-
February 2024 by Mohsen Rahimi
I will never step in this branch again!The branch manager is extremely unreasonable and it seems like she goes out of her way to make life difficult for clients. The tellers are very nice but slow, taking out a simple draft takes forever. The branch manager acts more like an irrational robot than a professional banker. She lacks the ability to use common sense and logic in complicated banking matters. Throughout all my experiences in dealing with account/branch managers, she is definitely amongst the most incompetent and unaccommodating.This is in fact the only time that I’ve taken time out of my day to write a review for any bank branch. The Yaletown or the West Vancouver BMO branch is infinitely better than this one!
-
December 2023 by Janet Anderson
I'm posting this review because this place is constantly dirty. Somebody's dog had crapped at the door and nobody cleaned it for months and months and months. In fact the dog poo that was right at the side entrance was never cleaned.The bank machines keyboards are so dirty. The slot for the garbage also filthy. Garbage constantly left on the bank machine shelf. Please bmo do better for your clients. Also please make sure you are enforcing the parking in the back. It seems that guests from the apartment buildings are constantly parking there for hours and hours leaving people unable to park to go to the bank. This is a big issue.*** update. 3 weeks later and the bank machines are still not cleaned.***
-
August 2023 by MikeGonzales84
After a disappointing experience at Park Royal Location. I started going here and this has become my home branch and they haven't let me down once yet.
-
April 2023 by Barb Morin
Terrible customer service!!! I have been waiting 5 days for a call back even though I said it was urgent. They don't answer the phone, I am out of town, so what am I supposed to do? Probably time to change banks.
-
December 2022 by deborah pecore
Great staff but why have a listed phone number when you can't actually talk to somebody? This is very frustrating!! Be prepared to leave a message as the phone is not manned or womanned.
-
October 2022 by Sean Lazenby
The branch manager here thinks she is the queen of the world. She very very very clearly doesn't care about her customers. I will take this even a step further, she enjoys inflicting pain on her customers and making them suffer. Sadly, nothing will change at this branch until she is fired. The one star reviews on google should be evidence enough.
-
April 2022 by Andy
BMO keeps locking my online banking. This is the 4th time. They seem to want to dictate how you spend your hard earned money. I tried to order food yesterday and my account was locked AGAIN, now I have to go in again to unlock it because their phone in doesn't even work. Im done with BMO. Going to set up account at TD.
-
December 2021 by B A
Friendly staff, great service by hardworking tellers such as Shadan.Keep in mind Patience is a virtue .
-
December 2021 by Brishna Kamal
BMO does not support small business nor female entrepreneurs. Their small business banking managers may have a MBA but they are all foreigners who do not seem to understand how small businesses or how to communicate effectively. If you ask for assistance, it takes BMO over two weeks to get back to you. Service is really bad. I have held business accounts with BMO for 4 years and never got off the phone with BMO satisfied with their help or answers to general questions.
-
October 2021 by Sam Brani
I went to this branch on Sep 26, at 19:50 to use ATM for very important job on the shower rain.All costumers parking were full and nobody on ATM . I parked somewhere else and full my body got wet
-
September 2021 by Seerat dhillon
I’ve been going to this location twice or thrice in a week from an year now . The whole team is very friendly and professional. Rose is helping me most of the time and she goes above and beyond to make the things easy . The whole team at this branch is very dedicated and kind . Keep up the good work and the smiles people ??
-
September 2021 by Reza H
Mr.Farshad was a very knowledgable advisor and a gentleman. He guided me in making a few very important financial decisions. He was also very professional and unbiased. I highly recommend his services!
-
September 2021 by Alex H
Customer service at its BEST!!!. Never going to any other bank. BMO and this branch are amazing!!
-
September 2021 by Alan Wu
Excellent customer service. Very prompt and informative. Special shoutout to the branch manager Julie, she does a wonderful job!
