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February 2024 by bhuvi smith
Ever since ownership changed this place has lost its value and culture. Save stress go elsewhere as I had been dealing with previous owners and they were great and could teach the new owners some skills.
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January 2024 by Ali Abdollahi
In May 2023, I decided to replace the cracked screen on my fireplace and opted for a ceramic one, which was recommended as a top-tier product costing around $500. The sales staff assured me of its quality, claiming it was the best in the market. After placing the new screen on my fireplace, I didn't use it throughout the summer months.Come December, after 1 month to use the fireplace, I was shocked to discover a crack on the supposedly durable ceramic screen . On January 9, 2024, I visited the store to report the issue and inquire about any warranty or possible solutions.To my dismay, the person at the front desk dismissed my concerns as "irrelevant." I explained that the timing of the crack was significant since we typically don't use the fireplace during the summer. However, I was informed that I would have to bear the cost of a replacement, and the store denied any responsibility.The manager, a lady, expressed that offering warranties like those I expected would jeopardize their business. This led me to believe that they frequently deal with similar complaints due to the poor quality of their products. Ultimately, she made it clear that the store would not take responsibility or share any costs associated with their subpar workmanship or product.In the market, it's commonly understood that suppliers provide some form of warranty, typically lasting for at least a year. Unfortunately, this practice did not apply in this case, leaving me without any recourse. Moreover, the most distressing aspect was the disrespectful language used by the front desk agent when dealing with a dissatisfied customer. This experience has raised serious concerns about the store's commitment to customer satisfaction and product quality.
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November 2023 by Shannon
Awesome and prompt service! All the staff we have dealt with have been great!
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September 2023 by Michael V
Fast service (hours), charged what was quoted.
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January 2023 by Sassan Rakhshani
Thanks for your service. Friendly team and they go extra miles to help you even with small orders.
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February 2022 by Linda Traviss
I’ve used this company for many years., including window and door screens and glass replacement. Their products are dependable and more importantly for me, their customer service is by far the best!
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December 2021 by Zohreh Razavi
The job they did was beyond my expectations. They were very professional. They got the job done very quickly, cleaned the area, and did an amazing job with the glass installation.
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December 2021 by Araz Hamian
I’ve used Capilano Glass twice for screen doors and window screens. The service is professional, efficient and friendly. The products are great. I’m so happy with my new screen doors and window screens. So much better fitting than off the shelf products. Their communication is great too. Always call ahead to confirm appointments and even though my install had to be rescheduled, Ali called to explain the situation and rescheduled as soon as possible. Will recommend them to friends and family.
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September 2021 by Marilyn MacDonald
We had 2 patio screen doors installed in April. Everything was efficient..advice, quote, install. Two months later we are still super happy with these screens and have referred Capilano Glass to our friends.
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September 2021 by Jackie Swanson
I requested an odd shaped cut and polished top for a built in desk. I was nervous as the job was out of town. They gave me a very reasonable pick up date that turned out even better. The piece couldn’t have fit more perfectly. They work as a team and I would say every one I dealt with was an expert.
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November 2020 by John Partington
Great customer service. Work done ahead of schedule and to a great standard. Helped fix a broken mirrored bedside table which saved me buying a new one. Only comment would be to open til 6pm instead of 5pm. Thanks Capilano Glass!
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September 2020 by Ian Muirhead
I'm building a greenhouse and wanted custom-shaped double pane glass. I tried a couple of suppliers but found them pretty well indifferent to my project. I then called Capilano Glass and immediately found a much more pro-active response. They sent out a skilled installer to scope out the project; provided me with a very reasonable quote; then sent out the same technician to take detailed measurements. When I accepted the quote they promptly processed my order and the same technician plus an assistant came out and installed the windows, all of which fit perfectly despite the fact that some of the shapes were irregular. Kes and his team were very good to deal with - prompt at responding to some questions I had, attentive to details and friendly but businesslike. I give them 5 stars!
