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February 2024 by Matt Judd
Five-Star Customer Service. I've been a customer for over 20 years. I recently bought a pair of shoes and noticed a minor issue with them after wearing them once. I called in and they went above and beyond over a very small detail to ensure I was happy. This level of Customer Service is unmatched in Vancouver. Thank you Forerunners.
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February 2024 by Carly Casano
The staff here is incredibly wonderful and helpful. I had some issues with one pair of shoes that I bought and they were happy to help fix or replace the shoes. I would recommend to anyone looking for some advice on your next running shoe.
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January 2024 by La Mc
These are very experienced runners who can help you find the right shoe for injury prevention.Don’t hesitate to ask them for advice esp from Jerry who is the running guru.There’s a reason they have strong reviews.
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December 2023 by Scott MacKenzie
Great store and staff are always helpful and friendly. A special shout out to Christen. Great service getting me into a new pair of New Balance shoes. She is a credit to Forerunners.
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November 2023 by A Schub
I went in looking for court shoes and the young woman who helped me was very kind and helpful. However when I was trying on shoes my husband asked the woman at the counter about sale shoes. She said shortly, they are here at the front, without any other help or info. We ended up leaving with no purchase, and not even bothering with the sales section. Not a great experience.
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November 2023 by NV MAMA
Great, friendly and professional service all around by Christen! Went in thinking of a specific brand of shoe, but they weren't for me. Fitted properly and educated me on my options. Very happy with my purchase. Thank you!Highly recommend!
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October 2023 by RG Danger
On the mailing list for email promos, ordered shoes today, they arrived at my door a few hours later ... great, prompt service
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October 2023 by Rob Madden
Excellent service.
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October 2023 by Taylor DeVries
Had a great show buying experience here getting some trail runners! Jerry was great at running me through all the different models and setting me up with a great pair of kicks. Will definitely come back
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October 2023 by Peter Baragon
Nice store.. lots of selection, staff was welcoming. But when I asked if the had any brands on sale, I was directed to a clearance table and looked over piles of boxes. I guess if your looking for a a retail priced shoe you will get assistance, otherwise your not getting any help or sales service.
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September 2023 by Bailey Johnson
I purchased a pair of shoes and received them in Toronto in less than a week (3 business days) and in perfect condition. I called the store after seeing online they had the size and colour of the Mach 5 I was looking for (no store in Toronto did and neither did the Hoka website) and the woman who helped me over the phone was very helpful. I would not hesitate to order from them again or to shop with them in person.
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June 2023 by Dr. Josef Swetz D.C.
So glad I stopped in here today for some new running shoes! Brandon helped me find exactly what I needed and I truly appreciate his knowledge and expertise in finding the right pair! Thank you so much - highly recommend coming here first if you're looking for some new shoes! ? I'll be back soon!
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June 2023 by Soroush Mohammadi
Very knowledgeable staff and great selection of shoes. The lady (sorry didn’t get your name) was very patient with me and gave me great advice on the best shoes for my back problems. I’m very happy with my ASICS Gel-Nimbus 25s.
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June 2023 by Tus
Great servi e and knowledge
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May 2023 by Daphne Parker
Jerry’s customer service is outstanding! He spent nearly an hour with me making sure I found exactly the right fitting shoe.He’s very knowledgeable, enthusiastic and patient and I highly recommend him!
