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February 2024 by Tania Gelineau
They were super helpful and such nice people.
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January 2024 by A D
Bone and Biscuit are excellent. The store is well staffed with caring, knowledgeable people. They recommended a great food and probiotic combo for my pup who was recovering from gastroenteritis, and she was back on her feet again in no time.
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January 2024 by Corrina Torrance
The best customer service, they 100% know there animals
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January 2024 by Diane Hamson
Excellent service
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January 2024 by Kirat Pal
I came in the other day because my dog was itching. The staff had great suggestions to stop the itching we ended up changing the food I was feeding. The food change has been so beneficial for Dabbu he is so much happier now! Thank you Bone and Biscuit!
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December 2023 by James Malla
I came in one weekend to talk about a food change for my dog. It was the best experience I’ve had in a pet store. The girls here have a wealth of knowledge to share and wonderful customer service.
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December 2023 by Stephanie Klohn
These guys are very knowledgeable and passionate when it comes to our pets and theirs. Very friendly and I couldn’t be more happy to have stepped in to this store. Happy customer, will not shop anywhere else for my fur baby ?
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November 2023 by Anita Maher
Just wanted to shout out the whole team at Bone & Biscuit for being so wonderful! Our small breed 6 year old dog was having some weight loss issues recently. With very little direction from our vet and tons of questions on my part- we found our way into Bone & Biscuit and had the pleasure of meeting Jamie and his team who kindly took 45 mins of his time answering my questions and educating me on all things pet nutrition. I was blown away by his passion and extensive knowledge. Needless to say our dog has been on the plan they came up with for us and he is thriving! He has much more energy and he is much happier since making the switch. We are so grateful and highly recommend the experts at Bone & Biscuit for all your fur baby needs! Thank you again!
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November 2023 by Ana
If you own pets, I highly recommend Bone and Biscuit. The owners and staff are very knowledgeable and go above and beyond to help find the perfect food for your pets. My dog went through a lot of health issues this summer and lost majority of his weight. We spent months trying to find food that he would eat and help him gain weight. Once we switched to the food recommended by the owners, he was a new dog. I can’t say thank you enough, you guys really changed my dog's life.
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November 2023 by Lauren Pauw
I’m not sure I’ve ever written a review before, but for them I HAD to. This place has transformed my German shepherd into a new and healthy dog and if I could give 100 stars I would.I got Doug when he was 1 year old from a very horrible previous owner. He was riddled with anxiety, never wagged his tail, and had constant diarrhea. The diarrhea got so bad that sometimes it got bloody, and when I’d come home from work it would be everywhere. All over the floors and walls. He felt so guilty but I couldn’t even be mad at him because he was obviously very unwell.I tried everything. Literally, everything. His health consumed me. My bank account had run dry from vet bills, medications, expensive prescription foods and raw foods. Nothing I did seemed to work.When he turned 3 he was at his lowest point; he weighed 59 pounds and you could see his ribs. Our saving grace was that he was now a super happy and energetic dog because he was in a safe place and our relationship was strong. But I had lost all hope with his poops and weight. I didn’t think he would ever get better.Finally I went to Bone and Biscuit. I asked them for an allergy test because I figured, hey that’s the one thing I haven’t tried yet. They told me not to bother and that they would fix him.I was pretty skeptical to say the least after all we’d been through, but they seemed so knowledgeable that I trusted them. Boy am I glad I did.My boy is now 4.5 years old and the healthiest he’s ever been. He weights 74lbs which is perfect for his size and his poops have become solid like a normal dog. Perhaps the best thing about it all is that he’s not in ANY medications anymore. This has been such a relief in so many ways and I cannot thank the owners and staff members at Bone and Biscuit enough. Not to be dramatic but, they probably saved his life.They are so incredibly knowledgeable; so much more so than any of the very expensive vets we’ve been to (which we no longer go to).If you’re having issues with your pup you MUST go here and see these wonderful people.⭐️⭐️⭐️⭐️⭐️
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October 2023 by Chris Esau
Best customer service experience. Very knowledgeable.
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October 2023 by Iliya Lubeznov
Good raw food options for cat and dogs
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October 2023 by Hira Daver
Amazing place took my puppy Max in with me, and the wealth of information and great food products that were all present under one roof shocked me. All my questions were answered. Thank you very much for all the help from both Max and me
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September 2023 by Urooj Raza
I was not a regular customer to Bone & Biscuit South Surrey location but now I have become very loyal to them and all credit goes to the very well informed owners and the staff of the store . My dog Max has developed diabetes , his glucose levels were extremely high ranging from 17 to 29 ( the normal should range between 7-11) . He was on 9ml of insulin every 12 hrs. I was doing everything in my power to keep them lower but nothing was helping . I was giving him home cooked very lean and limited diet but he was not getting better. One day I walked into the store and met the owner . He told me about this raw diet and promised me that it will make a difference. I started noticing difference in his stamina within the first week of feeding him the recommended food . He started running again , his eyes got the shine back and his over all health started looking better .I had stopped getting his glucose checked because of my fear of seeing high levels,. Very reluctantly I took him to the vet and to my surprise his glucose was at 3.0I honestly couldn't believe my eyes.I cannot thank you guys enough to introducing us to the raw diet and helping Max leading a much healthier life.I feel rather than spending on pet insurance we should invest on proper diet .
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September 2023 by Javad Rahnama
If you own pets, I recommend this store. The owners and staff are so friendly and knowledgeable. Their support is beyond selling items. They answer health-related questions via phone and save you lots of money. Our dog loves the place. He always gets free samples and treats.
