I was on EI medical leave I was charged a “wear and tear” fee on a gym I was not using - fine. Ok. I did complain about this fee as again, I was not working due to being in the hospital and because I did not have money in my chequing account I was then
charged a $48 NSF fee from my bank. I would have really loved to have been told to expect this fee even with my membership being on pause.
At this point is when I started becoming upset at my treatment at Anytime. Since it’s standard that when you have paused a membership you won’t be charged for anything while on that pause, at the very least, a courtesy reminder honestly would have been greatly appreciated.
Maybe I missed it written in my contract, but honestly my sign up was so long ago again - a courtesy reminder at the time of me pausing would have been all I needed to prepare.
So now once again, they have charge my full bi weekly membership fee when I was told I was going to receive two complimentary months.
On top of it all it’s taken me a long time to receive responses from Tara and when speaking with her on the phone she is quite honestly rude, as if inquiring about a medical pause was a nuisance. I have been unable to work or walk for 6 months due to this injury; so I’m sorry a $80 monthly membership was a lot to me. Ive never had issues with my payments in the past, but during this extremely difficult time every dollar was counting as a bread winner for my family. I understand being a for profit business but you’d think you’d treat your members with more:
1. Empathy. To be perfectly honest if I was provided with multiple medical notes stating a customer of mine had sustained an injury that left them hospitalized and unable to walk, and thus affected their ability to call and pause a membership - in good conscience I’d probably give them that refund to begin with. I’d probably make exceptions in extreme medical cases.
2. Professionalism. I don’t know any business that would operate and think it’s ok to charge people multiple times after stating otherwise. They were very quick to take my money incorrectly but to get a response or refund takes ages. I have yet to hear back about this incorrect charge.
I’ve attached screenshots below,
I was genuinely so excited to get back to the gym after finally being able to walk again but honestly this has left such a bad feeling to me.
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December 2024 by Tanner Conn (TCTV)
I really enjoy this anytime, I go to a lot of different facilities in the lower mainland and this is one of my favourites by far. Friendly staff, clean gym, and a good variety of equipment available!
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November 2024 by Arleen Tyndall
Community centred laid back gym with all the equipment you would need. Clean, organized, showers available and open 24hrs. Team of affordable personal trainers are approachable and friendly. Did 3 weeks of pre-hab training with Sophie before my knee surgery 3 times a week and saw improvements in strength. Would recommend for motivation and accountability.
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November 2024 by Đức Huy Vũ
Nice place
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November 2024 by Maria Wentzel
Sense of community , expert training and clean facility!
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November 2024 by Georgia Lucas
Tara was so nice and accommodating helping me find out plans that work out for me! Thanks!
