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August 2023 by Matt Jacobs
Very helpful and knowledgeable staff.Great local shop.Geoff is awesome!
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August 2023 by Jen Ng
We were referred to Johnstones from our family member and this is the 3rd bbq we've purchased from Johnstones and our experience is consistently the same. They provide excellent service and are very knowledgeable about each product..this is the only place we would buy a bbq! thank you for your commitment to great service and quality products!
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July 2023 by Melanie T
My husband and I have always had wonderful service at Johnstone’s. We bought our first bbq there almost 15 years ago (and yes it still works). We were in the market for a portable bbq for our trailer and went into the Surrey store today. We had such wonderful service from Matt and Natasha. I even ended up leaving my phone there and they called us up we came back and Matt was waiting at the door I didn’t even have to get out of the car.
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July 2023 by Mark Smith
Had an issue w my Gas camping stove and parts dept provided complimentary advice and tested system to resolve issue on the spot. Friendly service.
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June 2023 by J. M.
Old school top notch customer service!It's sad that I have to review a BBQ store as "female friendly" but the other four I called WEREN'T. I was looking for an adapter and was repeatedly condescended to by other stores. Basically, I received variations of "I don't understand what you're looking for so it doesn't exist". One shop even told me that "all propane connections are the same, so if your connections don't fit then you're not using a propane tank. Did you check the tank? Does it say propane?" Long sigh.A quick call to Johnstone's and not only had they *actually* heard of a QCC connection, but the fellow on the phone physically checked to make sure it was in stock and set it aside. "Uhh, it's a nice weekend. Looks grill-y, can I get your number and set them aside for you? Or- are you sure you'll want to pick them up here".Sure as I've ever been, yes.Can't recommend them enough! I don't even need a BBQ but now I thinking about it. . .
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May 2023 by Timothy Benner
Family owned business, good selection of high quality grills and accessories. They delivered and installed my grill and took away the old one for recycling. Overall a great experience. Highly recommend over getting a grill from one of them big chains!
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April 2023 by Omar Vazquez
Anything you need about the art of grilling is here, nothing wrong with big retailers, but if you want a good advice and guidance, this is your place to go, I have both my charcoal and camping grill from here, always found good answers that make me happy with my selection.
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April 2023 by Paul Almquist
Excellent service. Great prices.All your grilling wants and needs are on the shelf.See you again soon.
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March 2023 by David Eaton
I have been a loyal customer for many years. I will keep coming back. Great service, Great staff and the products are top notch
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February 2023 by Oliver H
They have a lot of selection on bbqs. We went in thinking we would buy one but learned about the benefits of others. Had to return and swap for another product. After putting the bbq together, found that it was for natural gas instead of for propane which is what we should have. They were good with swapping it for the right one and had it assembled and shipped to do the swap.Great service and standing behind what they sell.Recommend this place for your bbq needs.
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January 2023 by Howe Sound Hound
Its great to be able to go to johstones 10 years after my bbq purchase and get replacement parts like the burner, flavour shield all of which are stainless steel and astonishingly low cost - And in Stock! a success for the environment and landfill reduction.
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December 2022 by Bryan P (Crazy Cracker)
Had a problem finding a gas adapter valve stopped in just to ask and realized I should have stopped here first they had it,great staff very knowledgeable and a huge inventory of gas fittings and every barbecue part you need.
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November 2022 by Andreas S
Super helpful staff, know their stuff. I had to deal with a weird connector and they knew exactly what to do.
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October 2022 by Ricardo Knecht
Excellent customer service! Fair prices. Have a variety of brands and Jackson Li was great and able to walk me very well on pros and cons of any products. The whole delivery process was also perfect. Couldn't be more satisfied so far.
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September 2022 by Isak Meissner
Always pleasent to deal with and never fail to have the parts I need for my BBQ. I highly recommend this place if you are in the market for a new Q or just need to do some maintenance.
