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November 2023 by Marie Couturier
We are tuesday october 10th and i went to get cartridges for my fish tank filter and i ask how do i know if it fits and she said that i gotta know the brand of my filter to do so... i asked then "hiw do i know you guys have it?" And shes like "everything is on our website"Thats the first time ever i leave unempressedShes like "sarry"?Just be humble and say you dont know... had to vent
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September 2023 by bostondave2011
Used the bath for my dog for the first time. It was great, easy to use and the staff give the area a great wipe down before our puppy got her bath. So convenient having the blow dryer, tub, water, soap and towels available readily.
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September 2023 by Sydney Elizabeth
The staff were super helpful. We brought our 4 month old bernese to wash. He got nervous and peed on the floor. They were super understanding. We cleaned it up, shopped for more stuff. Every single staff member was incredibly friendly and kind.
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September 2023 by Peter Bielefeld
We've always been happy with the instore service at our local Bosley's. Friendly knowledgable staff.Any online searches to see what is and isn't carried is absolutely impossible. One if the worst online searches I've encountered. My wife and I have given up trying to find any product research/availability online.
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July 2023 by Ana Maria de Jaramillo
My little one was a little bit shaking duting the bath but super excited after with all the treats that the staff gave her. Everyone is super friendly, love it , we will come back for sure☺️
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July 2023 by Helen Clement
Lovely sport. Super friendly and knowledgeable staff.
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June 2023 by Neil Colaco
Great staff, and well stocked store with loads of variety.
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April 2023 by Marie Potter
I've just returned from Bosley's N Van Lonsdale and couldn't wait to get home to write a review. Athena, Emily, Marcus and Marie ... have all been over the top exceptional working with me to troubleshoot our cat who has vomiting issues. Frankly they deserve a 100/10. I was in tears at one point and they were so understanding and came with so much experience and options to treat my cat. We are still testing options but they have been so helpful!!
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February 2023 by Pedro Ordonez
Very friendly and knowledgeable staff. Great place for your 4 legged friend to have a bath! DIY which is perfect for my anxious dog and excellent not to have the mess at home.
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February 2023 by Norma Bogart
Customer service at all Bosleys has been first class. I experienced over the top service after buying a large bag of Kitty litter too heavy for me. Thore offered to carry it to my car which was quite a hike down the street. Thank you!!!
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January 2023 by B Campbell
Lovely staff here. They refunded me for an unused bag of bedding which I needed to return after our pet passed away. No receipt, no account - but they kindly didn’t make a fuss and were very empathetic. Thanks ladies.
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December 2022 by J X
This is the nicest bosley I’ve ever been in. They have a lot more doggie clothing and accessories than other bosleys. The service is also fantastic as the staff genuinely love animals and their jobs.
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November 2022 by Sandra Rodriguez
Nice pet store! Love the small enclosed space next door
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October 2022 by JD Wang
Our dog got sick after switching to a new kibble. I went back and hoped to replace it with the same type we have been using for 9 years. Not only the store staff played the Policy card and hard denied my request right away, he didn’t show any sympathy. I didn’t think he cared at all. If you don’t care, you shouldn’t be in the pet business. It is not a local pet store I would like to visit in the future. I will be driving 5 more minutes to a store in Lynn Valley.
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September 2022 by Aren Swann-Gurka
Honestly, the customer service here is amazing. I went with my 4 month old Great Dane pup and they were so helpful and knowledgeable and patient with her. They know their product well and with having a larger dog they knew what would be good for her and what we should stay away from. Not trying to take your money, they just want what’s best for your pooch. Thanks everyone there.
